2014 Continuous Improvement Forum Slides
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The document outlines a user-centered design process for a training program aimed at providing the workforce with continuous improvement tools. It emphasizes attributes like short learning sessions, easy recall, and practical application of knowledge. The consultant, Arturo Pelayo, discusses understanding customer goals, defining value streams, and implementing solutions in the training structure.
2014 Continuous Improvement Forum Slides
- 1. Arturo Pelayo Disruptive Innovation Consultant @mexiwi
- 2. 1. I am not representing ASB. 2. Information provided is for educational purposes only. 3.The terminology shared can be easily found online.
- 3. We will cover how we used a user-centered design process to save a significant amount of money in providing the workforce with basic knowledge of Continuous Improvement tools.
- 4. Attributes from our Voice Of Customer in Designing the program: Short bursts of attention. No binge learning. Easy recall. Build a behavior.
- 5. moments of learning need acquisition of knowledge (training) learn for the first time (new) expand upon what was learned (more) remember or act upon what was learned (apply) solve problems or fix things that break (solve) application of knowledge (performance support)
- 6. I know my customer GOALS I know how to I know how I contribute I know my process & value streams implement solutions
- 7. (I) Understanding the Customer training program structure (III) Learning & Applying Continuous Improvement Tools (IV) Building Habits (II) Defining Value Stream
- 8. Process PDCA 5S’s Proofing 5Why’s briefs SOPs Map V/NVA 8 wastes SIPOC VOC CTQ VMBs training program structure Habits Customer Value Stream C.I. Tools
- 9. Arturo Pelayo Disruptive Innovation Consultant @mexiwi +64 022-303-1593 arturopelayo.com