Personal and Professional Development Program
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The document outlines a personal and professional development program focused on improving performance through emotional intelligence, self-management, and effective communication. It emphasizes the importance of understanding and adapting interpersonal skills, managing emotions, and applying techniques such as Neuro-Linguistic Programming (NLP) to enhance personal effectiveness and relationships. Various frameworks and strategies are provided for self-assessment, planning outcomes, and coaching oneself and others to achieve better results.
Personal and Professional Development Program
- 1. Personal and Professional Development Program
- 2. Personal and Professional Development Program AGENDA IMPROVING PERFORMANCE HELPING OTHERS IMPROVE CONTINUING TO IMPROVE
- 3. Personal and Professional Development Program IMPROVING PERFORMANCE THE DETERMINING SKILLS: 1. How you manage yourself? (INTRAPERSOANAL) 2. How you manage your working relationships with others? (INTERPERSONAL) PROFESSIONAL SUCCESS
- 4. Personal and Professional Development Program IMPROVING PERFORMANCE 1. Identify and develop the critical interpersonal skills 2. Managing Emotional Intelligence skills.
- 5. Personal and Professional Development Program IMPROVING PERFORMANCE EMOTIONAL INTELLIGENCE (EI) The Two aspects of (EI) 1. Ability to handle situations effectively. 2. Ability to be sensitive to others.
- 6. Personal and Professional Development Program IMPROVING PERFORMANCE NLP and EMOTIONAL INTELLIGENCE (EI) NLP is a "tool kit" of skills for developing Emotional Intelligence skills and improving performance. Neuro Linguistic Programming (NLP)
- 7. Personal and Professional Development Program IMPROVING PERFORMANCE NLP and EMOTIONAL INTELLIGENCE (EI) NLP helps in focusing on the way we think about what we are doing that already works, and what we are doing that does not work, and what needs to be done differently. It helps in changing the way of thinking, feeling, and believing.
- 8. Personal and Professional Development Program IMPROVING PERFORMANCE NLP and EMOTIONAL INTELLIGENCE (EI) MENTAL REHEARSAL TO IMPROVE PERFORMANCE QUESTIONS TO ASK YOURSELF Q. What areas of your performance you are SATISFIED with? Q. What aspects of your performance do you want to IMPROVE? Q. Do you know what you need to do to IMPROVE your skills? Q. What is the first action you need to take to IMPROVE your results? Recognize that NLP focuses on WHAT WORKS.
- 9. Personal and Professional Development Program IMPROVING PERFORMANCE NLP and EMOTIONAL INTELLIGENCE (EI) NLP FOCUSES ON PROCESS NLP addresses the content of issues by looking at their structures or processes. It is not what someone says, but how they say. It tells how to respond. The words spoken are the "content" of a conversation, whereas the "process" of communication includes all of the non-verbal messages.
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- 12. Personal and Professional Development Program IMPROVING PERFORMANCE BOOSTING CONFIDENCE Take responsibility for how you feel. Avoid blaming yourself for problems as this lowers your self-confidence. Your abilities are related to your levels of CONFIDENCE and COMPETENCE.
- 13. Personal and Professional Development Program IMPROVING PERFORMANCE BOOSTING CONFIDENCE SEEING YOUR ACHIEVEMENT The difference between a confident and a non-confident person is their ability to imagine performing tasks well. Imagine your own success to improve your self-image and the level of self-confidence. Keep imagining your own successes until it feels "true".
- 14. Personal and Professional Development Program IMPROVING PERFORMANCE BOOSTING CONFIDENCE SEEING YOUR ACHIEVEMENT Believe in yourself and your abilities. Believe that you will find solutions, and feel good about outcomes. Avoid your limiting beliefs Maintain a positive image of yourself
- 15. Personal and Professional Development Program IMPROVING PERFORMANCE PLANNING OUTCOMES WHAT MIGHT HAPPEN (Probable Outcomes) Use outcome thinking regularly as a solution-focused technique for planning, and for dealing with problems. Develop the habit of thinking about outcomes.
- 16. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERSONAL FLEXIBILITY Our results are determined by how we manage ourselves internally. Increasing awareness of CHANGES improves inner flexibility Mental flexibility helps in generating high-quality options Flexibility is thinking of different approaches to situations.
- 17. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERSONAL FLEXIBILITY Aim to achieve the best from others. Be flexible in your approach with people. Adapt your approach to match people.
- 18. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERSONAL FLEXIBILITY MAKING CHANGES THINGS YOU SHOULD DO: 1. Watch how other people respond to you. 2. Make a note of the interactions that work. 3. Examine your thoughts, moods, and assumptions, and look at what you could change.
- 19. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERSONAL FLEXIBILITY MAKING CHANGES Our approach to situations is determined by our internal awareness: 1. Our THINKING (T), 2. Our ASSUMPTIONS (A), and 3. Our EMOTIONAL STATE (E). Changing any of these will change our perception.
- 20. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERSONAL FLEXIBILITY CHANGING YOURSELF We are responsible for our performance. We can develop flexibility by changing our FEELINGS, BELIEFS & THOUGHTS. We can improve our results by focusing on performance.
- 21. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE CHANGING YOURSELF Focus on the area you most need to work on: 1. SELF-MANAGEMENT skills 2. PROJECT-MANAGEMENT skills 2. PEOPLE-MANAGEMENT skills Invest in developing SKILLS.
- 22. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE THE LEARNING MODEL
- 23. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE MANAGING EMOTIONS Our Emotional states and Performance are directly connected. Succeeding on challenging and stressful situations depends on how we manage our emotional state
- 24. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE ACHIEVING THE FLOW Flow happens when we enjoy doing an activity Flow occurs when a goal is motivating, challenging And appropriate to our level of skill. When stressed, raise your level of competence. Learn to change emotional state and view task as a chance to extend abilities. FLOW: The Psychology of Optimal Experience (Harper Perennial Modern Classics)
- 25. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE ACHIEVING THE FLOW Flow – Enjoying the Activity MOTIVATED: When levels of skill and support are equal to a challenge. A highly skilled person can become bored without a challenge. Too great a challenge can result in stress
- 26. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE ACCOMMODATING EMOTIONS - BECOMING AWARE Most of us are unaware of our emotional states. Learn to identify your emotional states and make decisions only when feeling Positive. Subtle physical signs gives clues to positive and negative emotional states. Spot these cues in self and others, and know when to intervene accordingly.
- 27. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE COACHING YOURSELF – SELF TALK Most of us have learnt to become our own worst critics. We must change the way we talk within ourselves Turn your INNER CRITIC into an INNER COACH (THE SELF-COACHING) ENCOURAGE YOURSELF Improve your self-talk
- 28. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE COACHING YOURSELF – SELF TALK Turning INNER CRITIC into an INNER COACH (The self-coaching) Our inner dialogue is often determine our thoughts & feelings. Most of us indulge in negative self-talk. Improve your self-talk Give yourself frequent ENCOURAGEMENT
- 29. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE COACHING YOURSELF – SELF TALK INNER COACHING Inner Voice (Self talk) has three main components 1. Speed, 2. Tone, and 3. Volume. Alter any of these factors and change the way you feel.
- 30. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE VISUALIZATION VISUAL THINKING Visual thinking is a mental rehearsal & creative process. Visual thinking allows imagining many possibilities very quickly. Visual thinking is driven by inner dialogue (auditory internal dialogue) asking quality questions.
- 31. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE VISUAL BRAIN VISUAL THINKING Three Languages of BRAIN 1. Auditory, 2. Visual, and 3. Kinaesthetic (feelings). Our effectiveness is increased when all the languages work in tandem in their strength areas.
- 32. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE VISUAL BRAIN VISUAL SENSE Is best for quickly imagining many possibilities. KINAESTHETIC SENSE Is best for deciding which option is the best. Changing VISUAL IMAGES can change our EMOTIONAL STATE
- 33. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE VISUAL BRAIN - VISUALIZATION
- 34. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE VISUAL BRAIN - VISUALIZATION
- 35. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE REHEARSING MENTALLY
- 36. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE RECOGNIZING INNER CONFLICT Inner conflict drains Energy and Motivation. Work to resolve inner conflicts Do not fight against yourself and waste your energy. Resolve doubts before committing to an action
- 37. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE RECOGNIZING HABITS Habits are ways of automating a bundle of thought and behaviour sequences. Being aware of habits is the first step towards changing them. Our level of PERFORMANCE is related to the effectiveness of our HABITS
- 38. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE RECOGNIZING HABITS
- 39. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE DEALING WITH PROBLEMS Handling problems at the wrong level is the disheartening Identify the level before addressing the problem. 1. ENVIRONMENTAL level change. 2. BEHAVIOURAL level change. 3. EXPECTATION level change. 4. CAPABILITY level change. 5. IDENTITY level change. 6. VALUE level change
- 40. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE DEALING WITH PROBLEMS
- 41. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE DEALING WITH PROBLEMS
- 42. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE DEALING WITH PROBLEMS
- 43. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE OPTIMIZING TIME TIME influence PERFORMANCE. Spend time focusing on priorities Success at work is knowing the difference between what is IMPORTANT and what is URGENT.
- 44. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE OPTIMIZING TIME PRIORITIZING IMPORTANT TASKS OVER URGENT TASKS 1. URGENT & IMPORTANT 2. URGENT & NOT IMPORTANT 3. IMPORTANT & NOT URGENT 4. NOT IMPORTANT & NOT URGENT
- 45. Personal and Professional Development Program AGENDA IMPROVING PERFORMANCE HELPING OTHERS IMPROVE CONTINUING TO IMPROVE
- 46. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE HELPING OTHERS IMPROVE Enhance your working relationships by adopting principles and skills of NONVERBAL COMMUNICATION. See your behaviour from other people's perspectives. Remember: Results are produced through good working relationships between people (Interpersonal Skills).
- 47. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE HELPING OTHERS IMPROVE IMPACT OF COMMUNICATION Research shows that, In face-to-face communication, VOICE TONES and BODY LANGUAGE have a greater effect on how people react and respond to each other than words themselves
- 48. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE HELPING OTHERS IMPROVE PACING AND LEADING PACING is acknowledging what is being said. PACING can be done non-verbally by nodding head PACING makes person feel confident that he is been listened and makes him more RECEPTIVE.
- 49. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE HELPING OTHERS IMPROVE PACING AND LEADING LEADING is redirecting the flow of communication. Matching PHYSIOLOGICAL & AUDITORILY Maps with others is called PACING and LEADING
- 50. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE HELPING OTHERS IMPROVE MATCHING BEHAVIOURS It is tuning your body language and voice to other people's preferred styles. MISMATCHING BEHAVIOURS can damage relationships and performance.
- 51. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE HELPING OTHERS IMPROVE Remember, It is not what you say, but how you say it. Always aim to bring out the best in others. Practise LISTENING for people's personal criteria in all situations.
- 52. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE HELPING OTHERS IMPROVE WORKING WITH PERSONALITY TRAITS People consistently behave in a particular style & pattern. Recognizing patterns in self and others helps in increasing effectiveness. Understanding peoples’ behaviour patterns helps in resolving problems
- 53. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE HELPING OTHERS IMPROVE ADAPTING TO DIFFERENCE Learn to recognize patterns of behaviour and work with differences to maximize performance. APPLYING DIFFERENCES Match people's natural personality preferences to the tasks that they perform.
- 54. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE HELPING OTHERS IMPROVE APPLYING DIFFERENCES
- 55. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE HELPING OTHERS IMPROVE APPLYING DIFFERENCES
- 56. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE HELPING OTHERS IMPROVE APPLYING DIFFERENCES
- 57. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE HELPING OTHERS IMPROVE APPLYING DIFFERENCES
- 58. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE HELPING OTHERS IMPROVE APPLYING DIFFERENCES
- 59. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE HELPING OTHERS IMPROVE APPLYING DIFFERENCES
- 60. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE NEGOTIATION STYLES Treat the other’s interests with respect to get the best results.
- 61. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE NEGOTIATION STYLES Treat the other’s interests with respect to get the best results.
- 62. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE INFLUENTIAL MEETINGS Effective meetings transforms personal & organizational productivity. Have a clear agenda and aim of a meeting Summarize where the meeting has got to and where it is going. Summarize the goals achieved and refocus on the next Be methodical and keep track of the progress
- 63. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE INFLUENTIAL MEETINGS MEETINGS – THE PROCESS CHECK
- 64. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE INFLUENTIAL MEETINGS RECOGNIZING THE CUES When talking notice which thinking style is predominant VISUAL – AUDITORY or KINESTHETICS Listen for visual, auditory, and kinaesthetic based words or phrases. Recognize the cues and fine-tune communication to fit the style.
- 65. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE INFLUENTIAL MEETINGS RECOGNIZING THE CUES SPOTTING THE CUES In communication: Looking up is indicative of VISUAL thinking. Looking down towards left is indicative of SELF TALK. Looking down towards right is indicative of FEELINGS.
- 66. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE RECOGNIZING THE CUES ADAPTING TO THE CUES Change thinking style to match other person’s style. When talking to a group of people, use verbal, auditory, and kinaesthetic cues equally.
- 67. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE INFLUENTIAL MEETINGS RECOGNIZING THE CUES ADAPTING TO THE CUES
- 68. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE INFLUENTIAL MEETINGS INFLUENCING THROUGH LANGUAGE Be specific with questions. Adapt to other people's language patterns. Observe people's non-verbal responses.
- 69. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE INFLUENTIAL MEETINGS INFLUENCING THROUGH LANGUAGE CHOOSING WORDS Remember people react differently to the same words. Use sensitive and thoughtful language
- 70. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE INFLUENTIAL MEETINGS INFLUENCING THROUGH LANGUAGE CHOOSING WORDS
- 71. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE INFLUENTIAL MEETINGS INFLUENCING THROUGH LANGUAGE CHOOSING WORDS
- 72. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE INFLUENTIAL MEETINGS INFLUENCING THROUGH LANGUAGE CHOOSING WORDS
- 73. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE INFLUENTIAL MEETINGS INFLUENCING THROUGH LANGUAGE VERBAL BEHAVIOUR is expressed through WORDS NON-VERBAL BEHAVIOUR is expressed through BODY LANGUAGE and VOICE TONES.
- 74. Personal and Professional Development Program IMPROVING PERFORMANCE INFLUENTIAL MEETINGS INFLUENCING THROUGH LANGUAGE ASSESSING UNDERSTANDING With people, be sensitive and alert to their NON-VERBAL SIGNALS to be sure of your correct understanding.
- 75. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE CREATIVE THINKING
- 76. Personal and Professional Development Program AGENDA IMPROVING PERFORMANCE HELPING OTHERS IMPROVE CONTINUING TO IMPROVE
- 77. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE COACHING Make a habit of learning from people Look at problems as opportunities to concentrateon self-development Use coaching as an opportunity to improve your relationships Be supportive and encouraging
- 78. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE LEARNING Performance is a combination of Competencies Have a learning attitude You can learn anything from anyone if you want to, believe you can, and know how to. Take every Opportunity to learn from people Remember LEARNING is a continuous process
- 79. Personal and Professional Development Program IMPROVING PERFORMANCE MANAGING PERFORMANCE LEADERSHIP Leaders have the ability to inspire and bring out the best in others. Focus less on giving orders, and more on coaching.
- 80. Personal and Professional Development Program IMPROVING PERFORMANCE EVALUATING YOUR PERFORMANCE SKILLS Evaluate your ability by responding to the following statements, and mark the option that is closest to your experience. Be as honest as you can: if your answer is "never", mark Option 1; if it is "always", mark Option 4, and so on.
- 81. Personal and Professional Development Program IMPROVING PERFORMANCE EVALUATING YOUR PERFORMANCE SKILLS
- 82. Personal and Professional Development Program IMPROVING PERFORMANCE EVALUATING YOUR PERFORMANCE SKILLS
- 83. Personal and Professional Development Program IMPROVING PERFORMANCE EVALUATING YOUR PERFORMANCE SKILLS
- 84. Personal and Professional Development Program IMPROVING PERFORMANCE EVALUATING YOUR PERFORMANCE SKILLS
- 85. Personal and Professional Development Program IMPROVING PERFORMANCE EVALUATING YOUR PERFORMANCE SKILLS
- 86. Personal and Professional Development Program IMPROVING PERFORMANCE EVALUATING YOUR PERFORMANCE SKILLS
- 87. Personal and Professional Development Program IMPROVING PERFORMANCE EVALUATING YOUR PERFORMANCE SKILLS ANALYSIS Add up the total score and check performance by referring to the corresponding evaluation below. 12-24 points There is considerable potential for improving performance and boosting your communication capabilities. 25-36 points You should concentrate on developing your weakest areas. 37-48 points Excellent you have strong Emotional-intelligence capabilities
- 88. Personal and Professional Development Program AGENDA IMPROVING PERFORMANCE HELPING OTHERS IMPROVE CONTINUING TO IMPROVE