Pp chapter8
- 1. JF 608 - QUALITY CONTROL TOPIC : MS ISO 9000 Copyright By : Pn. Wan Asmalinda BtWan Aziz
- 2. Learning Outcomes: At the end of thischapter,you should be able to: i. Describe ISO 9000 Series for quality system management ii. Describe the needs for a quality system iii. Explain the basic concept and main terms in ISO 9000 series iv. Describe the Quality Management Principles v. Explain the ISO 9000 series standard a. ISO 9000:2005 b. ISO 9001:2008 c. ISO 9004:2009 vi. Determine the advantages and disadvantages of practicing ISO 9000
- 3. The Quality System There are needs for a quality system in an organization because: i. To achieve customers need and satisfaction. ii. To provides systematic, uniform and clearly procedures to run the organization iii.To keep on competing with other organization
- 4. The quality system is based on 3 stages of documents: i. Quality Manual ii.Quality System Procedures iii.Other documents such as Process Flow Diagram and Standard Operation Procedures
- 5. ISO 9000 Series • The ISO 9000 series is a set of international standards on quality management and quality assurance. The basic concepts of ISO 9000 series: i. ISO 9000 is a standard for quality system ii.ISO 9000 is a based on documentation iii.ISO 9000 promote the prevention action iv.ISO 9000 is a universal standard
- 6. There several standards associated with the ISO series such as: • ISO 9000:2005 describes fundamentals of quality management systems, which form the subject of the ISO 9000 family, and defines related terms. • ISO 9001:2008 specifies requirements for a quality management system where an organization : needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity • ISO 9004:2009 provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity. ISO 9004:2009 is not intended
- 7. The Benefits of ISO The benefits of applying ISO standards: i. Helpful for an organization that do not currently have management system because it provides guidelines for establishing the system and making it effective. ii. Help to improve the image of the organizations. The customers will assume that companies that have ISO certification will provides high quality products/service. iii.Reducing the correction action because there are predetermined jobs and detailed steps of the operation should be followed by the workers. iv.The workers can do their jobs right at the first time. So, it could reduced the cost and operations time. v. The process review will result in problems identification and improvement towards the process.
- 8. The disadvantages of ISO i. The employees are less creative and less innovative in doing their jobs because there are predetermined procedures they have to follow. ii.The companies with ISO 9000 certificate can prove their quality only through the documentation based on their surveillance towards predetermined procedures.