Practicing privacy with confidence: An AHS Design Sprint Story
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The document details a design sprint conducted by AHS to empower staff in making proactive privacy decisions, especially regarding complex 'grey' privacy issues. The team developed two prototypes: a trivia game for safe discussion of privacy matters and a decision flow-chart to support staff in grey-area situations. The sprint concluded with positive feedback and plans for further testing and refinement of the prototypes before finalizing the products.
Practicing privacy with confidence: An AHS Design Sprint Story
- 1. PRACTICING PRIVACY WITH CONFIDENCE D4AHS presents An AHS Design Sprint Story
- 2. Fear of reprisals is preventing front-line staff from making pro-active privacy decisions. How might we get AHS staff to practice privacy with confidence? WHY IS THIS A DESIGN SPRINT?
- 3. THE SPRINT TEAM Danielle Binda Tawnia Daughton Marlies van Dijk Linda French Chelsea Gurniak Deanna Jones Brigitte Killian Leanne Lempriere Erin Rohl Joanie Snodgrass Colleen Turner
- 4. UNDERSTAND The team spent time pre- planning the sprint with these research questions: Why aren't staff confident? What is working well? What are other industries doing? It was found that "grey" privacy issues - situational circumstances that have murky legal boundaries - were the biggest opportunity for changing mindsets and behaviors.
- 5. UNDERSTAND Insights gained from research, surveys and the personal experience of our front-line team members helped develop a detailed empathy map.
- 6. UNDERSTAND A journey map identified targets and opportunities. The group handily generated a ton of HMW? questions for goal setting. Before the first coffee break, the team had a list of several questions that the sprint would answer.
- 7. SKETCH The team spent time individually and silently reviewing everything before sketching their own ideas. Doing this individually helps to prevent group- think.
- 8. Starting with a "squiggle birds" warm- up, and using Crazy 8s to generate ideas, each participant spent time generating one three-paneled solution sketch. Linda donated her extra votes to the front-line staff, and chose two big opportunities: a training game, and a decision support matrix. SKETCH & DECIDE
- 9. PROTOTYPE The team split into two camps, each with a prototype to build. All logistical details were decided before tasks were assigned and testers recruited.
- 10. PROTOTYPE & TEST The first group designed a fast-paced trivia card game so that front-line staff could safely practice and discuss grey-area privacy issues during breaks. The prototype focused on interactions with the police service and was tested on real nurses working in the emergency department.
- 11. PROTOTYPE & TEST The second group designed a decision flow-chart that would validate front-line staff choices in specific grey-area situations. The one-page prototype was tested by a diverse group of staff from multiple areas of the hospital.
- 12. THE EXPERIENCE The design sprint was a new experience for the whole group, but that did not hinder the process nor the outcomes. "We started with such a broad problem that I'm surprised how quickly it became well-defined." "It is very important to have an open mind and remain positive and trust the process." "The most productive group exercise I have ever participated in." I can't believe how quickly it came together - still don't know how it happened but it did!"
- 13. The next steps include a deadline for full content research, minor tweaks on game-play and instructions, and another cycle of testing with front-line staff before a final product is manufactured.
- 14. @DESIGN4AHS More sprint stories coming soon! w w w . d 4 a h s . c o m