Pre-Con Ed: Ideation: Intelligent Mainframe Management—Understanding Automation's Role in Problem Resolution
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The document discusses a session led by Michael Kiehl at CA World 2016 focused on enhancing mainframe automation and problem resolution through collaborative exchanges of ideas. It highlights the need for intelligent tools to monitor and manage mainframe events, addressing the challenges faced by IT operations teams. The session also emphasizes the importance of brainstorming techniques to identify automation solutions and improve operational efficiency.
Pre-Con Ed: Ideation: Intelligent Mainframe Management—Understanding Automation's Role in Problem Resolution
- 2. 2 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD © 2016 CA. All rights reserved. All trademarks referenced herein belong to their respective companies. The content provided in this CA World 2016 presentation is intended for informational purposes only and does not form any type of warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA. For Informational Purposes Only Terms of this Presentation
- 4. 4 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Our Goal - Building the Intelligent Mainframe EXPERT TOOLS Monitor Status, react to threshold based events Discover & monitor business service topology Root cause hypothesis Automate event response Automation SPECIALIST TOOLS Predict and detect anomalies, respond to anomaly alerts Data Driven OperationsData AnalyticsBI/Statistical Modeling GENERALIST TOOLS Focused resolution guidance USER PERSONA Generalist MAINFRAME OPERATIONS Experts Specialists Automation ENTERPRISE SUPPORT CostANOMALY DETECTION BUSINESS SERVICE MANAGEMENT SECURITY BREACH DETECTION EXPERT SYSTEMS REPORTING Predict business service performance
- 6. 6 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Brainstorming Business Problems § What is a business problem you are currently experiencing? – Problem can be of any Size or Scope § Ex: Not enough people to get all the work done § Ex: Identifying Problem Messages § Ex: Identifying Automation Issues § How are you tackling these problems today? § What automation functionality could be added improve the situation?