Predictive Maintenance - Elevator Service 4.0
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thyssenkrupp Elevator is a global elevator company with over 50,000 employees and 24,000 service technicians that maintains over 1.2 million elevator units. The company generates €7.5 billion in annual sales. The document discusses how emerging technologies like the Internet of Things, big data, machine learning, and cloud computing can transform the elevator industry by enabling predictive maintenance, reducing downtime, and improving the customer experience. The company's MAX digital service solution collects data from elevator controllers and sensors that is analyzed in the cloud to detect failure patterns before they occur. This is expected to revolutionize the industry and increase elevator availability worldwide.
Predictive Maintenance - Elevator Service 4.0
- 1. Elevator service 4.0 Cologne, October 11, 2017 thyssenkrupp Elevator
- 2. | 12.01.2016 | Andreas Schierenbeck2 thyssenkrupp Elevator +50,000 employees +24,000 service technicians 1.2 million units under maintenance €7.5 billion in sales 900 locations 150 countries
- 3. | 12.01.2016 | Andreas Schierenbeck3 IoT + Big Data + Machine Learning IoT + Big Data + Machine LearningBreak-through New era Connected things The future of elevators Will change our industry Next generation Cloud Partner Business Impact Organisational Change Revolutionary Industry 4.0 Internet of Things IoT Cloud-Based Computing Machine Learning Business Model Transformation IT Project Structure Big Data Internet of Things Resistance of change Service Technicians Disruption Customer experience Data Protection Complexity
- 4. | 12.01.2016 | Andreas Schierenbeck4 1 billion+ people each day 12 million+ elevators
- 5. | 12.01.2016 | Andreas Schierenbeck5 us what we need160 year-old traditional industry without major change Elevator industry
- 6. | 12.01.2016 | Andreas Schierenbeck6 50% over 20 years old > 2,000 types of elevator 14,000 new units p.a. Germany 690 mil. installed in Germany
- 7. | 12.01.2016 | Andreas Schierenbeck7 Columbia University Study, 2010 Riding 6 years Waiting 16.6 years Manhattan
- 8. | 12.01.2016 | Andreas Schierenbeck8 4 callbacks per unit/year 190 mil. hours downtime worldwide 100,000 emergency calls Germany
- 9. | 12.01.2016 | Andreas Schierenbeck9 …the building manager or someone inside the elevator is calling us When do we know something is wrong?
- 10. Recognize failure patterns Resolve failures before they occur Avoid non-essential out-of-service maintenance Reduce time required to resolve failures Wouldn’t it be great to be proactive?
- 11. | 12.01.2016 | Andreas Schierenbeck11 captured transferred stored Algorithm analyzed Controller box Connectivity Cloud Data can be easily… Smart service solutions
- 12. thyssenkrupp Elevator AG12 + Machine learning Cloud-based storage + Elevator MAX
- 13. | 12.01.2016 | Andreas Schierenbeck13 Data Pipeline (Data Factory) tkE BackendtkE Devices SAP, Oracle, Master Data, Active Directory, BizTalk, … Machine Learning (Azure ML) Data Lake (Azure Blob) Query Engine (HDInsight) Event Processing (Stream Analytics) Web API Event Storage (SQL PaaS) DashboardReporting (PowerBI) AD Alerts (Event Hub) Rules Dictionary tkE Apps 1-n … Routing Engine (Service Bus) Event Manager (Worker Role) EAI Device Registration Command and Control Data Ingress (IoT Hub) MaxBox Agent Architecture Microsoft Azure
- 14. | 12.01.2016 | Andreas Schierenbeck14
- 15. thyssenkrupp Elevator AG15 Introducing thyssenkrupp • November 30, 2015November 30, 2015 Predictive maintenance 95 mil. hours increase availability worldwide MAX >50% reduction on callbacks
- 16. MAX in 1WTC 1 WTC: cloud connected 40,000+ customers, 48,000+ sites in USA | Germany | Spain | Korea 110,000+ MAX units installed Next: China, Brazil, Portugal
- 17. Global Parts Memphis, USA New York, USA Georgia, USA Germany Brazil Canada China Italy 71 elevators, 12 escalators Fastest elevator in the Americas
- 18. thyssenkrupp Elevator AG18 Microsoft HoloLens Mixed reality hands-free expert support
- 19. thyssenkrupp Elevator AG19 Remote support
- 20. thyssenkrupp Elevator AG20 Delivery robots for maintenance logistics Coming up Partner TeleRetail
- 21. Transforming the industry Our commitment: 50% reduction of downtime MAX HoloLens
- 22. | 12.01.2016 | Andreas Schierenbeck22 Q&A