Presentation of baseline study eng
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This document presents the key findings of a baseline study on community engagement and participation. It found that 3/4 of service providers felt that opinions matter, but only half of service users had confidence their voice would be listened to. Major barriers to successful engagement included lack of resources, apathy, and access issues according to service providers, and bureaucracy, unaddressed access needs, and personal lack of confidence according to service users. The preferred method of communication for 92% of service users and half of service providers was face-to-face interaction. Young people, ethnic minorities, and full-time workers were among the hardest groups to reach for consultation.
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Presentation of baseline study eng
- 1. Community Engagement and Participation Framework Baseline Study 1
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- 3. • Level of confidence • Barriers to successful engagement • Methods of engagement • Participant targeting • Feedback and developing further participation Key Themes 3
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- 5. • ¾ of service providers evidenced that opinions matter • ½ of service users had little or no confidence that their voice would be listened to Confidence that their opinions matter 5
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- 7. Service providers listed: • lack of resources, the apathy of those consulted and access needs Service users listed: • bureaucracy, access needs not addressed and personal lack of confidence Barriers to successful communication 7
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- 9. • 92% of service users preferred human interaction – face to face • 1/2 of service providers rated human interaction as the most successful Methods of communication 9
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- 11. Targeting Participants • Over 3/4 of service providers designed engagement for a diverse range of people • The top ‘Hard to reach’ for consultation were young people, ethnic minorities and full-time workers 11
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- 13. Opportunities for further participation • 2/3 of service providers publish how responses influence decisions • Over 3/4 of service providers encourage feedback and offer opportunities for further contribution roles But that is not the perception of service users 13
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- 15. To increase effective engagement • Use the National Principles • Work to increase confidence • Evaluate methods of communication • Value diversity • Develop partnerships • Welcome participation 15
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