Presentation VCS
- 1. OPERATION MANAGEMENT Ulfi-Icha-Netty-Namie-Lulu
- 2. The Role Of Operation Management Operation Management : The term refers to the transformation process that converts resources into finished goods.
- 3. . “Managers need to be familiar with OM concepts in order to achieve goals efficiently and effectively” A. Services & Manufacturing Manufacturing organizations - organizations that produce physical goods. Service organizations - organizations that produce nonphysical products in the form of services. B. Managing Productivity C. Strategic Role of Operation Management- Organizational strategy to establish & maintain global leadership.
- 4. Value Chain Management/VCM Value - the performance characteristics, features, attributes, and any other aspects of goods and services for which customers are willing to give up resources. Value chain - the entire series of organizational work activities that add value at each step from raw materials to finished product. Value chain management - the process of managing the sequence of activities and information along the entire value chain
- 5. of VCM Create value chain strategy that meets up and exceed customer’s needs and desires and allows for full and seamless integration among all members of the chain 4 primary benefit of VCM Improved procurement Improved logistics Improved product development Enhanced customer order management
- 7. Obstacles to Value Chain Management Note : Organizational barriers are the most difficult obstacle to handle.
- 8. Current Issues in Managing Operations Technology’s role Quality Initiatives Increased automation and Planning for quality integration of production facilities with business Organizing and leading for systems to control costs quality Predictive Controlling for quality maintenance, remote diagnostics, and utility Mass Customization & cost savings Lean Organization Quality - the ability of a product or service to reliably do what it’s supposed to do and to satisfy customer expectations Quality Goals