Preventing Network Outages
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The document outlines a presentation by Kevin Jackson on preventing network outages, covering causes, impacts, and effective monitoring tools. It highlights financial repercussions from significant outages experienced by various brands and emphasizes the importance of real-time monitoring and proper configuration to maintain network health. Key features of network monitoring software, including device discovery and exception-based alerting, are discussed as methods for improving efficiency and reducing downtime costs.
Preventing Network Outages
- 2. Today’s Presenter Kevin Jackson Technical Solutions Consultant HelpSystems
- 3. Agenda • Understanding what causes network outages • Identify, verify, and remediate the potential impact on network health • Financial impact of network outages on your operations • What network monitoring attributes are effective in preventing outages • Identify key features and toolset • How network monitoring software can improve network efficiency and performance • Providing the visibility and capability to prevent costly issues • Q&A
- 4. Identify, verify, and remediate the potential impact on network health • Human error: see if a change had a positive or negative impact on your network • Environmental factors: keep environmental conditions under control to protect hardware • Configuration issues: if a device is not properly configured, network performance issues can occur • Lack of visibility into your network: prevents you from determining issues before they cause outages Understanding What Causes Network Outages
- 5. Brand failures Amazon Cloud Outage Cause: network configuration change affected cloud data store Cost: 10 day credit to all users affected, resulting in $$$ lost The Financial Impact of Network Outages on Your Operations
- 6. Brand failures Blackberry Server Outage Cause: core switch failure Cost: millions of users affected worldwide for 24 + hours, resulting in $$$ lost The Financial Impact of Network Outages on Your Operations
- 7. Brand failures Navitaire (Virgin Blue's Reservation Management Company) Cause: online booking systems went down, suffered a hardware failure Cost: Navitaire had to pay 20 million in compensation to Virgin Blue for the outage The Financial Impact of Network Outages on Your Operations
- 8. Brand failures Bloomberg Terminal Outage Cause: combination of hardware and software failures in the network Cost: 325,000 subscribers had to pick up the phone to make their trades The Financial Impact of Network Outages on Your Operations
- 9. Key features • Device discovery and performance monitoring • Display/visualize status information of your devices and their behaviors • Use exception-based alerting and notification to keep you informed What Network Monitoring Attributes Are Effective in Preventing Outages
- 10. Providing the visibility and capability to prevent costly issues • Real-time monitoring • Leveraging the right technology • Live map of network • Flow-based technology • Layer 2 mapping • Log data analysis (Syslog/Splunk) • Optimize devices to support current recommended performance levels How Network Monitoring Software Can Improve Network Efficiency and Performance
- 11. • Easy to use with other products and services • Makes it easy to manage remote sites • Hit problems before they become critical • Reduce costs associated with downtime • Help with forecasting IT budgets • Reduce costs of network management • Proactive approach to ensure healthy network • Low cost = high rewards Why Use InterMapper?
- 13. Questions?
- 14. Thank you for attending! For more information: Website: www.helpsystems.com/intermapper Telephone: +1 603-643-9600 support Kevin Jackson Technical Solutions Consultant T: +1 952-486-6847 kevin.jackson@helpsystems.com