Problem solving
- 1. PROBLEM-SOLVING Presented by Ms. Florina G. Don-Santos
- 2. OUTLINE I. Definition of Term II. The Problem-Solving Process III. Principles of Interpersonal Problem Solving IV. Effective Problem Solving
- 3. DEFINITION OF TERM WHAT IS A PROBLEM? - It is a situation you want to change.
- 4. THE PROBLEM-SOLVING PROCESS STAGE ONE Define the Starting Issue(s) Define the Problem Analyze the Situation Objectives: 1. To analyze the facts. 2. To define the problem Understand the Issues
- 5. THE PROBLEM-SOLVING PROCESS STAGE TWO Generate Ideas Make Decisions Evaluate Ideas Objectives: 1. To generate ideas. 2. To evaluate ideas. 3. To decide on the best possible solution Find Solutions
- 6. THE PROBLEM-SOLVING PROCESS STAGE THREE Analyze the Impact Plan the Follow-through Plan Your Action Objectives: 1. To determine the impact on people and systems. 2. To build on action plan. 3. To decide on follow-through. Plan Your Action
- 7. PRINCIPLES OF INTERPERSONAL PROBLEM-SOLVING 1. Presenting yourself • Eye Contact • Good voice 2. I-talk • Convey displeasure • Unhappiness about the situation 3. The Mary Poppins Rule “A spoonful of sugar helps the medicine go down”. • Polite language 4. The Comic Parry (or keep it light) • Use of humor and wit in problem situations
- 8. EFFECTIVE PROBLEM-SOLVING • Left Brain • Right Brain
- 9. EFFECTIVE PROBLEM-SOLVING Left Brain • Follows a logical pattern • Is objective, rather than subjective • Views time chronologically, minute by minute, hour by hour • Sees things as true or false, black or white • Seeks the detail, sees the trees rather than the forest • Houses short-term memory • Thinks critically, perhaps negatively, asks “why?”.
- 10. EFFECTIVE PROBLEM-SOLVING Right Brain • Follows intuitive hunches • Creates patterns, without following a step- by-step process • Is subjective, rather than objective • Views time in a total sense – a lifetime, career, project • Sees the forest, rather than the trees • Thinks positively, unconstrained by preconceived ideas • Asks “why not?”, breaks rules
- 11. PROBLEM-SOLVING “HE WHO OWNS THE PROBLEM IS THE SOLUTION” Thank you!
- 12. PROBLEM-SOLVING References Levine, Marvin. Effective problem solving. Englewood Cliffs, New Jersey: Prentice Hall, c 1988. Quinlivan-Hall, David and Peter Renner. In search of solutions: sixty ways to guide your problem-solving group. Vancouver, Canada: Training Associates Limited, 1990.