Process Mining in Logistics - Vanderlande
Vanderlande is the global market leader for value-added logistic process automation at airports, and in the parcel market. The company is also a leading supplier of process automation solutions for warehouses. Boris Nikolov is a Process Improvement Engineer at Vanderlande. He supports customers by solving problems and by implementing new systems for baggage handling or parcel sorting and routing. One of the customers in the parcel distribution center called Boris to solve a problem of recirculating parcels. Normally, parcels entering the system are scanned and routed to the right locations. However, a percentage of parcels kept circulating. Using the standard checks, he was not able to find the problem quickly. So, he tried process mining and found out that the root cause was that the lookup of the location of the parcels in the ERP was delayed. He also used process mining in the design stage of new baggage handling systems for airports.
Process Mining in Logistics - Vanderlande
- 1. Process Mining in Logistics Boris Nikolov | Eindhoven 20 June 2019
- 2. Vanderlande: Reliable partner for value-added logistic process automation 25 June 2019 2
- 3. Vanderlande: Reliable partner for value-added logistic process automation 25 June 2019 3
- 4. Typical parcel process Receiving Sorting Shipping
- 5. Typical parcel process Arrival Unloading Infeed Merge Sort Output Rework Receiving Sorting Shipping
- 6. Customer Process Arrival Unloading Infeed Merge Sort Output Rework Receiving Sorting Shipping 6 business rules to determine sort destination
- 7. Customer System 25 June 2019 Manual sort Loose load loading Relabelling area Direct sort into containers Central non-sortable area Loose load unloading Container inverters Crossorter
- 8. 25 June 2019 8 Total parcels analysed 182.342 Parcels with 1 successful sort report (inducted & sorted on the same sorter) 38,95% * Checks showed that the data is representative for other days Parcels with 2 successful sort reports (e.g. inducted on 10 and sorted on 40) 33,47% Recirculating parcels (≥1 recirculations) 27,29% Customer Data
- 9. Process Mining in Action
- 10. 25 June 2019 10 1 Scanner Main infeeds Crossover Outfeeds Scanner Crossover Infeeds First Chute RECIRC Sorting in details
- 11. 25 June 2019 11 Root Cause Analysis Average processing time
- 12. 25 June 2019 12 1 Scanner Main infeeds Crossover Outfeeds Scanner Crossover Infeeds Sorter 10: 5,28 sec Sorter 20: 4,99 sec Sorter 30: 4,11 sec Sorter 40: 4,01 sec First Chute Sorter 10 to Bullring: 9,8 sec Sorter 20 to Bullring: 4,1 sec Sorter 30 to Bullring: 3,55 sec Sorter 30 to Bullring: 2,78 sec RECIRC Sorting in details
- 13. 25 June 2019 13 1 Scanner Main infeeds Crossover Outfeeds Scanner Crossover Infeeds Sorter 10: 5,28 sec Sorter 20: 4,99 sec Sorter 30: 4,11 sec Sorter 40: 4,01 sec First Chute Sorter 10 to Bullring: 9,8 sec Sorter 20 to Bullring: 4,1 sec Sorter 30 to Bullring: 3,55 sec Sorter 30 to Bullring: 2,78 sec RECIRC Very little time to receive the reply Very little time before the first chutes Sorting in details
- 14. Vanderlande: Reliable partner for value-added logistic process automation 25 June 2019 14
- 15. 25 June 2019 15 Baggage handling process overview Check-in HBS Sort Make-up Load Unload Break Store Customs Claim Transfer LANDSIDE AIRSIDE DEPARTURES ARRIVALS
- 16. 25 June 2019 16 V-Model – Test levels and their test basis 25 June 2019 16 System Design Subsystem Design Component Design Implementation System Test System Integration Test Subsystem Test Component Integration Test Component Test Unit Test Customer Acceptance Test / Operational Readiness Test Customer spec: Contract, User Req. .
- 17. 25 June 2019 17 Customer System
- 18. 25 June 2019 18 Emulation environment
- 20. 25 June 2019 20 Benefits for Project • Less resources • Less logistics • Less time for site testing • Quickly identify bags with > 24 min travel time • First run – 98,5% • Last run – 99,99%
- 21. 25 June 2019 21 Benefits for Service • Happier customer • Multiple failure scenarios tested with O&M • Improved Standard Operating Procedures