Project ManagementProcesses, Methodologies, and Econ.docx
- 1. Project Management Processes, Methodologies, and Economics Third Edition Avraham Shtub Faculty of Industrial Engineering and Management The Technion–Israel Institute of Technology Moshe Rosenwein Department of Industrial Engineering and Operations Research Columbia University Boston Columbus San Francisco New York Hoboken Indianapolis London Toronto Sydney Singapore Tokyo Montreal Dubai Madrid Hong Kong Mexico City Munich Paris Amsterdam Cape Town Vice President and Editorial Director, Engineering and Computer Science: Marcia J. Horton
- 2. Editor in Chief: Julian Partridge Executive Editor: Holly Stark Editorial Assistant: Amanda Brands Field Marketing Manager: Demetrius Hall Marketing Assistant: Jon Bryant Managing Producer: Scott Disanno Content Producer: Erin Ault Operations Specialist: Maura Zaldivar-Garcia Manager, Rights and Permissions: Ben Ferrini Cover Designer: Black Horse Designs Cover Photo: Vladimir Liverts/Fotolia Printer/Binder: RRD/Crawfordsville Cover Printer: Phoenix Color/Hagerstown Full-Service Project Management: SPi Global Composition: SPi Global Typeface: Times Ten LT Std Roman 10/12 Copyright © 2017, 2005, 1994 Pearson Education, Inc. Hoboken, NJ 07030. All rights reserved. Manufactured in the United States of
- 3. America. This publication is protected by copyright and permissions should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise. For information regarding permissions, request forms and the appropriate contacts within the Pearson Education Global Rights & Permissions department, please visit www.pearsoned.com/permissions/. Many of the designations by manufacturers and seller to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations have been printed in initial caps or all caps. The author and publisher of this book have used their best efforts in preparing this book. These efforts include the development, research, and testing of theories and programs to determine their effectiveness. The author and publisher make no warranty of any kind, expressed or implied, with regard to these programs or the documentation contained in this book. The author and
- 4. publisher shall not be liable in any event for incidental or consequential damages with, or arising out of, the furnishing, performance, or use of these programs. Library of Congress Cataloging-in-Publication Data Names: Shtub, Avraham, author. | Rosenwein, Moshe, author. Title: Project management : processes, methodologies, and economics / Avraham Shtub, Faculty of Industrial Engineering and Management, The Technion-Israel Institute of Technology, Moshe Rosenwein, Department of Industrial Engineering and Operations Research, Columbia University. Other titles: Project management (Boston, Mass.) Description: 3E. | Pearson | Includes bibliographical references and index. Identifiers: LCCN 2016030485 | ISBN 9780134478661 (pbk.) Subjects: LCSH: Engineering—Management. | Project management. Classification: LCC TA190 .S583 2017 | DDC 658.4/04—dc23 LC record available at https://lccn.loc.gov/2016030485 10 9 8 7 6 5 4 3 2 1 http://www.pearsoned.com/permissions/ https://lccn.loc.gov/2016030485 ISBN-10: 0-13-447866-5 ISBN-13: 978-0-13-447866-1
- 5. This book is dedicated to my grandchildren Zoey, Danielle, Adam, and Noam Shtub. This book is dedicated to my wife, Debbie; my three children, David, Hannah, and Benjamin; my late parents, Zvi and Blanche Rosenwein; and my in-laws, Dr. Herman and Irma Kaplan. Contents 1. Nomenclature xv 2. Preface xvii 3. What’s New in this Edition xxi 4. About the Authors xxiii 1. 1 Introduction 1 1. 1.1 Nature of Project Management 1 2. 1.2 Relationship Between Projects and Other Production Systems 2 3. 1.3 Characteristics of Projects 4 1. 1.3.1 Definitions and Issues 5 2. 1.3.2 Risk and Uncertainty 7
- 6. 3. 1.3.3 Phases of a Project 9 4. 1.3.4 Organizing for a Project 11 4. 1.4 Project Manager 14 1. 1.4.1 Basic Functions 15 2. 1.4.2 Characteristics of Effective Project Managers 16 5. 1.5 Components, Concepts, and Terminology 16 6. 1.6 Movement to Project-Based Work 24 7. 1.7 Life Cycle of a Project: Strategic and Tactical Issues 26 8. 1.8 Factors that Affect the Success of a Project 29 9. 1.9 About the book: Purpose and Structure 31 1. Team Project 35 2. Discussion Questions 38 3. Exercises 39 4. Bibliography 41 5. Appendix 1A: Engineering Versus Management 43 6. 1A.1 Nature of Management 43 7. 1A.2 Differences between Engineering and Management 43
- 7. 8. 1A.3 Transition from Engineer to Manager 45 9. Additional References 45 2. 2 Process Approach to Project Management 47 1. 2.1 Introduction 47 1. 2.1.1 Life-Cycle Models 48 2. 2.1.2 Example of a Project Life Cycle 51 3. 2.1.3 Application of the Waterfall Model for Software Development 51 2. 2.2 Project Management Processes 53 1. 2.2.1 Process Design 53 2. 2.2.2 PMBOK and Processes in the Project Life Cycle 54 3. 2.3 Project Integration Management 54 1. 2.3.1 Accompanying Processes 54 2. 2.3.2 Description 56 4. 2.4 Project Scope Management 60 1. 2.4.1 Accompanying Processes 60 2. 2.4.2 Description 60
- 8. 5. 2.5 Project Time Management 61 1. 2.5.1 Accompanying Processes 61 2. 2.5.2 Description 62 6. 2.6 Project Cost Management 63 1. 2.6.1 Accompanying Processes 63 2. 2.6.2 Description 64 7. 2.7 Project Quality Management 64 1. 2.7.1 Accompanying Processes 64 2. 2.7.2 Description 65 8. 2.8 Project Human Resource Management 66 1. 2.8.1 Accompanying Processes 66 2. 2.8.2 Description 66 9. 2.9 Project Communications Management 67 1. 2.9.1 Accompanying Processes 67 2. 2.9.2 Description 68 10. 2.10 Project Risk Management 69 1. 2.10.1 Accompanying Processes 69
- 9. 2. 2.10.2 Description 70 11. 2.11 Project Procurement Management 71 1. 2.11.1 Accompanying Processes 71 2. 2.11.2 Description 72 12. 2.12 Project Stakeholders Management 74 1. 2.12.1 Accompanying Processes 74 2. 2.12.2 Description 75 13. 2.13 The Learning Organization and Continuous Improvement 76 1. 2.13.1 Individual and Organizational Learning 76 2. 2.13.2 Workflow and Process Design as the Basis of Learning 76 1. Team Project 77 2. Discussion Questions 77 3. Exercises 78 4. Bibliography 78 3. 3 Engineering Economic Analysis 81 1. 3.1 Introduction 81 1. 3.1.1 Need for Economic Analysis 82
- 10. 2. 3.1.2 Time Value of Money 82 3. 3.1.3 Discount Rate, Interest Rate, and Minimum Acceptable Rate of Return 83 2. 3.2 Compound Interest Formulas 84 1. 3.2.1 Present Worth, Future Worth, Uniform Series, and Gradient Series 86 2. 3.2.2 Nominal and Effective Interest Rates 89 3. 3.2.3 Inflation 90 4. 3.2.4 Treatment of Risk 92 3. 3.3 Comparison of Alternatives 92 1. 3.3.1 Defining Investment Alternatives 94 2. 3.3.2 Steps in the Analysis 96 4. 3.4 Equivalent Worth Methods 97 1. 3.4.1 Present Worth Method 97 2. 3.4.2 Annual Worth Method 98 3. 3.4.3 Future Worth Method 99 4. 3.4.4 Discussion of Present Worth, Annual Worth and Future Worth Methods 101 5. 3.4.5 Internal Rate of Return Method 102
- 11. 6. 3.4.6 Payback Period Method 109 5. 3.5 Sensitivity and Breakeven Analysis 111 6. 3.6 Effect of Tax and Depreciation on Investment Decisions 114 1. 3.6.1 Capital Expansion Decision 116 2. 3.6.2 Replacement Decision 118 3. 3.6.3 Make-or-Buy Decision 123 4. 3.6.4 Lease-or-Buy Decision 124 7. 3.7 Utility Theory 125 1. 3.7.1 Expected Utility Maximization 126 2. 3.7.2 Bernoulli’s Principle 128 3. 3.7.3 Constructing the Utility Function 129 4. 3.7.4 Evaluating Alternatives 133 5. 3.7.5 Characteristics of the Utility Function 135 1. Team Project 137 2. Discussion Questions 141 3. Exercises 142
- 12. 4. Bibliography 152 4. 4 Life-Cycle Costing 155 1. 4.1 Need for Life-Cycle Cost Analysis 155 2. 4.2 Uncertainties in Life-Cycle Cost Models 158 3. 4.3 Classification of Cost Components 161 4. 4.4 Developing the LCC Model 168 5. 4.5 Using the Life-Cycle Cost Model 175 1. Team Project 176 2. Discussion Questions 176 3. Exercises 177 4. Bibliography 179 5. 5 Portfolio Management—Project Screening and Selection 181 1. 5.1 Components of the Evaluation Process 181 2. 5.2 Dynamics of Project Selection 183 3. 5.3 Checklists and Scoring Models 184 4. 5.4 Benefit-Cost Analysis 187 1. 5.4.1 Step-By-Step Approach 193
- 13. 2. 5.4.2 Using the Methodology 193 3. 5.4.3 Classes of Benefits and Costs 193 4. 5.4.4 Shortcomings of the Benefit-Cost Methodology 194 5. 5.5 Cost-Effectiveness Analysis 195 6. 5.6 Issues Related to Risk 198 1. 5.6.1 Accepting and Managing Risk 200 2. 5.6.2 Coping with Uncertainty 201 3. 5.6.3 Non-Probabilistic Evaluation Methods when Uncertainty Is Present 202 4. 5.6.4 Risk-Benefit Analysis 207 5. 5.6.5 Limits of Risk Analysis 210 7. 5.7 Decision Trees 210 1. 5.7.1 Decision Tree Steps 217 2. 5.7.2 Basic Principles of Diagramming 218 3. 5.7.3 Use of Statistics to Determine the Value of More Information 219 4. 5.7.4 Discussion and Assessment 222 8. 5.8 Real Options 223
- 14. 1. 5.8.1 Drivers of Value 223 2. 5.8.2 Relationship to Portfolio Management 224 1. Team Project 225 2. Discussion Questions 228 3. Exercises 229 4. Bibliography 237 5. Appendix 5A: Bayes’ Theorem for Discrete Outcomes 239 6. 6 Multiple-Criteria Methods for Evaluation and Group Decision Making 241 1. 6.1 Introduction 241 2. 6.2 Framework for Evaluation and Selection 242 1. 6.2.1 Objectives and Attributes 242 2. 6.2.2 Aggregating Objectives Into a Value Model 244 3. 6.3 Multiattribute Utility Theory 244 1. 6.3.1 Violations of Multiattribute Utility Theory 249 4. 6.4 Analytic Hierarchy Process 254 1. 6.4.1 Determining Local Priorities 255
- 15. 2. 6.4.2 Checking for Consistency 260 3. 6.4.3 Determining Global Priorities 261 5. 6.5 Group Decision Making 262 1. 6.5.1 Group Composition 263 2. 6.5.2 Running the Decision-Making Session 264 3. 6.5.3 Implementing the Results 265 4. 6.5.4 Group Decision Support Systems 265 1. Team Project 267 2. Discussion Questions 267 3. Exercises 268 4. Bibliography 271 5. Appendix 6A: Comparison of Multiattribute Utility Theory with the AHP: Case Study 275 6. 6A.1 Introduction and Background 275 7. 6A.2 The Cargo Handling Problem 276 1. 6A.2.1 System Objectives 276 2. 6A.2.2 Possibility of Commercial Procurement 277 3. 6A.2.3 Alternative Approaches 277
- 16. 8. 6A.3 Analytic Hierarchy Process 279 1. 6A.3.1 Definition of Attributes 280 2. 6A.3.2 Analytic Hierarchy Process Computations 281 3. 6A.3.3 Data Collection and Results for AHP 283 4. 6A.3.4 Discussion of Analytic Hierarchy Process and Results 284 9. 6A.4 Multiattribute Utility Theory 286 1. 6A.4.1 Data Collection and Results for Multiattribute Utility Theory 286 2. 6A.4.2 Discussion of Multiattribute Utility Theory and Results 290 10. 6A.5 Additional Observations 290 11. 6A.6 Conclusions for the Case Study 291 12. References 291 7. 7 Scope and Organizational Structure of a Project 293 1. 7.1 Introduction 293 2. 7.2 Organizational Structures 294 1. 7.2.1 Functional Organization 295
- 17. 2. 7.2.2 Project Organization 297 3. 7.2.3 Product Organization 298 4. 7.2.4 Customer Organization 298 5. 7.2.5 Territorial Organization 299 6. 7.2.6 The Matrix Organization 299 7. 7.2.7 Criteria for Selecting an Organizational Structure 302 3. 7.3 Organizational Breakdown Structure of Projects 303 1. 7.3.1 Factors in Selecting a Structure 304 2. 7.3.2 The Project Manager 305 3. 7.3.3 Project Office 309 4. 7.4 Project Scope 312 1. 7.4.1 Work Breakdown Structure 313 2. 7.4.2 Work Package Design 320 5. 7.5 Combining the Organizational and Work Breakdown Structures 322 1. 7.5.1 Linear Responsibility Chart 323 6. 7.6 Management of Human Resources 324
- 18. 1. 7.6.1 Developing and Managing the Team 325 2. 7.6.2 Encouraging Creativity and Innovation 329 3. 7.6.3 Leadership, Authority, and Responsibility 331 4. 7.6.4 Ethical and Legal Aspects of Project Management 334 1. Team Project 335 2. Discussion Questions 336 3. Exercises 336 4. Bibliography 338 8. 8 Management of Product, Process, and Support Design 341 1. 8.1 Design of Products, Services, and Systems 341 1. 8.1.1 Principles of Good Design 342 2. 8.1.2 Management of Technology and Design in Projects 344 2. 8.2 Project Manager’s Role 345 3. 8.3 Importance of Time and the Use of Teams 346 1. 8.3.1 Concurrent Engineering and Time-Based Competition 347 2. 8.3.2 Time Management 349 3. 8.3.3 Guideposts for Success 352
- 19. 4. 8.3.4 Industrial Experience 354 5. 8.3.5 Unresolved Issues 355 4. 8.4 Supporting Tools 355 1. 8.4.1 Quality Function Deployment 355 2. 8.4.2 Configuration Selection 358 3. 8.4.3 Configuration Management 361 4. 8.4.4 Risk Management 365 5. 8.5 Quality Management 370 1. 8.5.1 Philosophy and Methods 371 2. 8.5.2 Importance of Quality in Design 382 3. 8.5.3 Quality Planning 383 4. 8.5.4 Quality Assurance 383 5. 8.5.5 Quality Control 384 6. 8.5.6 Cost of Quality 385 1. Team Project 387 2. Discussion Questions 388 3. Exercises 389
- 20. 4. Bibliography 389 9. 9 Project Scheduling 395 1. 9.1 Introduction 395 1. 9.1.1 Key Milestones 398 2. 9.1.2 Network Techniques 399 2. 9.2 Estimating the Duration of Project Activities 401 1. 9.2.1 Stochastic Approach 402 2. 9.2.2 Deterministic Approach 406 3. 9.2.3 Modular Technique 406 4. 9.2.4 Benchmark Job Technique 407 5. 9.2.5 Parametric Technique 407 3. 9.3 Effect of Learning 412 4. 9.4 Precedence Relations Among Activities 414 5. 9.5 Gantt Chart 416 6. 9.6 Activity-On-Arrow Network Approach for CPM Analysis 420 1. 9.6.1 Calculating Event Times and Critical Path 428
- 21. 2. 9.6.2 Calculating Activity Start and Finish Times 431 3. 9.6.3 Calculating Slacks 432 7. 9.7 Activity-On-Node Network Approach for CPM Analysis 433 1. 9.7.1 Calculating Early Start and Early Finish Times of Activities 434 2. 9.7.2 Calculating Late Start and Late Finish Times of Activities 434 8. 9.8 Precedence Diagramming with Lead–Lag Relationships 436 9. 9.9 Linear Programming Approach for CPM Analysis 442 10. 9.10 Aggregating Activities in the Network 443 1. 9.10.1 Hammock Activities 443 2. 9.10.2 Milestones 444 11. 9.11 Dealing with Uncertainty 445 1. 9.11.1 Simulation Approach 445 2. 9.11.2 Pert and Extensions 447 12. 9.12 Critique of Pert and CPM Assumptions 454 13. 9.13 Critical Chain Process 455 14. 9.14 Scheduling Conflicts 457
- 22. 1. Team Project 458 2. Discussion Questions 459 3. Exercises 460 4. Bibliography 467 5. Appendix 9A: Least-Squares Regression Analysis 471 6. Appendix 9B: Learning Curve Tables 473 7. Appendix 9C: Normal Distribution Function 476 10. 10 Resource Management 477 1. 10.1 Effect of Resources on Project Planning 477 2. 10.2 Classification of Resources Used in Projects 478 3. 10.3 Resource Leveling Subject to Project Due-Date Constraints 481 4. 10.4 Resource Allocation Subject to Resource Availability Constraints 487 5. 10.5 Priority Rules for Resource Allocation 491 6. 10.6 Critical Chain: Project Management by Constraints 496 7. 10.7 Mathematical Models for Resource Allocation 496 8. 10.8 Projects Performed in Parallel 499
- 23. 1. Team Project 500 2. Discussion Questions 500 3. Exercises 501 4. Bibliography 506 11. 11 Project Budget 509 1. 11.1 Introduction 509 2. 11.2 Project Budget and Organizational Goals 511 3. 11.3 Preparing the Budget 513 1. 11.3.1 Top-Down Budgeting 514 2. 11.3.2 Bottom-Up Budgeting 514 3. 11.3.3 Iterative Budgeting 515 4. 11.4 Techniques for Managing the Project Budget 516 1. 11.4.1 Slack Management 516 2. 11.4.2 Crashing 520 5. 11.5 Presenting the Budget 527 6. 11.6 Project Execution: Consuming the Budget 529 7. 11.7 The Budgeting Process: Concluding Remarks 530
- 24. 1. Team Project 531 2. Discussion Questions 531 3. Exercises 532 4. Bibliography 537 5. Appendix 11A: Time–Cost Tradeoff with Excel 539 12. 12 Project Control 545 1. 12.1 Introduction 545 2. 12.2 Common Forms of Project Control 548 3. 12.3 Integrating the OBS and WBS with Cost and Schedule Control 551 1. 12.3.1 Hierarchical Structures 552 2. 12.3.2 Earned Value Approach 556 4. 12.4 Reporting Progress 565 5. 12.5 Updating Cost and Schedule Estimates 566 6. 12.6 Technological Control: Quality and Configuration 569 7. 12.7 Line of Balance 569 8. 12.8 Overhead Control 574
- 25. 1. Team Project 576 2. Discussion Questions 577 3. Exercises 577 4. Bibliography 580 13. Appendix 12A: Example of a Work Breakdown Structure 581 14. Appendix 12B: Department of Energy Cost/Schedule Control Systems Criteria 583 15. 13 Research and Development Projects 587 1. 13.1 Introduction 587 2. 13.2 New Product Development 589 1. 13.2.1 Evaluation and Assessment of Innovations 589 2. 13.2.2 Changing Expectations 593 3. 13.2.3 Technology Leapfrogging 593 4. 13.2.4 Standards 594 5. 13.2.5 Cost and Time Overruns 595 3. 13.3 Managing Technology 595
- 26. 1. 13.3.1 Classification of Technologies 596 2. 13.3.2 Exploiting Mature Technologies 597 3. 13.3.3 Relationship Between Technology and Projects 598 4. 13.4 Strategic R&D Planning 600 1. 13.4.1 Role of R&D Manager 600 2. 13.4.2 Planning Team 601 5. 13.5 Parallel Funding: Dealing with Uncertainty 603 1. 13.5.1 Categorizing Strategies 604 2. 13.5.2 Analytic Framework 605 3. 13.5.3 Q-Gert 606 6. 13.6 Managing the R&D Portfolio 607 1. 13.6.1 Evaluating an Ongoing Project 609 2. 13.6.2 Analytic Methodology 612 1. Team Project 617 2. Discussion Questions 618 3. Exercises 619 4. Bibliography 619
- 27. 5. Appendix 13A: Portfolio Management Case Study 622 16. 14 Computer Support for Project Management 627 1. 14.1 Introduction 627 2. 14.2 Use of Computers in Project Management 628 1. 14.2.1 Supporting the Project Management Process Approach 629 2. 14.2.2 Tools and Techniques for Project Management 629 3. 14.3 Criteria for Software Selection 643 4. 14.4 Software Selection Process 648 5. 14.5 Software Implementation 650 6. 14.6 Project Management Software Vendors 656 1. Team Project 657 2. Discussion Questions 657 3. Exercises 658 4. Bibliography 659 5. Appendix 14A: PMI Software Evaluation Checklist 660 6. 14A.1 Category 1: Suites 660 7. 14A.2 Category 2: Process Management 660
- 28. 8. 14A.3 Category 3: Schedule Management 661 9. 14A.4 Category 4: Cost Management 661 10. 14A.5 Category 5: Resource Management 661 11. 14A.6 Category 6: Communications Management 661 12. 14A.7 Category 7: Risk Management 662 13. 14A.8 General (Common) Criteria 662 14. 14A.9 Category-Specific Criteria Category 1: Suites 663 15. 14A.10 Category 2: Process Management 663 16. 14A.11 Category 3: Schedule Management 664 17. 14A.12 Category 4: Cost Management 665 18. 14A.13 Category 5: Resource Management 666 19. 14A.14 Category 6: Communications Management 666 20. 14A.15 Category 7: Risk Management 668 17. 15 Project Termination 671 1. 15.1 Introduction 671 2. 15.2 When to Terminate a Project 672 3. 15.3 Planning for Project Termination 677 4. 15.4 Implementing Project Termination 681
- 29. 5. 15.5 Final Report 682 1. Team Project 683 2. Discussion Questions 683 3. Exercises 684 4. Bibliography 685 18. 16 New Frontiers in Teaching Project Management in MBA and Engineering Programs 687 1. 16.1 Introduction 687 2. 16.2 Motivation for Simulation-Based Training 687 3. 16.3 Specific Example—The Project Team Builder (PTB) 691 4. 16.4 The Global Network for Advanced Management (GNAM) MBA New Product Development (NPD) Course 692 5. 16.5 Project Management for Engineers at Columbia University 693 6. 16.6 Experiments and Results 694 7. 16.7 The Use of Simulation-Based Training for Teaching Project Management in Europe 695
- 30. 8. 16.8 Summary 696 1. Bibliography 697 1. Index 699 Nomenclature AC annual cost ACWP actual cost of work performed AHP analytic hierarchy process AOA activity on arrow AON activity on node AW annual worth BAC budget at completion B/C benefit/cost BCWP budgeted cost of work performed BCWS budgeted cost of work scheduled CBS cost breakdown structure CCB change control board CCBM critical chain buffer management
- 31. CDR critical design review CE certainty equivalent, concurrent engineering C-E cost-effectiveness CER cost estimating relationship CI cost index; consistency index; criticality index CM configuration management COO chief operating officer CPIF cost plus incentive fee CPM critical path method CR capital recovery, consistency ratio C/SCSC cost/schedule control systems criteria CV cost variance DOD Department of Defense DOE Department of Energy DOH direct overhead costs DSS decision support system
- 32. EAC estimate at completion ECO engineering change order ECR engineering change request EMV expected monetary value EOM end of month EOY end of year ERP enterprise resource planning ETC estimate to complete ETMS early termination monitoring system EUAC equivalent uniform annual cost EV earned value EVPI expected value of perfect information EVSI expected value of sample information FFP firm fixed price FMS flexible manufacturing system FPIF fixed price incentive fee FW future worth
- 33. GAO General Accounting Office GDSS group decision support system GERT graphical evaluation and review technique HR human resources IPT integraded product team IRR internal rate of return IRS Internal Revenue Service ISO International Standards Organization IT information technology LCC life-cycle cost LOB line of balance LOE level of effort LP linear program LRC linear responsibility chart MACRS modified accelerated cost recovery system MARR minimum acceptable (attractive) rate of return MAUT multiattribute utility theory
- 34. MBO management by objectives MIS management information system MIT Massachusetts Institute of Technology MPS master production schedule MTBF mean time between failures MTTR mean time to repair NAC net annual cost NASA National Aeronautics and Space Administration NBC nuclear, biological, chemical NPV net present value OBS organizational breakdown structure O&M operations and maintenance PDMS product data management system PDR preliminary design review PERT program evaluation and review technique PMBOK project management body of knowledge PMI Project Management Institute
- 35. PMP project management professional PO project office PT project team PV planned value PW present worth QA quality assurance QFD quality function deployment RAM reliability, availability, and maintainability; random access memory R&D research and development RDT&E research, development, testing, and evaluation RFP request for proposal ROR rate of return SI schedule index SOW statement of work SOYD sum-of-the-years digits SV schedule variance TQM total quality management
- 36. WBS work breakdown structure WP work package WR work remaining Preface We all deal with projects in our daily lives. In most cases, organization and management simply amount to constructing a list of tasks and executing them in sequence, but when the information is limited or imprecise and when cause-and-effect relationships are uncertain, a more considered approach is called for. This is especially true when the stakes are high and time is pressing. Getting the job done right the first time is essential. This means doing the upfront work thoroughly, even at the cost of lengthening the initial phases of the project. Shaving expenses in the early stages with the intent of leaving time and money for revisions later might seem like a good idea but could have consequences of painful proportions. Seasoned managers will tell you that it is more cost-effective in the long run to add five extra engineers at the beginning of a project than to have to add 50 toward the end.
- 37. The quality revolution in manufacturing has brought this point home. Companies in all areas of technology have come to learn that quality cannot be inspected into a product; it must be built in. Recalling the 1980s, the global competitive battles of that time were won by companies that could achieve cost and quality advantages in existing, well-defined markets. In the 1990s, these battles were won by companies that could build and dominate new markets. Today, the emphasis is partnering and better coordination of the supply chain. Planning is a critical component of this process and is the foundation of project management. Projects may involve dozens of firms and hundreds of people who need to be managed and coordinated. They need to know what has to be done, who is to do it, when it should be done, how it will be done, and what resources will be used. Proper planning is the first step in communicating these intentions. The problem is made difficult by what can be characterized as an atmosphere of uncertainty, chaos, and conflicting goals. To ensure teamwork, all major participants and stakeholders should be involved at each stage of the process. How is this achieved efficiently, within budget, and on schedule? The primary objective in writing our first book was to answer this
- 38. question from the perspective of the project manager. We did this by identifying the components of modern project management and showing how they relate to the basic phases of a project, starting with conceptual design and advanced development, and continuing through detailed design, production, and termination. Taking a practical approach, we drew on our collective experience in the electronics, information services, and aerospace industries. The purpose of the second edition was to update the developments in the field over the last 10 years and to expand on some of the concerns that are foremost in the minds of practitioners. In doing so, we have incorporated new material in many of the chapters specifically related to the Project Management Body of Knowledge (PMBOK) published by the Project Management Institute. This material reflects the tools, techniques, and processes that have gained widespread acceptance by the profession because of their proven value and usefulness. Over the years, numerous books have been written with similar objectives in mind. We acknowledge their contribution and have endeavored to build on
- 39. their strengths. As such in the third edition of the book, we have focused on integrative concepts rather than isolated methodologies. We have relied on simple models to convey ideas and have intentionally avoided detailed mathematical formulations and solution algorithms––aspects of the field better left to other parts of the curriculum. Nevertheless, we do present some models of a more technical nature and provide references for readers who wish to gain a deeper understanding of their use. The availability of powerful, commercial codes brings model solutions within reach of the project team. To ensure that project participants work toward the same end and hold the same expectations, short- and long-term goals must be identified and communicated continually. The project plan is the vehicle by which this is accomplished and, once approved, becomes the basis for monitoring, controlling, and evaluating progress at each phase of the project’s life cycle. To help the project manager in this effort, various software packages have been developed; the most common run interactively on microcomputers and have full functional and report-generating capabilities. In our experience, even the most timid users are able to take advantage of their main features after only a few hours of hands-on instruction.
- 40. A second objective in writing this book has been to fill a void between texts aimed at low- to mid-level managers and those aimed at technical personnel with strong analytic skills but little training in or exposure to organizational issues. Those who teach engineering or business students at both the late undergraduate and early graduate levels should find it suitable. In addition, the book is intended to serve as a reference for the practitioner who is new …