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www.rallydev.com
A Quantum Physicist and an Agile
Executive Walk into a Bar: empathy in a
disordered world
Jean Tabaka,
@jeantabaka
August 4 2015
www.rallydev.com
Confidential Do not copy or distribute without express permission of Rally.
©2015 Rally Software Development Corp. All rights reserved.
#icouldbewrong
- 2 -
www.rallydev.com
Confidential Do not copy or distribute without express permission of Rally.
©2015 Rally Software Development Corp. All rights reserved. - 3 -
Why so many
martinis?
- 4 -
Quantum physicist and the Agile Executive
Why?
Agile transformation
- 6 -
www.rallydev.com
Confidential Do not copy or distribute without express permission of Rally.
©2015 Rally Software Development Corp. All rights reserved.
PREPARATION:
• Count off 1, 2, 3 around your table
• Each number has a role:
- 1 = CEO
- 2 = CIO
- 3 = ATM (Agile Transformation Minion)
• CIO grab a pen and paper
A day in the life of the CIO
- 7 -
www.rallydev.com
Confidential Do not copy or distribute without express permission of Rally.
©2015 Rally Software Development Corp. All rights reserved.
ACTIVITY:
• CEO and ATM demand many things of the CIO about the
agile transformation. Be demanding!
• CIO – write down what’s driving you to drink
5 minutes
When I put my hand in the air, finish your discussion.
A day in the life of the CIO
- 8 -
What just happened?
- 9 -
www.rallydev.com
Confidential Do not copy or distribute without express permission of Rally.
©2015 Rally Software Development Corp. All rights reserved.
Agile executives deserve empathy
and need experimentation
practices
- 10 -
www.rallydev.com
Confidential Do not copy or distribute without express permission of Rally.
©2015 Rally Software Development Corp. All rights reserved.
Quantum physicists can offer
practical comfort
- 11 -
Physicists we know
and love
- 12 -
Isaac Newton
- 13 -
- 14 -
Erwin Schrödinger
- 15 -
- 16 -
“Superposition”
- 17 -
Werner Heisenberg
- 18 -
Werner Heisenberg
- 19 -
- 20 -
“Uncertainty
Principle”
- 21 -
www.rallydev.com
Confidential Do not copy or distribute without express permission of Rally.
©2015 Rally Software Development Corp. All rights reserved. - 22 -
Margaret Wheatley
- 23 -
Ilya Prirogene
Henry Stapp
Erich Jantsch
Danah Zohar
- 24 -
www.rallydev.com
Confidential Do not copy or distribute without express permission of Rally.
©2015 Rally Software Development Corp. All rights reserved.
Quantum language is not entirely
dissimilar to agile language
- 25 -
www.rallydev.com
Confidential Do not copy or distribute without express permission of Rally.
©2015 Rally Software Development Corp. All rights reserved.
12 principles of quantum
physics for agile executives
- 26 -
1. Superposition
- 27 -
> We need fast feed back loops to know what is actually true
2. Relationship
- 28 -
> It is the AND and process we engage in that matter more than hierarchy
and structure, give up predictability and open up to potentials
3. Elementary
particles
- 29 -
> We are clouds of relationships and probabilities, with dependencies on
each other, as individuals and as teams
4. Disorder and
chaos
- 30 -
> We cannot be creative and innovative without disorder. Growth
comes through disequilibrium, experimentation
5. Dissipative
structures
- 31 -
> Adaptation and resilience in agile -- willingness to change based on
unexpected conditions
6. Autopoiesis
- 32 -
> Every process we have impacts every other, and this is for
continuous growth, continuous improvement
7. Self-reference
- 33 -
> Stay congruent in your vision and goal as you invite change through
self-organization, not command-and-control
8. Holism
- 34 -
> Look at the entire value stream, don’t sub-optimize on silos,
check your feedback loops
9. Process over
structure
- 35 -
> Watch the flow, the work, not the worker, the processes of
interaction versus hierarchy
10. Decentralization
- 36 -
> Servant leaders know what decisions to move closest to the
value worker, stability is not through control
11. Uncertainty
- 37 -
> Let go of false precision; use fast feedback loops to take advantage
of uncertainty
12. [ ]
- 38 -
> We don’t yet know what we don’t know, all things are possible in our
cloud of probabilities
www.rallydev.com
Confidential Do not copy or distribute without express permission of Rally.
©2015 Rally Software Development Corp. All rights reserved. - 39 -
What about empathy?
- 40 -
Quantum physicist and the Agile Executive
Quantum physicist and the Agile Executive
Quantum physicist and the Agile Executive
Quantum physicist and the Agile Executive
Quantum physicist and the Agile Executive
Quantum physicist and the Agile Executive
What next?
- 47 -
Richard Feynman
- 48 -
www.rallydev.com
Confidential Do not copy or distribute without express permission of Rally.
©2015 Rally Software Development Corp. All rights reserved. - 49 -
Design thinking
- 50 -
Quantum physicist and the Agile Executive
www.rallydev.com
Confidential Do not copy or distribute without express permission of Rally.
©2015 Rally Software Development Corp. All rights reserved. - 52 -
Your turn:
empathy experiment
- 53 -
design: @zachnies artwork:@jeantabaka
www.rallydev.com
Confidential Do not copy or distribute without express permission of Rally.
©2015 Rally Software Development Corp. All rights reserved.
•  Count off 1, 2, 3 around your table
•  Each number has a role:
- 1 = CEO
- 2 = CIO
- 3 = ATM (Agile Transformation Minion)
•  WHAT IS THE PRINCIPLE AROUND WHICH WE ARE PREPARED TO
EXPERIMENT IN ORDER TO MANAGE OUR MARTINI
CONSUMPTION?
15 minutes
A day in the life of the CIO
- 55 -
design: @zachnies artwork:@jeantabaka
www.rallydev.com
Confidential Do not copy or distribute without express permission of Rally.
©2015 Rally Software Development Corp. All rights reserved.
1.  CEOs and Agile minions
demand a lot from CIOs
2.  Newton—cause and effect
3.  Schrodinger--superposition
4.  Heisenberg—uncertainty
5.  12 physics principles can guide
reasons for agile practices (next
slide)
6.  Execs deserve empathy
What you’ve learned
- 57 -
7.  CIO as tribal leader must pay
attention to tribe’s suck level
8.  David Logan has guidance in
“Tribal Leadership”
9.  Use disciplined exploration to
understand the CIO
10.  Design thinking guides empathic
experiments
11.  Experiment canvas captures
guidance, results, next steps
www.rallydev.com
Confidential Do not copy or distribute without express permission of Rally.
©2015 Rally Software Development Corp. All rights reserved.
1.  Superposition
2.  Relationship
3.  Elementary Particles
4.  Disorder and Chaos
5.  Dissipative Structures
6.  Autopoesis
Quantum Physics Principles ! Agile
- 58 -
7.  Self-reference
8.  Holism
9.  Process over Structure
10. Decentralization
11. Uncertainty
12. [….]
What experiments do we
have?
- 59 -
Where to go from here…
- 60 -
www.rallydev.com
Confidential Do not copy or distribute without express permission of Rally.
©2015 Rally Software Development Corp. All rights reserved.
Agile executives deserve empathy
and need experimentation
practices
- 61 -
www.rallydev.com
Confidential Do not copy or distribute without express permission of Rally.
©2015 Rally Software Development Corp. All rights reserved.
Quantum physicists can offer
practical comfort
- 62 -
www.rallydev.com
Confidential Do not copy or distribute without express permission of Rally.
©2015 Rally Software Development Corp. All rights reserved. - 63 -
- 64 -
Thank you
www.rallydev.com
Confidential Do not copy or distribute without express permission of Rally.
©2015 Rally Software Development Corp. All rights reserved.
Jean Tabaka
@jeantabaka
jtabaka@rallydev.com
www.rallydev.com
Confidential Do not copy or distribute without express permission of Rally.
©2015 Rally Software Development Corp. All rights reserved.
- Sir Isaac Newton © Louis Hersent / Granger Collection presented by:
More
- funny-quotes.picphotos.net
- https://www.youtube.com/watch?v=V7Cm6HJgi-s
- spacedust.com
- descubriendo.fisica.unlp.edu.ar
- https://www.youtube.com/watch?v=uWMTOrux0LM
- https://www.youtube.com/watch?v=noZWLPpj3to
- You are probably here. @Trent Johnson Fairweather More
- pinterest.com
- 66 -
Credits
www.rallydev.com
Confidential Do not copy or distribute without express permission of Rally.
©2015 Rally Software Development Corp. All rights reserved.
- Margaret Wheatley.png More
- richardpettymd.com
- Peter Senge on the Challenge of Sustainability More
- vimeo.com
- Why Community, Why Forums More
- markitude.wordpress.com
- 67 -
Credits

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Quantum physicist and the Agile Executive

  • 1. www.rallydev.com A Quantum Physicist and an Agile Executive Walk into a Bar: empathy in a disordered world Jean Tabaka, @jeantabaka August 4 2015
  • 2. www.rallydev.com Confidential Do not copy or distribute without express permission of Rally. ©2015 Rally Software Development Corp. All rights reserved. #icouldbewrong - 2 -
  • 3. www.rallydev.com Confidential Do not copy or distribute without express permission of Rally. ©2015 Rally Software Development Corp. All rights reserved. - 3 -
  • 7. www.rallydev.com Confidential Do not copy or distribute without express permission of Rally. ©2015 Rally Software Development Corp. All rights reserved. PREPARATION: • Count off 1, 2, 3 around your table • Each number has a role: - 1 = CEO - 2 = CIO - 3 = ATM (Agile Transformation Minion) • CIO grab a pen and paper A day in the life of the CIO - 7 -
  • 8. www.rallydev.com Confidential Do not copy or distribute without express permission of Rally. ©2015 Rally Software Development Corp. All rights reserved. ACTIVITY: • CEO and ATM demand many things of the CIO about the agile transformation. Be demanding! • CIO – write down what’s driving you to drink 5 minutes When I put my hand in the air, finish your discussion. A day in the life of the CIO - 8 -
  • 10. www.rallydev.com Confidential Do not copy or distribute without express permission of Rally. ©2015 Rally Software Development Corp. All rights reserved. Agile executives deserve empathy and need experimentation practices - 10 -
  • 11. www.rallydev.com Confidential Do not copy or distribute without express permission of Rally. ©2015 Rally Software Development Corp. All rights reserved. Quantum physicists can offer practical comfort - 11 -
  • 12. Physicists we know and love - 12 -
  • 22. www.rallydev.com Confidential Do not copy or distribute without express permission of Rally. ©2015 Rally Software Development Corp. All rights reserved. - 22 -
  • 24. Ilya Prirogene Henry Stapp Erich Jantsch Danah Zohar - 24 -
  • 25. www.rallydev.com Confidential Do not copy or distribute without express permission of Rally. ©2015 Rally Software Development Corp. All rights reserved. Quantum language is not entirely dissimilar to agile language - 25 -
  • 26. www.rallydev.com Confidential Do not copy or distribute without express permission of Rally. ©2015 Rally Software Development Corp. All rights reserved. 12 principles of quantum physics for agile executives - 26 -
  • 27. 1. Superposition - 27 - > We need fast feed back loops to know what is actually true
  • 28. 2. Relationship - 28 - > It is the AND and process we engage in that matter more than hierarchy and structure, give up predictability and open up to potentials
  • 29. 3. Elementary particles - 29 - > We are clouds of relationships and probabilities, with dependencies on each other, as individuals and as teams
  • 30. 4. Disorder and chaos - 30 - > We cannot be creative and innovative without disorder. Growth comes through disequilibrium, experimentation
  • 31. 5. Dissipative structures - 31 - > Adaptation and resilience in agile -- willingness to change based on unexpected conditions
  • 32. 6. Autopoiesis - 32 - > Every process we have impacts every other, and this is for continuous growth, continuous improvement
  • 33. 7. Self-reference - 33 - > Stay congruent in your vision and goal as you invite change through self-organization, not command-and-control
  • 34. 8. Holism - 34 - > Look at the entire value stream, don’t sub-optimize on silos, check your feedback loops
  • 35. 9. Process over structure - 35 - > Watch the flow, the work, not the worker, the processes of interaction versus hierarchy
  • 36. 10. Decentralization - 36 - > Servant leaders know what decisions to move closest to the value worker, stability is not through control
  • 37. 11. Uncertainty - 37 - > Let go of false precision; use fast feedback loops to take advantage of uncertainty
  • 38. 12. [ ] - 38 - > We don’t yet know what we don’t know, all things are possible in our cloud of probabilities
  • 39. www.rallydev.com Confidential Do not copy or distribute without express permission of Rally. ©2015 Rally Software Development Corp. All rights reserved. - 39 -
  • 49. www.rallydev.com Confidential Do not copy or distribute without express permission of Rally. ©2015 Rally Software Development Corp. All rights reserved. - 49 -
  • 52. www.rallydev.com Confidential Do not copy or distribute without express permission of Rally. ©2015 Rally Software Development Corp. All rights reserved. - 52 -
  • 55. www.rallydev.com Confidential Do not copy or distribute without express permission of Rally. ©2015 Rally Software Development Corp. All rights reserved. •  Count off 1, 2, 3 around your table •  Each number has a role: - 1 = CEO - 2 = CIO - 3 = ATM (Agile Transformation Minion) •  WHAT IS THE PRINCIPLE AROUND WHICH WE ARE PREPARED TO EXPERIMENT IN ORDER TO MANAGE OUR MARTINI CONSUMPTION? 15 minutes A day in the life of the CIO - 55 -
  • 57. www.rallydev.com Confidential Do not copy or distribute without express permission of Rally. ©2015 Rally Software Development Corp. All rights reserved. 1.  CEOs and Agile minions demand a lot from CIOs 2.  Newton—cause and effect 3.  Schrodinger--superposition 4.  Heisenberg—uncertainty 5.  12 physics principles can guide reasons for agile practices (next slide) 6.  Execs deserve empathy What you’ve learned - 57 - 7.  CIO as tribal leader must pay attention to tribe’s suck level 8.  David Logan has guidance in “Tribal Leadership” 9.  Use disciplined exploration to understand the CIO 10.  Design thinking guides empathic experiments 11.  Experiment canvas captures guidance, results, next steps
  • 58. www.rallydev.com Confidential Do not copy or distribute without express permission of Rally. ©2015 Rally Software Development Corp. All rights reserved. 1.  Superposition 2.  Relationship 3.  Elementary Particles 4.  Disorder and Chaos 5.  Dissipative Structures 6.  Autopoesis Quantum Physics Principles ! Agile - 58 - 7.  Self-reference 8.  Holism 9.  Process over Structure 10. Decentralization 11. Uncertainty 12. [….]
  • 59. What experiments do we have? - 59 -
  • 60. Where to go from here… - 60 -
  • 61. www.rallydev.com Confidential Do not copy or distribute without express permission of Rally. ©2015 Rally Software Development Corp. All rights reserved. Agile executives deserve empathy and need experimentation practices - 61 -
  • 62. www.rallydev.com Confidential Do not copy or distribute without express permission of Rally. ©2015 Rally Software Development Corp. All rights reserved. Quantum physicists can offer practical comfort - 62 -
  • 63. www.rallydev.com Confidential Do not copy or distribute without express permission of Rally. ©2015 Rally Software Development Corp. All rights reserved. - 63 -
  • 65. Thank you www.rallydev.com Confidential Do not copy or distribute without express permission of Rally. ©2015 Rally Software Development Corp. All rights reserved. Jean Tabaka @jeantabaka jtabaka@rallydev.com
  • 66. www.rallydev.com Confidential Do not copy or distribute without express permission of Rally. ©2015 Rally Software Development Corp. All rights reserved. - Sir Isaac Newton © Louis Hersent / Granger Collection presented by: More - funny-quotes.picphotos.net - https://www.youtube.com/watch?v=V7Cm6HJgi-s - spacedust.com - descubriendo.fisica.unlp.edu.ar - https://www.youtube.com/watch?v=uWMTOrux0LM - https://www.youtube.com/watch?v=noZWLPpj3to - You are probably here. @Trent Johnson Fairweather More - pinterest.com - 66 - Credits
  • 67. www.rallydev.com Confidential Do not copy or distribute without express permission of Rally. ©2015 Rally Software Development Corp. All rights reserved. - Margaret Wheatley.png More - richardpettymd.com - Peter Senge on the Challenge of Sustainability More - vimeo.com - Why Community, Why Forums More - markitude.wordpress.com - 67 - Credits