Service quality matters
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The document emphasizes the importance of expert support and proper tooling in maintaining service quality to avoid negative outcomes such as system failures and reduced productivity. It outlines the services provided by Mantrac, including quality repairs, certified engineers, and various levels of repair options, all aimed at minimizing costs and ensuring timely service. Additionally, it highlights the benefits of a proactive approach to servicing equipment, which includes lower overall costs and increased uptime.
Service quality matters
- 1. Non-expert support and incorrect tooling or procedures can have dire consequences for your business. SERVICE QUALITY MATTERS Improper service quality can lead to: • Early-life failure • System contamination • Short-term fixes and increases in rework • Increased safety risks • Reduced productivity and profits Uncompromised quality Repaired to Cat standards Reduced stock, parts, labour management OPTIMAL SERVICE
- 2. MANTRAC PROMISE Quality workmanship supported by Cat technical knowledge • The right tooling for the job • Following Cat reuse and salvage guidelines • Field service capabilities: available when you need us • World-class service at one of Mantrac’s workshops Different levels of repair options, all with fixed upfront costs Certified engineers trained in using the latest Cat tools • Diagnose equipment faults quickly and have proactive maintenance • Shared priorities: getting machines up and running as quickly as possible • Applied failure analysis • Basic plus: Includes all level one parts and labor with the option to add new or Reman parts • Fixed price rebuilds: Includes all parts and labor needed to do a major overhaul • Service exchange and Reman: complete components available
- 3. Our proactive approach and expert servicing has clear benefits. OUTCOMES • Repairs to return your equipment to its original state • Service that fits your budget and needs, while protecting your investment • Reduced overall costs, on time delivery, and increased uptime • Quality service without hidden fees, risks or failures • Removes the hassle and overhead caused by self- servicing equipment