Session 1.pdf
- 1. Operations Management Indian Institute of Management Lucknow Room # 134, Chintan Block samir@iiml.ac.in Prof. Samir K Srivastava
- 2. 10/10/2022 2 Session Plan Operations Management Session Topics to be covered in the course Readings and Book Chapter 1 Operations Management: Function and its Role/Significance. Operations Strategy and Competitiveness. T1: Ch. 1 & Ch. 2 Case: The Faltering Factory 2 Product Design and Development Ch. 5 3-4 Design of Manufacturing & Service Processes & Scale and Capacity Planning Ch. 7; Supplement 7 5-6 Process Analysis & Work Systems Design Ch. 7 & Ch. 10. 7-8 Facility Layout Ch. 9 9-10 Introduction to Quality Management Ch. 6 & Supplement 6.
- 3. 10/10/2022 3 Evaluation • Quizzes 20 % • Class Participation 10% • Mid Term Examination 30 % • End Term Examination 40 % Operations Management
- 4. 10/10/2022 4 What is Operations Management Role and Significance of OM Goods and Services The Case of the Faltering Factory Evolution of OM Today, we’ll discuss…. Operations Management
- 5. 10/10/2022 5 What is Operations Management? Creation of goods and services The set of activities that create value in the form of goods and services by transforming inputs into outputs Operations Management
- 6. 10/10/2022 7 10/10/2022 Outputs • Services • Goods Internal and external customers Information on performance Inputs • Workers • Managers • Equipment • Facilities • Materials • Services • Land • Energy Operations Management Operations Management
- 7. 10/10/2022 8 Motivation for Studying OM? • Basic to Business • How goods and services are produced • An Exciting Area of Management • Includes a blend of topics • Affects Society and Life • Costly part of an Organization • Numerous Career Options Operations Management
- 8. 10/10/2022 9 Goods Versus Services Can be resold Can be inventoried Some aspects of quality measurable Selling is distinct from production Product is transportable Site of facility important for cost Often easy to automate Revenue generated primarily from tangible product Attributes of Goods (Tangible Product) Attributes of Services (Intangible Product) Reselling unusual Difficult to inventory Quality difficult to measure Selling is part of service Provider, not product, is often transportable Site of facility important for customer contact Often difficult to automate Revenue generated primarily from the intangible service Operations Management
- 9. 10/10/2022 10 Goods and Services Automobile Computer Installed carpeting Fast-food meal Restaurant meal/auto repair Hospital care Advertising agency/ investment management Consulting service/ teaching Counseling Percent of Product that is a Good Percent of Product that is a Service 100% 75 50 25 0 25 50 75 100% | | | | | | | | | Operations Management
- 10. 10/10/2022 11 The Case of the Faltering Factory Operations Management
- 11. 10/10/2022 12 Types of OM Decisions ❑ Strategic choices ❑ Process ❑ Quality ❑ Capacity, Location, Layout ❑ Operating Decisions Operations Management
- 12. 10/10/2022 13 Evolution of OM • Division of labour (Adam Smith 1776; Charles Babbage 1852) • Standardized parts (Whitney 1800) • Scientific Management (Taylor 1881) • Coordinated assembly line (Ford/ Sorenson/Avery 1913) • Gantt charts (Gantt 1916) • Motion study (Frank and Lillian Gilbreth 1922) • Quality control (Shewhart 1924; Deming 1950) • CPM/PERT (DuPont 1957) • Material requirements planning (Orlicky 1960) • Computer aided design (CAD 1970) • Flexible manufacturing system (FMS 1975) • Total Quality Management (1980s) • Computer integrated manufacturing (1990) • Internet (1995) • Global Operations leveraging ICT (Information Age) • Cyber Physical Systems Operations Management