Setting up your Distributed (Global) Community Team for Success!
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The document outlines strategies for setting up a successful distributed global community team, emphasizing effective communication, respect for cultural differences, and consistent updates. It suggests implementing tools for transparency, establishing clear expectations and boundaries, and fostering a sense of team spirit through personal interactions. Additionally, it highlights the importance of accountability and leveraging individual strengths within the team.
Setting up your Distributed (Global) Community Team for Success!
- 1. Setting up your Distributed (Global) Community Team for Success Jennifer Sable Lopez Director of Community @jennita
- 3. Communication is already hard Let’s work on making it just a little bit easier for everyone
- 4. #CMXSummit @jennita4 #CMXSummit @jennita Language & Culture Assume good intent & understand everyone works differently
- 5. #CMXSummit @jennita5 #CMXSummit @jennita Time zones Timezone.io WorldChatClock
- 6. #CMXSummit @jennita6 #CMXSummit @jennita Treat everyone as remote Make an agenda, take notes, record meetings
- 7. #CMXSummit @jennita7 #CMXSummit @jennita Go beyond email & messaging Create videos to explain detailed information
- 8. #CMXSummit @jennita8 #CMXSummit @jennita Update often You simply can’t over- Communicate Keep topics top-of-mind
- 9. #CMXSummit @jennita Share the data Monthly (weekly?) email with metrics
- 10. Distributed Learning How do you ensure everyone is trained properly? Uses the same “voice” and manages the community in the same way?
- 11. #CMXSummit @jennita Follow the sun strategy
- 12. #CMXSummit @jennita Pass the training
- 13. Team Spirit Feeling like you’re a part of the team, no matter where in the world you are
- 15. #CMXSummit @jennita Fun at work
- 18. #CMXSummit @jennita Make it personal Actually use video Show your face! Schedule “coffee talk”
- 19. #CMXSummit @jennita Online group cards KudoBoard
- 20. Expectations & boundaries Be empathetic to yourself and coworkers by setting and adhering to boundaries and knowing what’s expected of you
- 21. #CMXSummit @jennita Set work hours 2#CMXSummit @jennita Everyone on the team should have set working hours. Use tools to show when you’re available. Native Gmail
- 22. #CMXSummit @jennita Set work hours 2#CMXSummit @jennita Enhance with Clockwise
- 23. #CMXSummit @jennita Calendar etiquette 2#CMXSummit @jennita Be good to yourself and your team. Send emails at a reasonable hour. Thank you Gmail! ⏱"
- 24. #CMXSummit @jennita Calendar etiquette 2#CMXSummit @jennita Enhance with Boomerang
- 25. #CMXSummit @jennita Messaging manners 2#CMXSummit @jennita Be good to yourself and your team. Sending emails at a reasonable hour. 🌍Thank you Slack! 🌎
- 26. Accountability & Trust Having those expectations set, it’s time to make sure everyone is accountable and can trust the work will get done.
- 27. #CMXSummit @jennita Ownership 2#CMXSummit @jennita Get everyone on board with who’s in charge of what. More importantly, who’s their backup.
- 28. #CMXSummit @jennita “Local” go-to resource 2#CMXSummit @jennita Someone in the same time zone Approval, ideas, advice, etc.
- 29. #CMXSummit @jennita Team Strengths 2#CMXSummit @jennita Know everyone’s strengths, and play to them High5 Test Strengthfinder test
- 30. #CMXSummit @jennita Cross-train 3#CMXSummit @jennita Not everyone will be an expert in all areas. Create a T-Shaped team Technical BusinessPMComms.Design Community EmpathyWriting Industry Task MgmtUX/UI Internal HTML & CSS JavaScript Back-end Database Architect Creativity Conflict Mgmt Adaptability Enablement Public Relations Customer Svc Broad knowledge across multiple disciplines Deep, specialized knowledge in specific areas
- 31. #CMXSummit @jennita Tools to help Grammarly
- 32. #CMXSummit @jennita Tools to help 3 Figma
- 33. #CMXSummit @jennita Tools to help Toggl RescueTime
- 34. ● Communication is already hard, work on making it easier ● Take a follow the sun strategy ● Get personal to create team spirit ● Set clear expectations & boundaries ● Set the team up for success with accountability and trust
- 35. Resources ● https://usefyi.com/remote-work-resources/ ● Timezone.io ● Worldchatclock.com ● KudoBoard ● Boomerang ● Clockwise ● Gallup StrengthFinder Test ● High5 Test - https://high5test.com/ ● Grammarly ● Figma.com ● Toggl.com ● RescueTime #CMXSummit @jennita
- 36. Thank You! Jennifer Sable Lopez Director of Community @jennita