This document discusses key performance indicators (KPIs) and how to develop them. It provides information on defining objectives and key result areas, identifying tasks and work procedures, and determining how to measure results for KPIs. The document also discusses common mistakes in creating KPIs, such as having too many, and how KPIs should be linked to strategy and empower employees. Finally, it outlines different types of KPIs, including process, input, output, leading, lagging, outcome, qualitative and quantitative.