Skills Team Presentation
- 1. Skills Team Funded Staff Development and NVQ Accreditation
- 2. Skills Team • Skills Team are highly experienced team of IT, soft skills and management training specialists with a passion for helping people develop their skills and improve performance. • We are accredited by the leading bodies including – • The Institute of Leadership and Management • The British Computer Society • Oxford, Cambridge & RSA Examinations • The Microsoft Education Centre 2
- 3. What is an NVQ? • National Vocational Qualification • Assesses the competencies, knowledge and understanding of each candidate in their job • It is a recognised qualification that proves that they can work to the national standard • An apprenticeship is an NVQ program with assessment of Key Skills in Communication and Numeracy 3
- 4. Development Programmes Available • ITQ- IT NVQ (level 2) • Customer service - NVQ (level 2) • Business & administration - NVQ (level 2) • Team leading apprenticeship - NVQ (level 2) • Management - NVQ (level 3) • Advanced apprenticeship in Management – NVQ (level 3) 4
- 5. The Delivery • Classroom Training • One to One Support • Assessor Support Through out • All learning materials provided • Onsite Delivery • Recognised Qualifications achieved 5
- 6. How are the programmes delivered and qualifications achieved?
- 7. IT - NVQ • Training on 5 topics (units) • Prepare a portfolio of evidence to demonstrate how you have applied the learning into your everyday work • Complete in 12 to 16 weeks (4 months) • Must use a computer in the workplace 7
- 8. Programme Format – IT User • 4 x full day workshops • Group learning • Ongoing tutor and assessor support • Tutor visits to the workplace • Comprehensive course materials plus evidence folder • USB Provided 8
- 9. Topics (Units) – IT User • The course is based on the MS Office packages; training includes the following: – Using IT (Windows) – Word Processing – Outlook & Internet – Excel – PowerPoint • If there are any specific packages you currently use in the workplace, this can also be used as evidence 9
- 10. Team Leading • Training on 7 topics • 4 Mandatory / 3 optional • Key skills – Numeracy / Literacy • Prepare a portfolio of evidence to demonstrate how you have applied the learning into your everyday work • Complete in 12 to 16 weeks (5 Months) • Ideally customer facing / In charge of a team 10
- 11. Programme Format – Team Leading • 5 full day workshops • An individual skills diagnostic & learning plan • A tailored programme of training to prepare for assessment • Dedicated 121 support and advice • Tutor visits within the workplace 11
- 12. Topics (Units) Team Leading • Manage your own resources • Provide leadership for your team • Develop productive working relationships with colleagues • Time management – stress reduction • Decision making – Objective setting/planning • Key Skills – Communication & application of number • Plus 2 optional units 12
- 13. Customer Service • Training on 7 topics • 2 mandatory / 5 optional • Prepare a portfolio of evidence to demonstrate how you have applied the learning into your everyday work • Complete in 8 to 12 weeks (3 Months) • Ideally customer support / relations – dealing with internal and external customers 13
- 14. Programme Format – Customer Service • 3 x full day workshops • An individual customer service diagnostic & learning plan • Dedicated 121 support and advice • Tutor visits within the workplace 14
- 15. Topics (Units) – Customer Service • Prepare yourself to deliver a good customer service • Provide customer service within the rules • Maintain a positive image • Promote additional services • Deliver reliable customer service • Deliver service to difficult customers • Monitor and solve customer service problems • Work together to improve customer service • Develop own and others customer service skills 15
- 16. Business & Administration • Training on 7 topics • 2 mandatory / 5 optional • Prepare a portfolio of evidence to demonstrate how you have applied the learning into your everyday work • Complete in 8 to 12 weeks (3 Months) • Ideally in a supporting office role. 16
- 17. Programme Format – Business & Administration • 3 x full day workshops • An individual business diagnostic & learning plan • Dedicated 121 support and advice • Tutor visits within the workplace 17
- 18. Topics (Units) – Business & Admin • Work in Business environment • Communicate in a business environment • Improve performance • Develop presentations • Organising events • Meet and welcome visitors • Support tasks of organisation meetings • Produce documents 18
- 19. Level 3 Management • Training on 7 topics • Prepare a portfolio of evidence to demonstrate how you have applied the learning into your everyday work • Complete in 24 to 28 weeks (9 months) • Be managing staff or working relationships 19
- 20. Programme Format – Management Level 3 • 6 x full day workshops • Teach new techniques and assess skills • Ongoing 121 tutor support • Tutor visits within the workplace • Endorsed iLM level 3 qualification • Comprehensive course materials plus evidence folder 20
- 21. Topics (Units) – Management Level 3 • This course consists of 4 mandatory units: • Manage your own resources & professional development • Provide leadership in your area of responsibility • Allocate & monitor the progress & quality of work within their area of responsibility • Ensure health and safety requirements are met in your area of responsibility • Plus 3 optional units 21
- 22. 1:1 Sessions • Varies depending which course • Additional support supplied where needed – 5 sessions for IT User Apprenticeship – Level 2 – 4 sessions for Team Leading Apprenticeship – Level 2 – 4 sessions for Customer Service NVQ / Business & Administration NVQ – 5 for Management Level 3 – All apprenticeships also have key skills 1:1 organised with your trainer & assessor • Help with preparation of portfolio • Advice on evidence gathering • Observations within your job role = evidence 22
- 23. To Achieve the Qualification • Demonstrate knowledge, understanding and competence (outcomes and behaviours) in each unit against the criteria • Orderly presentation of evidence for assessment • Skills Team assessors help candidates to prepare evidence portfolio • External assessment of final evidence 23
- 24. Next Steps • Bring together groups of 8-10 suitable candidates • Confirm dates • Secure all funding together with Skills Team’s resources via booking procedure 24
- 25. Criteria • 19 years of age or older • A UK or EU resident with passport and NI number • Foreign national who has been in UK for more than 3 years and has a current work permit 25