Smart troubleshooting
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The document provides troubleshooting steps for common issues related to smart boards, including problems with image display, pen functionality, and screen malfunctions. It offers guidance on adjusting display settings, changing aspect ratios, and checking connections or power sources. Users are instructed to submit work orders through the Tri-Creek system for unresolved issues.
Smart troubleshooting
- 1. SMART BOARD TROUBLESHOOTING Dan Gibson Monday, August 19, 13
- 2. PROBLEM- What happens when your image doesn’t fill the whole screen? Monday, August 19, 13
- 3. ADJUST DISPLAYS 1.Click the Monitor icon in the Menu Bar at the top of your screen. •Displays under the Epson or Display category control the LCD screen size. 2.If aligned well, the anything close to 1280 x 800, 60 Hz will work the best. * If your MacBook’s screen is too large/small, it can be adjusted with the options under Color LCD. Monday, August 19, 13
- 4. CHANGETHE ‘ASPECT RATIO’ 1.Use your controller and press the number 8, which changes the Aspect Ratio. 2.Press this button until you get to the Full Screen option. •The different sizes will be labeled in the upper- righthand corner. Monday, August 19, 13
- 5. •If the screen is still off the board, someone from the technology department can adjust the board for you. Please put a work order into theTri-Creek system. -http://www.tricreek.k12.in.us/ technology/support.cfm Monday, August 19, 13
- 6. PROBLEM- What if my pens don’t work? If light is flashing green, the pens will not work. Monday, August 19, 13
- 7. RESTART! • Try just restarting the computer with the SMART Board USB connected Monday, August 19, 13
- 8. PROBLEM- What if I just see three vertical lines? Monday, August 19, 13
- 9. THREEVERTICAL LINES PROBLEM • Click the Apple logo in the upper-lefthand corner of your screen. • Next, choose Software Update and go through the steps involved. Monday, August 19, 13
- 10. RESTART • Last, restart your computer while being plugged into yourVGA adapter. It should work now. Monday, August 19, 13
- 11. •If the screen is still displaying three vertical lines, please put a work order into theTri-Creek system. -http://www.tricreek.k12.in.us/ domain/82 Monday, August 19, 13
- 12. PROBLEM- What if my board or LCD isn’t working properly? Monday, August 19, 13
- 13. CHECK CONNECTIONS Make sure there are no loose connections. Monday, August 19, 13
- 14. CHECK POWER 1.The LCD 2.The Epson box 3.The Computer 1 and 2 port Make sure power on the... Monday, August 19, 13
- 15. •If the board is still not working properly, please put a work order into theTri-Creek system. -http://www.tricreek.k12.in.us/ technology/support.cfm Monday, August 19, 13