Social complexity and the intranet
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The document discusses how intranets should be designed with an understanding of social complexity rather than just complications. It notes that human systems are complex with dynamic power structures, interconnected people and technology. This implies that intranets need distributed decision making through diverse networks, learning from narrative fragments, and direct access to real data. Examples of how intranets can embrace complexity include online communities, blogs, enterprise social networks, tagging, and gamification. The document recommends several references that provide more information on managing complexity and the relationship between intranets and complexity.
![Sensemaking: Cynefin
By Snowded (Own creation, own work)
[CC-BY-3.0 (http://creativecommons.org/licenses/by/3.0)], via Wikimedia
Commons](https://image.slidesharecdn.com/2013-03-18richardhareiskopresentation-130320154355-phpapp01/85/Social-complexity-and-the-intranet-6-320.jpg)
Social complexity and the intranet
- 1. Social Complexity and the Intranet Richard Hare
- 4. “Wirearchy” “...a dynamic two-way flow of power and authority based on knowledge, trust, credibility and a focus on results, enabled by interconnected people and technology...” - John Husband
- 5. Exercise “There are profound implications for the design of Intranets once it has been recognized that human systems are COMPLEX rather than COMPLICATED” - Dave Snowden
- 6. Sensemaking: Cynefin By Snowded (Own creation, own work) [CC-BY-3.0 (http://creativecommons.org/licenses/by/3.0)], via Wikimedia Commons
- 7. Managing complexity 1. Distributed cognition - decisions made by diverse networks 2. Finely grained objects - learning from narrative fragments 3. Disintermediation - decision makers see real data “...partial constraints, co-evolution of constraint with agent behaviour...” http://cognitive-edge.com/blog/entry/3299/the-necessity-of-partial-constraint/
- 8. Intranets and complexity 1. On-line communities 2. Blogs/blogging/blogspheres 3. Enterprise Social Networks 4. Tagging and folksonomy 5. Rating vs. liking 6. “Gamification”
- 9. References “Here Comes Everybody” - Clay Shirky “The Intranet as a Complex Ecology” - Dave Snowden “Multi-Ontology Sensemaking - A New Simplicity in Decision Making”- Dave Snowden www.wirearchy.com - John Husband www.gapingvoid.com - Hugh MacLeod Coursera: Gamification – Prof. Kevin Werbach
- 10. Thank you Richard Hare: www.richardhare.com Twitter: @richardhare