Social Computing in your organization using SharePoint: challenges and benefits

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefits

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsThis slidedeck is the result ofOneCafé on 26 July 2011OneCafé = Free knowledge sharing sessions organized by Orbit One for clients and prospects.Personal & involvedlimited number of attendees, personal approach. Everyone's involved.Solution drivenTending to your needs, to-the-point, solution based. Experience from the fieldReal examples and customer use-cases.Solutions based on the New World of Work

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsSpeaker: Thijs ter BeekProject Manager at Orbit OneTechnologySharePointLyncDynamics CRM Contact Mail: thijs@orbitone.comTwitter: @thijsterbeekLinkedIn: http://www.linkedin.com/in/thijsterbeek

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsWho is Orbit One?18 passionate web & IT professionalsBased in GhentSince 1995Strong believers of the New World Of WorkMission: “Optimize your communication & collaboration by using internet technologies.”www.orbitone.com

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsOur ServicesAdvice, design, implementandmaintain:Information websitesSelf-Service portals, online forms, paymentsIntranet & document managementFacebook for the enterpriseCRM - Contact ManagementUnified MessagingSocialintegration & e-mail marketingCustomdevelopmentExperts inWEBSITE CMS

IntroductionSocial ComputingPains/challenges(Break)Scenarios and demosToolsHow to make this a success?Drinks, fingerfood & networkingAgendaSocial Computing in your organization using SharePoint: challenges and benefits26 July, 2011

Social Computing26 July, 2011Social Computing in your organization using SharePoint: challenges and benefits

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsWhat is social computing?Shift focus from content & systems to peoplePower withusersandcommunitiesBusiness valuethrough systems modeledafternaturalsocialbehavior

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsWidely used social toolsPeople use these tools daily in their personal lifeto stay in touch with their friends, familyto share ideas and interestsWhy not use them for work?

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsPublic vs private toolsOrganisationMarketing&conversationWith a large audienceCollaboration & knowledge managementIn a private, controlled and secure environmentProspects / CustomersPartners / SuppliersTalentPublic toolsPrivate tools

Where is your intranet today?26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsMost are here today (2011)

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsIntranet evolution: 2.0 Social & 3.0 Rewards

Shifting communication methods26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsThese methods work ok for 1-to-Few but whatabout 1-to-many?

Shifting communication methods26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsSocial

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsKeystrokes: a non-renewable resourceThink about the amount of keystrokes you can do in your life as a fixed limited amount. So with each email, document or report you type you want to maximize the potential value of each keystroke hence when you’re transferring knowledge you should try and reach as many people as possible.How to this best?Using social communication tools!Quoted from Daniel McPherson

Your experiencesGrouptalk26 July, 2011Social Computing in your organization using SharePoint: challenges and benefits

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsTypical pains we encounterEmail clutterI’m loosing time reading emails (to all) that are not interesting to meHard to find expertsIt’s hard to find the right people (experts in topics/projects/clients)Don’t know what people are working onLoosing touch being out of the officeI work from home or at clients and loose touch with my teamAsking questions / receiving feedback is difficultKnowledge drainWhen people leave the company too much knowledge is lostLosing time getting up to speedNew employees need a lot of time to understand our way of workDifficult to generate ideas It’s hard to share my ideas within the company, I don’t get feedback and see the resultsRedoing workI’m doing work/research that other colleagues in the past already did, but I didn’t knowToo many interruptions I can’t get my work doneChallenging to form groups around topics/interests Hard to form virtual teams around topics/interests

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsScenarios and demos

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsScenario 1: Email to allNo more!Key points:Limited amount of text a person can type in lifetime, optimize impactNew employees, overview of old blog postsSearch blog informationMake publishing on the intranet as easy as it is to send an emailNo disturbance of replies, less SPAMOpt in

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsDemo: Blogs instead of email-to-all

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsScenario 2: Find the expertWho is the best person in our company to ...?Key points:Profileswith skills, past projects, taggingShow profile status wizard on NewsgatorFindingprofilesfromanywhere, searching people or contentEasy to connect (Lync integration) and become ‘friend’Keep profiles up-to-date based on what people read and create

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsFinding experts and connecting

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsScenario 3: Staying up-to-dateKey points:Don’t know what people are working onLoosing touch being out of the officeDifferent types of activities, blog posts, short messages, birthdays, questions, document changes, badgesOne stream, personalized, all kinds of information, inside SharePoint or outside, follow what you want to follow.Get daily overview email of activities. Feel in touch.

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsDemo: Newsgator Activity streamin SharePoint

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsScenario 4: MicrobloggingYour company’s internal twitterKey points:Short messages: minimal effort, maximum resultShare:What you do: projects/clients you are working onWhat you read: what interest youWhat you create: presentations, blogposts, documents, ...Ask Questions: receive feedback efficiently

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsDemo: Ask a question using SharePoint and Newsgator

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsScenario 5: Source andfosterideasKey points:Ideas come from anywhere in your organisationAlso from young/new peopleMake ideas visible to everyoneAllow voting to surface the best onesTake action with voted ideas (Management)See alsoRed Monkey http://www.eoiacademy.comNewsgator Idea Stream http://www.newsgator.com/products/social-sites-for-sharepoint-2010/idea-stream.aspx

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsDemo: Idea center using Newsgator and SharePoint

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsScenario 6: Staying up to date withcommunitiesKey points:Groupsvs personalForm communitiesbased on orgstructure/ projects/ topics / interestsFollow activities in communitiesSelforganisation (open versus closedcommunities), promote community leadersTrack usage

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsDemo: Newsgator communities in SharePoint

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsScenario 7: Increase satisfaction and retentionReward people who participate!Key points:Badges help topromotesocialactivitiesVisibilityto rest of organisationRecognize and acknowledge contributers

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsScenario 8: Interruptions at workHow to get my work done?Problem: More and more interruptions in today’s worldMobile phoneOutlook email alertsTweet alertsInstant messages…Result: Many people have difficulty in completing work that requires their full attentionSolution?Self discipline: organize your dayTime-blocks for focused, uninterrupted workTime-blocks for interactions with your team, clients, …Better toolsBe in control of what you read: content pull instead of push (feeds instead of email)Set your presence to ‘do not disturb’: No more calls, instant messageDisable popups and alerts (Outlook, Tweetdeck, Skype, …)Organize your offices with mix of open-spaces and quiet “focus” areas

Social Computing in your organization using SharePoint: challenges and benefits26 July, 2011What can SharePoint do out of the box?What is entry level social computingHow togrowfurtherWhat tools & solutions do youneed?

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsSome tools you can use

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsSharePoint 2010: Out of the BoxOut-of-box social featuresBlogging / WikiTaggingBasic profilesFinding expertsPricing Start from €5,25 per person per month (Office365)Major drawback todayno good Microblogging capability

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsTeamTalk (free)http://community.zevenseas.com/Blogs/Daniel/Lists/Posts/Post.aspx?ID=128Free SharePoint Twitter Microblog siteTargetted at small teams 5-15 peopleNo colleague / friendprinciple

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsNewsgator Social Sites 2010www.newsgator.comSharePoint add-on for 2007 and 2010Only server version (requires mysites)Only dedicated hosted/on-premise (not yet Office 365)Very deep social integrations!Pricing start at €5000 (100 users)Orbit One is premier partner in BeLux

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsNewsgator Social Sites 2010Activity streamFollow activities of colleagues

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsNewsgator Social Sites 2010MicrobloggingPost MicroblogAsk questionComment, Share, Follow

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsNewsgator Social Sites 2010CommunitiesCommunity sites based on interests, organisation or projectsStay up-to-dateConnect content and people

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsNewsgator Social Sites 2010Social ProfilesIndividual profilePresent yourselfUpdate wizard

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsNewsgator Social Sites 2010Social InsightsGather social insights based on usage patternsExplore expertise

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsNewsgator Social Sites 2010Idea streamGather and nuture ideasSelect the best ideaPrioritize

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsNewsgator Social Sites 2010MobileSocial Sites apps for mobile and tabletsiPhoneiPadBlackberry

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsNewsgator Social Sites 2010SpotlightExplore knowledgeRewards & GamingRecognize contributionDrive user adoption

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsNewsgator Social Sites 2010Other featuresNewsstreamVideostreamDesktop clientRegular updatesApprox. 3 times a year

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsMicrosoft Lync Unified CommunicationsSoftware telephony systemPresenceIMWeb ConferencingDeep integration with Office, SharePoint, …Pricing starts at €9 per person per month (Office 365)Voice integration not yet available in Office 365Use on-premise or partner hosted

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsYammer SharePoint integrationhttps://www.yammer.com/company/sharepointPut a Yammer feed on virtually any SharePoint page.Nice but....No deep SharePoint integrationsMysitesDocumentsBlog posts...

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsAttiniwww.attinisoftware.comNew product, still in developmentLooks very promising!Direct competitor to NewsgatorExpensive

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsMicrosoft Labs: Office Talkhttp://www.officelabs.com/projects/officetalkmicroblogging for business environment, enabling employees to post their thoughts, activities, and potentially valuable information to anyone who might be interested.This is not yet a usable solutionLet’s keep an eye on it, we might see SharePoint integration?

How to make it a success?26 July, 2011Social Computing in your organization using SharePoint: challenges and benefits

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsTips for user adoption#5 – It’s not about technology (don’t forget the tech though)#4 –DeliverValue#3 – Education#2 – Communication#1 – Community Managers

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsSocial starts with company cultureIt’s not only about ICT toolsStart with your company cultureBe open and transparant:Share knowledge and information between colleguesShare ideas and discuss themHelp each otherReward people who contribute

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsMany SharePoint intranets are underusedWhat to do?Typical reasonsPeople do not always feel the benefits of putting their information on SharePointThey don't get much feedback from putting something on SharePointYou do not feel the other collega’s involvementSolutionsDefine policies: management expects all documents to be on SharePointOrganize user adoption workshops: take people by the hand and guide themMake it social: add activity streams to make your SharePoint more like FacebookMake it personal: Allow for non-business information (birthdays, after hours activities...)Reward and recognize: people that add value to the platform (badges, gamification, status indicators, best answers, ...)Make it fun: add elements that make daily work fun and lightweight

Some final words26 July, 2011Social Computing in your organization using SharePoint: challenges and benefits

Benefits of social computing26 July, 2011Social Computing in your organization using SharePoint: challenges and benefits

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsWhat we covered in thisOneCaféWhat social computing How can it help your organisation:SharingknowledgeStaying up-to-dateFinding experts, connectingSourcingideasReduce interruptionsHow to make itwork in yourorganisation

26 July, 2011Social Computing in your organization using SharePoint: challenges and benefitsConclusionSocial computing in yourorganisationBring content and people togetherKnowledge management solution on steriodsStart todayEasy entry level solutionsBest of class solutions available on SharePointIt’s not only about tools, it’s also about company culture!

What’s next?Give me a call toWant to make SharePoint socialBuy or upgrade to Microsoft SharePoint 2010Askforouradviseand expertise for the implementation… but let’s have somedrinks first!Contact Mail: thijs@orbitone.com Phone: 09/330.15.24Twitter: @thijsterbeekLinkedIn: http://www.linkedin.com/in/thijsterbeekSlidesAvailable on SlideShare26 July, 2011Social Computing in your organization using SharePoint: challenges and benefits

Social Computing in your organization using SharePoint: challenges and benefits26 July, 2011

Social Computing in your organization using SharePoint: challenges and benefits

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