Socio technical ramifications
0 likes443 views
This document summarizes two projects - T-SPARC at Birmingham City University and Principles in Patterns (PiP) at the University of Strathclyde - that aimed to address issues with the course design and approval processes through technology-supported solutions. Both projects identified common problems including a focus on documentation over design processes, limited stakeholder engagement, and conservative approval processes. However, they explored different approaches, with T-SPARC seeking to change processes and PiP working within existing processes and focusing on incremental improvements. The projects provide lessons for when different technology-enabled change strategies may be appropriate and how process changes can converge or diverge when introduced at different institutions.
Socio technical ramifications
- 1. Socio-technical ramifications of a new technology-supported approach to course design and approval Paul Bartholomew Jim Everett
- 2. JISC Curriculum Design Programme •The programme •T-SPARC •PiP •How this session came about •How it links to the main conference session: S4: What needs to change in curriculum design? (Simon Cross, Alan Masson, Jim Everett, Paul Bartholomew)
- 3. Overarching JISC Initiative •Institutional Approaches to Curriculum Design –12 project funded @ £400 000 per project –Project length: 3 years, 9 months –First 6 -9 months had to be spent in ‘review’ •Parallel Initiative: –Transforming Curriculum Delivery Through Technology
- 4. JISC’s anticipated outcomes for the programme •Improved understanding of effective curriculum design and how design processes can be supported with technology. •Reusable models of processes and practice. •Enhanced institutional processes in place which support educational innovation . •The stimulation of positive and informed change in curriculum design processes in the sector.
- 5. Institutional Contexts •Birmingham City University and T-SPARC •University of Strathclyde and PiP
- 6. Two Institutions •Shared conceptualisation of the problems surrounding course design and approval •Then exploring different routes
- 7. Poll What are the main issues with the process of course design and approval in your institution? A.Design is just about producing documentation B.There’s no time to do a good design job C.Programmes aren’t designed –modules are D.Conservative approval processes discourage innovative solutions to design issues.
- 8. Methods for eliciting problems •T-SPARC approaches •PiPapproaches
- 9. T-SPARC elicitation methods •Multimedia review: –A set of interviews undertaken with programme directors to explore the ‘lived experience’ of curriculum design. •Process mapping: –Mapping of all of the institutional processes that cascade from curriculum design and approval •Critiquing the maps: –Staff annotated the process maps and identified strengths, weaknesses and frustrations.
- 10. Principles in Patterns (PiP) Elicitation Methods •Focus Groups –Cross-functional groups –Process stage owners •Business process analysis –The power of model making –The to-bestate
- 11. The common problem set a)Problems with process flow b)Problems with process tools and methods c)Problems with people Poll: Which of these problems most affects your institution?
- 12. T-SPARC problems / issues? •Design = preparing documentation for an approval event •Stakeholder engagement was sometimes tokenistic •Teams took a distributed rather than holistic approach to programme design
- 13. Principles in Patterns (PiP) Issues and bottlenecks Completing forms creates a teachable moment
- 14. Different approaches to the same problems •T-SPARC: change the processes •PiP: work within the processes
- 15. T-SPARC Story •Why changethe process? –The benefits of ‘real’ approval panels were perceived as being few and far between –New appetites for curriculum design as an activity –New emphasis on stakeholder engagement meant changes needed to happen to fully exploit the potential of rejuvenated values
- 16. T-SPARC Technology Supported Process for Agile and Responsive Curricula Our emergent solution to the issues uncovered.
- 17. Findings of the Multimedia review Much of the work related to curriculum design is in the service of the production of definitive documentation. This documentation is primarily written for an approval panel audience and programme teams feel that much of their investment in producing such documentation has limited value outside of the specific context of programme approval.
- 18. Findings of the Review Programme teams report that this focus on the products of curriculum design rather than the process of curriculum design distracts activity away from rich team discourse and innovative solutions to curriculum design challenges. In summary, our approval practices are perceivedto tend to stifle innovation and require a documentary overhead that is seen by staff as being disproportionate to its value.
- 19. The T-SPARC expectation •Programme teams are ‘wide’ and include all stakeholders •Stakeholder engagement is non-tokenistic – informed by our model ( on next slide) •Technology assists programme teams in their engagement activity AND provides a way to ‘evidence’ this engagement
- 21. Bits of kit •Flip Cameras •MP3 recorders •Voxur Units •Borrow them / Use them
- 22. How do people react? •We’ve found that some (but not many) students don’t like being videoed –They are young and female •Other stakeholders use their opportunity for having a ‘persistent’ voice to get more involved
- 23. Our (original) intentions Some have changed…!
- 24. 1. Informing programme design activity through the enhanced provision of pertinent information •Course specific statistical information – retention, progression •Market analysis information •Curriculum planning tools
- 25. 2. Redesign of the ICT infrastructure which underpins the workflow of the curriculum design and programme approval processes •Definitive documentation –via SharePoint andInfoPath documents •‘Evidence’ of Process –via Mahara and/or Moodle •Anticipation that evidence of process will include multimedia artefacts
- 26. 3. Electronic support for course team dialogue during their programme design activity •Holistic design approaches vs.distributed design processes •Time and space for discussion •To (part) address limited engagement of other stakeholders in curriculum design
- 27. 4. Electronic representation of programmes and underpinning evidence at (and leading up to) the point of approval •The most important facet of the project •One of the most influential factors to impact on the ‘lived experience’ of curriculum design •Very closely linked to review and approval mechanisms
- 28. How can technology help?
- 29. Mahara •BCU’se-portfolio system of choice •Can be used as a virtual ‘scrapbook’ •Stick any type of media in there •Programme teams can record curriculum design / stakeholder engagement meetings – any way they like. Putting the ‘evidence’ up there for later reference.
- 30. Mahara •BCU’s e-portfolio system of choice •Can be used as a virtual ‘scrapbook’ •Stick any type of media in there •Start recording you curriculum design / stakeholder engagement meetings –any way you like. Put the ‘evidence’ up there for later reference.
- 31. Moodle •Have a pre-populated space with suggestions and design support materials for programmeteams to discuss as a team. •Use the forums to create a form of time and space to have team discussions or to involve a wider ranger of stakeholders. •Make more use of external experts
- 33. SharePoint •Does much, much more than we thought! •We’ve bespokedSharePoint 2010 a bit
- 34. The new approval process: •No panel events •Formative focus •Rich in discussion •Automatic generation of documentation
- 36. Web 2.0 tools •Google Docs; Twitter; Word Press; YouTube •Anything else programmeteams like •Open up the opportunities for richer engagement with stakeholders
- 37. I took the first pilot programmethrough this approval process over the summer •An online approval system ‘robs’ you of your ability to put a verbal ‘spin’ on things –much more evidence-based. •The fact that evidence of a design processis required means that good design takes place •The formative nature of ‘longitudinal’ approval means that suggestions from ‘panel’ members can be incorporated into the design stage.
- 38. Principles in Patterns (PiP) Why live with the process? •Institutional factors •Problem conceptualisation and perception •“Fix what can be fixed” and “Low hanging fruit” •What is this process we are living with anyway?
- 39. Principles in Patterns (PiP) Enhancing with technology
- 40. But were compromises required? PiPcompromises T-SPARC compromises
- 41. Principles in Patterns (PiP) Compromises •Balancing scope and impact •Subversive technology, or Can processes remain the same when enhanced with technology? •Processes are organic and developing all the time
- 42. Compromises •No system is perfect –need to live with the foibles of the technology long enough to iron them out. •The process IS different –people need to adjust their mind set to new ways of working. •We are simultaneously piloting two things –a new approval process and new ICT infrastructure –this introduces some tensions around ownership
- 43. Similarities and Differences •How the T-SPARC and PiPapproaches might diverge •How the T-SPARC and PiPapproaches might converge •Lessons learned or “Would we do it the same way again?”
- 44. Discussion •When would the different approaches be most appropriate in cross-institutional projects? •Are these really different approaches, or different ways of presenting technology enabled solutions? •Opportunity to continue discussion online
- 45. Finding out more about T-SPARC http://blogs.test.bcu.ac.uk/tsparc/ Oliver will drop a live link into the chat window
- 46. Principles in Patterns (PiP) Finding out more about PiP http://www.principlesinpatterns.ac.uk/