System level innovation
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The document discusses system level innovation at the University System of Georgia. It describes starting as the new Vice Chancellor and Chief Information Officer, with challenges that included low morale, siloed agencies, and audit findings. Early steps focused on reorganizing, addressing salary issues, and improving customer relationships. Goals were established to be a nationally recognized leader in higher education IT. Innovations included a new learning management system, upgrades at the system office, and developing a private cloud.
System level innovation
- 1. System Level Innovation Dr. Curtis A. Carver Jr. Vice Chancellor and Chief Information Officer University System of Georgia GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
- 2. Background • Central IT organization responsible for state educational network, virtual library system, and many centralized IT services for 35 public colleges and institutions (UGA, Georgia Tech, Georgia State, Georgia Health Sciences, etc.) • Budget of $75 million, 200 employees, two principal offices 60 miles apart. GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
- 3. Starting Point CIO • Two CIOs ago politically connected CBO and effective but limited long term CAO relationships • Previous CIO transititioned • Strategic plan from April 1, 2004 • Office of Information and Instructional Technology (OIIT) or more commonly known as Office of the Intervention of Technology GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
- 4. Starting Point • No IT policy and limited security policy • System office not a customer • No pay raises in 5 years and worst economic downturn in decades • Serious salary inequities • Really low morale & very risk averse organization • Other divisions hidden in my budget GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
- 5. Starting Point • Audit findings from 2004. • Shared Services Center started with explicit instructions that every IT company in the world, except OIIT, could bid. • Adversarial relationship with state CIO and state procurement office. • All state educational agencies working in silos. GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
- 6. Early Wins • Visit all your customers • New strategic plan from customers • Reorganization • Realignment and reduction in force • Administrative Committee on Information Technology -> CIO Advisory Council • Rename organization to focus on customer service GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
- 7. Vision Statement To be a nationally recognized leader in providing secure higher-education information technology infrastructure, learning support, knowledge management, and services such that if our customers could choose any educational IT provider, they would choose us. Mission Statement Anticipate and respond effectively with innovative, robust, reliable, and secure technological and decision-support services and applications to the University System of Georgia and its constituent institutions so as to educate and inspire students, empower USG educators and administrators, and advance the state of education in Georgia and the nation. GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
- 8. Early Wins • Reserved Parking • Tackle worst internal salary • ITS Leader Team inequities • Address morale • Praise and Progress • Perception, not fact, matters • Town hall meetings or death by routine • Lunch with CIO maintenance messages. • Drive functional performance • Dinner with CIO GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
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- 10. Mid Term Wins • ITS Reliability: 99.99% Functional • SharePoint • Unified Communications Transformational • Portfolio Management • Entrepreneurial Offerings • Interagency Offerings • Private Cloud Business Strategist • Shared Services Center Oversight GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
- 11. Innovation If you are not failing occasionally, you are not innovating. GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
- 12. Innovation – Three Case Studies • Learning Management System • System Office • Private Cloud GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
- 13. Deploying a New Learning Management System Opportunity to Innovate? – Create a business owner – Change the collaboration model – Change the financial model – Change the deployment model – Change campus control and agility Chancellor: Use the deployment of the learning management system as your model of how to do it right. GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
- 14. Innovation at the System Office Old New • Windows XP • Windows 7 • Number 1 threat to USG • Chat, SharePoint, VOIP • Decade old data system • Cognos, ODI, & participation • Proportional allocation of • Business cases and portfolio funds management • Explicitly excluded from SSC • Day-today oversight of SSC GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
- 15. Data System Example • “This is a crisis” • No Self Service • No engagement with senior leadership • No campus accountability • No unity of command • No written procedures • No customer engagement • Library of 1,000 reports • Hardware decade old • Migration nightmare GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
- 16. Campus Quotes from New System on Day 1 • "This is a positive move from the past , quickest implementation that has been done very well. Thanks that you incorporated all of us into this." • "These metadata reports are awesome...you should have done a BIG launch for the ODS with all campuses in it...you should consider presenting this in RACRA." • "These errors reports are so modern, so much easier to use and access. Much better than the current system we use." GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
- 17. Campus Quotes from New System on Day 1 • "I love the SharePoint website, it is very helpful method of communication." • "Data submission application is built very well, I am looking forward to using the error relief option.“ • “You really need to publicly celebrate this – this deserves a moment in the sun” • “I almost stood up and clapped when I saw what you have done with Cognos: this is amazing” GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
- 18. Campus Quotes from New System on Day 1 • “If this is what we are getting then all of this hard work has been worth it – you listened” • “This system runs two times faster than the previous one and is so well organized from a campus perspective that it changes everything” • “Thumbs up!” GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
- 19. Private Cloud Innovation • Interagency Offerings • Storage as a Service • Backup as a Service • Virtual Data Center as a Service • Project Management as a Service • Database Administrators as a Service GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
- 20. Innovation Cycle • Stabilize • Deliver early results • Build political cover • Transform collaboratively but hold firm on shattering glass ceilings and eliminate bad actors • Never claim credit but instead create a legacy of quiet successes • Start building the foundation for the next round of innovation GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
- 21. Musings • Long term relationships and partnerships are key. • Tenacity, patience and courage are key attributes of transformative leadership. • Innovation involves risk. If you cannot accept failure, you cannot innovate. GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
- 22. Questions, Comments, A Conversation Dr. Curtis A. Carver Jr. Vice Chancellor and Chief Information Officer University System of Georgia GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123