Project Leadership 10–11, 2009 | Washington, DC
                                                        September
                                                                                  Earn up to 14 PDUs




Effectively Lead Project Teams & Increase Work Productivity




You Will Learn to:
Identify Tools and Techniques to Help Your Project Teams   Effectively Manage Project Change
Be Successful                                              Understand how change impacts organizations both
Learn powerful communication techniques to increase        positively and negatively and learn to implement
team productivity and effectiveness                        change successfully

Perfect the Art of Decision Making                         Become a High-Performing Team Member
Understand the pros and cons of various                    Improve leadership and teamwork skills by implementing
decision-making methods and identify the six ways to       effective project management techniques
make a decision

                                                           www.PerformanceInstitute.org/Leadership
                                                                        www.PerformanceInstitute.org/Leadership 1
Project Leadership




Who
 Who                              Day One:
Should Attend:
Should Attend:                    Thursday, September 10, 2009
                                  8:30
•   Senior Project Managers       Conference Registration & Continental Breakfast
•   Senior Project Managers
•   Project Managers
                                  9:00
•   Project Managers
•   Program Managers              Learn the Importance of Project Leadership
•   Program Managers              • Find out why projects fail
•   PMO Managers
                                  • Discover the hidden costs of poor leadership
•• Project Team Leaders
    PMO Managers                  • Identify if you are a leader or manager and what the difference is

•• Project Team Leaders
    Project Portfolio
   Directors                      10:00
•   Project Portfolio Directors   Break & Refreshments

• Directors, Quality
• Assurance Personnel
   Directors
                                  10:15

•• Chief InformationPersonnel
   Quality Assurance              Understand the Role of the Project Leader
   Officers                       • Recognize what the project leader should do
•   Chief Information Officers     • Realize what the project leader should not do
•   Project Support Staff         • Discover what the project leader needs in order to do his/her job successfully
•   Project Support Staff
… and anyone with an
  interest in improving           11:15
  their leadership skills         Understand Group Dynamics
                                  • Learn what to expect so you’re not surprised
                                  • Understand the special problems of leading a project team
                                  • Find out how leadership style needs to adjust to differing circumstances


                                  12:00
                                  Lunch Break




                                                                                    www.PerformanceInstitute.org/Leadership 2
Project Leadership




Reasons                              Day One, Continued:
to Attend:                           Thursday, September 10, 2009

1. Gain critical leadership skills   1:00
   needed to increase the odds       Learn to Motivate Your Team
   for success
                                     • Identify the difference between internal or external human motivation

2. Utilize effective key decision-   • Understand motivation techniques that work
   making techniques to              • Deal with dysfunctional behavior
   effectively make the right
   choice                            2:00
                                     Break & Refreshments
3. Make use of various planning
   strategies to effectively
                                     2:15
   develop and manage
   collaborative relationships       Investigate Leader Competencies
   vital to project success          • Find out what makes an effective project leader
                                     • Learn to do what the superstars do
4. Apply negotiation skills to       • Realize what makes a good follower
   achieve efficient cost and
   schedule performance
                                     3:00

5. Anticipate potential problems     Understand the Various Leadership Styles
   and consequences involved         • Discover how to get maximum performance out of your project team
   with managing project             • Identify different styles and what works best for you
   change
                                     • Adapt your leadership style to fit the situation


                                     4:00
                                     Day One Adjourns




                                                                                     www.PerformanceInstitute.org/Leadership 3
Project Leadership




Who                          Day Two:
Should Attend:               Friday, September 11, 2009

 “Great
• Senior Project Managers
                             8:30
                             Continental Breakfast


•   presentation
     Project Managers
                             9:00

•   of leadership
     Program Managers        Organize and Negotiate for Maximum Effectiveness
                             • Discover how to organize your team by trying your organization plan, staffing plan, and
•    PMO Managers
    strategies and             work breakdown structure (WBS) together
•    Project Team Leaders    • Assess project’s human capital needs and negotiate staff assignments with
    issues. The                senior leadership
•    Project Portfolio       • Break down elements of complex negotiations into manageable components
    instructor is
     Directors
•   knowledgeable
     Directors, Quality      10:00
                             Break & Refreshments
     Assurance Personnel
•
    and has good
     Chief Information       10:15
     Officers
    experience      to       The Art of Decision Making: The Most Important Aspect
•    Project Support Staff   of Leadership
    draw on.”                • Identify the six ways to make a decision
… and anyone with an         • Understanding the pros and cons of various decision making methods
 John Burleson improving
   interest in               • Utilize the 7-step model for making decisions
 General leadership skills
   their Dynamics

                             11:00

                             Delegation: Learn How to Empower Your Team
                             • Keep things in balance, and diagnose out-of-balance situations
                             • Learn what to delegate and what not to delegate
                             • Deal with the feeling that you are losing control


                             12:00
                             Lunch Break




                                                                            www.PerformanceInstitute.org/Leadership 4
Project Leadership




Who                                  Day Two Continued:
Should Attend:                       Friday, September 11, 2009

 “This course
• Senior Project Managers
                                     1:00

                                     Determine the Effectiveness of Different Communications Techniques
•   provided excellent
     Project Managers                • Put together an effective communications program
                                     • Discover why matrix organizations are ripe for conflict
•   information
     Program Managers                • Lean how to avoid major problems

•    PMO Managers
    on project
                                     2:00
•    Project Team Leaders
    leadership.”                     Break & Refreshments

•    Project Portfolio
     Directors
    Sherita Mance,                   2:15
    National Aeronautics and Space   Manage Project Change and the Complexities That Come With It
•   Administration Quality
     Directors,
                                     • Learn to cope with change
     Assurance Personnel
                                     • Understand how change impacts organizations both positively and negatively
•    Chief Information               • Discover strategies to help you implement change successfully
     Officers
                                     3:00
•    Project Support Staff
                                     Manage Issues and Risk: Vital for Project Success
… and anyone with an                 • What exactly is the definition of an issue?
  interest in improving              • Learn why issues are different from disputes over requirements, risks, change requests,
  their leadership skills              considerations, etc. and why it is important to make a distinction
                                     • Identify ways to successfully keep track of everything that is going on


                                     4:00
                                     Training Adjourns




                                                                                     www.PerformanceInstitute.org/Leadership 5
Project Leadership




Sponsorship                                 In-House Training
Opportunities:                              One of the more popular vehicles for accessing the Institute’s educational offerings
                                            is the delivery of on-site trainings and management facilitations. Bringing a
                                            training or facilitation in-house gives you the opportunity to customize a program
                                            that addresses your exact challenges and provides a more personal learning
                                            experience, while virtually eliminating travel expenses. Whether you require training
                                            for your department of for an organization-wide initiative, the advanced learning
As a conference and training provider,
                                            methods employed by The Performance Institute (PI) will create an intimate training
The Performance Institute is an expert in   atmosphere that maximizes knowledge transfer to enhance the talent within your
bringing together leaders to share and      organization.
discuss best practices and innovations.
We connect decision-makers with
                                            CUSTOMIZATION
respected solution providers.
                                            We realize that not all obstacles can be overcome by applying an “off-the-
                                            shelf solution”. While many training providers will offer you some variation of
The Institute offers four different
                                            their standard training, PI’s subject matter experts will work with you and your
pre-designed sponsorship packages:          team to examine your programs and determine your exact areas of need. The
                                            identification of real life examples will create a learning atmosphere that resonates
• Event Co-Sponsor                          with participants and provides immediate return on your training investment.
• Session Sponsor                           Using interactive exercises that employ actual projects or scenarios from your
• Luncheon Sponsor                          organization, instructors can address specific challenges and align the curriculum of
                                            each session to your objectives. While the majority of on-site trainings are focused
• Exhibit Booth Sponsor                     on smaller groups, PI also has the ability to accommodate organizational-wide
                                            training initiatives. Utilizing multiple instructors, PI has the capacity to deliver courses
For more information on sponsorships        to groups of up to 300 participants per day.
or to get started, contact Jessica
Ward at 703-894-0481 x 215 or               AREAS OF EXPERTISE
Ward@PerformanceWeb.org                     On-site delivery of single courses, certification programs and entire packages of
                                            specialized courses are available in the following areas:
                                            •    Strategic Planning                        •     Performance-Based Contracting
                                            •    Performance Measurement                   •     Performance Reporting
                                            •    Project Management                        •     Program Evaluation
                                            •    Lean Six Sigma                            •     Administrative Management
                                            •    Workforce Management                      •     Leadership and Change
                                            •    Performance-Based Budgeting

                                            For more information about in-house training options available to you,
                                            please contact Jennifer Mueller at 202-739-9707 or email her at
                                            Mueller@PerformanceInstitute.org.




                                                                                           www.PerformanceInstitute.org/Leadership 6
Project Leadership




    Logistics & Registration                                                                                                       REGISTRATION
    Venue
                                                                                                                                   1. ONLINE at www.PerformanceInstitute.org/Leadership

    Project Leadership will be hosted at The Performance Institute’s training center                                               2. VIA FAX to 866-234-0680
    in Arlington, VA, just one block east of the Courthouse stop on the Orange Line                                                3. VIA PHONE to 877-992-9521
    of the D.C. Metro. A public parking garage is located inside of the building
    for $10/day. Continental breakfast and refreshments will be provided for                                                       4. VIA MAIL to The Performance Institute Corporate Headquarters
    delegates on each day.                                                                                                                805 15th Street, NW, 3rd Floor
                                                                                                                                          Washington, DC 20005
               The Performance Institute Training Center
               1515 North Courthouse Rd., Suite 600                                                                                    Yes! Register me for Project Leadership
               Arlington, VA 22201
               703-894-0481                                                                                                            Please call me. I am interested in a special group discount for my team


    A limited number of rooms have been reserved at the Arlington Rosslyn                                                          Delegate Information
    Courtyard by Marriott at the prevailing rate of $233.00 until August 10,
    2009. Please call the hotel directly and reference code “Project Leadership”
    when making reservations to get the discounted rate. The hotel is conveniently
                                                                                                                                   Name                                                       Title
    located three blocks from the Rosslyn Metro station. Please ask the hotel about
    a complimentary shuttle that is also available for your convenience.

               Arlington Rosslyn Courtyard by Marriott                                                                             Office                                                      Organization
               1533 Clarendon Blvd.
               Arlington, VA 22209
               Phone: 703-528-2222 / 1-800-321-2211                                                                                Address
               www.courtyardarlingtonrosslyn.com
    Hotel and travel costs are not included in conference tuition.
                                                                                                                                   City                                                       State                           Zip

    Tuition
    The tuition rate for the two-day Project Leadership Training is: $999.                                                         Telephone                                                  Fax
    For more information on group discounts for Project Leadership
    please contact Melvin Hall at 202-739-9630 or email him at
    Melvin.Hall@PerformanceInstitute.org.
                                                                                                                                   Email


                                                                                                                                   Payment Information
    PDUs                                                                                                                               Training Form/Purchase Order                              Check (accepted by mail only)
                                        PDUs: Earn up to 14 PDUs: 7 for each day of training                                           Credit Card
                                        The Performance Institute has been reviewed and approved as a provider of
®                                       project management training by the Project Management Institute.
    As a PMI Registered Education Provider (R.E.P), The Performance Institute has agreed to abide by PMI                           Credit Card Number                                         Billing Zip                     Exp. Date
    established quality assurance criteria. “PMI” and the PMI logo are service and trademarks registered in
    the United States and other nations; “PMP” is a certification mark registered in the United States and other
    nations; “PMBOK” and “CAPM” are trademarks registered in the United States and other nations by the
    Project Management Institute, Inc., which is not affiliated with The Performance Institute.
                                                                                                                                   Name on Card                                                               3-Digit Verification #
    Earning PMI Credits: The Performance Institute is a Registered Education Provider of The Project
    Management Institute. All of our project management trainings, conferences and webinars offer credits to
    help you take the PMP Exam or stay accredited with PMI.                                                                        Please make checks payable to: The Performance Institute
                                                                                                                                                                                                                    Priority Code: T331-WEB

    Cancellation Policy                                                                                                      experience and wish to request a credit or refund,          no responsibility for covering airfare, hotel or other costs
                                                                 Payment must be secured prior to the conference. If
                                                                                                                             please submit it in writing no later than 10 business       incurred by registrants, including delegates, sponsors
    For live events: The Performance Institute will provide a    payment is not received by the conference start date,
                                                                                                                             days after the end of the training to:                      and guests.
    full refund less $399 administration fee for cancellations   a method of payment must be presented at the time of
                                                                                                                             PI Corporate Headquarters: Quality Assurance
    four weeks before the event. If cancellation occurs          registration in order to guarantee your participation at
                                                                                                                             805 15th Street, NW, 3rd Floor                              Discounts
    within two weeks prior to conference start date, no          the event.
                                                                                                                             Washington, DC 20005
    refund will be issued. Registrants who fail to attend                                                                                                                                • All ‘Early Bird’ Discounts must require payment at time
    and do not cancel prior to the event will be charged the     Quality Assurance                                           Note: As speakers are confirmed six months before            of registration and before the cut-off date in order to
    entire registration fee.                                     The Performance Institute strives to provide you with the   the event, some speaker changes or topic changes            receive any discount. • Any discounts offered whether
    All the cancellation requests need to be made via            most productive and effective educational experience        may occur in the program. The Performance Institute         by The Performance Institute (including team discounts)
    Cvent or email. Your confirmation email contains              possible. If after completing the course you feel there     is not responsible for speaker changes, but will work       must also require payment at the time of registration.
    links to modify or cancel registrations. Please note         is some way we can improve, please write your               to ensure a comparable speaker is located to partici-       • All discount offers cannot be combined with any other
    that the cancellation is not final until you receive a        comments on the evaluation form provided upon your          pate in the program.                                        offer. • Discounts cannot be applied retroactively
    written confirmation.                                         arrival. Should you feel dissatisfied with your learning     If for any reason The Performance Institute decides to
                                                                                                                             cancel this conference, The Performance Institute accepts
                                                                                                                                                                          www.PerformanceInstitute.org/Leadership 7
About
The Performance Institute
Called “the leading think tank in performance measurement for government” on
OMB’s ExpectMore.gov, The Performance Institute has been a leader in Performance
Management training and policy since the 2000 administration transition. As
part of the Government Performance Coalition, a group of good government
organizations, the Institute worked in 2000 to deliver recommendations to the then
new administration on what would become the President’s Management Agenda.


In 2009, the Institute is leading Innovations in Government: From Transition
to Transformation, or InnoGOV.org, a collection of forums, research and
recommendations to bring insight and transformation to the federal government. The
goal of InnoGOV.org is to centralize the importance of performance, accountability
and transparency in government and to disseminate the leading best practices to
government managers.


The Performance Institute has published several research reports regarding
performance management initiatives and trains over 10,000 government managers
per year on performance-based topics. Dedicated to improving citizen services and
taxpayer transparency, the Institute uses a best-practices foundation to deliver the
most effective and tested methodologies for improving performance




805 15th Street, NW
Washington, DC 20005

www.PerformanceInstitute.org

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T331 Web

  • 1. Project Leadership 10–11, 2009 | Washington, DC September Earn up to 14 PDUs Effectively Lead Project Teams & Increase Work Productivity You Will Learn to: Identify Tools and Techniques to Help Your Project Teams Effectively Manage Project Change Be Successful Understand how change impacts organizations both Learn powerful communication techniques to increase positively and negatively and learn to implement team productivity and effectiveness change successfully Perfect the Art of Decision Making Become a High-Performing Team Member Understand the pros and cons of various Improve leadership and teamwork skills by implementing decision-making methods and identify the six ways to effective project management techniques make a decision www.PerformanceInstitute.org/Leadership www.PerformanceInstitute.org/Leadership 1
  • 2. Project Leadership Who Who Day One: Should Attend: Should Attend: Thursday, September 10, 2009 8:30 • Senior Project Managers Conference Registration & Continental Breakfast • Senior Project Managers • Project Managers 9:00 • Project Managers • Program Managers Learn the Importance of Project Leadership • Program Managers • Find out why projects fail • PMO Managers • Discover the hidden costs of poor leadership •• Project Team Leaders PMO Managers • Identify if you are a leader or manager and what the difference is •• Project Team Leaders Project Portfolio Directors 10:00 • Project Portfolio Directors Break & Refreshments • Directors, Quality • Assurance Personnel Directors 10:15 •• Chief InformationPersonnel Quality Assurance Understand the Role of the Project Leader Officers • Recognize what the project leader should do • Chief Information Officers • Realize what the project leader should not do • Project Support Staff • Discover what the project leader needs in order to do his/her job successfully • Project Support Staff … and anyone with an interest in improving 11:15 their leadership skills Understand Group Dynamics • Learn what to expect so you’re not surprised • Understand the special problems of leading a project team • Find out how leadership style needs to adjust to differing circumstances 12:00 Lunch Break www.PerformanceInstitute.org/Leadership 2
  • 3. Project Leadership Reasons Day One, Continued: to Attend: Thursday, September 10, 2009 1. Gain critical leadership skills 1:00 needed to increase the odds Learn to Motivate Your Team for success • Identify the difference between internal or external human motivation 2. Utilize effective key decision- • Understand motivation techniques that work making techniques to • Deal with dysfunctional behavior effectively make the right choice 2:00 Break & Refreshments 3. Make use of various planning strategies to effectively 2:15 develop and manage collaborative relationships Investigate Leader Competencies vital to project success • Find out what makes an effective project leader • Learn to do what the superstars do 4. Apply negotiation skills to • Realize what makes a good follower achieve efficient cost and schedule performance 3:00 5. Anticipate potential problems Understand the Various Leadership Styles and consequences involved • Discover how to get maximum performance out of your project team with managing project • Identify different styles and what works best for you change • Adapt your leadership style to fit the situation 4:00 Day One Adjourns www.PerformanceInstitute.org/Leadership 3
  • 4. Project Leadership Who Day Two: Should Attend: Friday, September 11, 2009 “Great • Senior Project Managers 8:30 Continental Breakfast • presentation Project Managers 9:00 • of leadership Program Managers Organize and Negotiate for Maximum Effectiveness • Discover how to organize your team by trying your organization plan, staffing plan, and • PMO Managers strategies and work breakdown structure (WBS) together • Project Team Leaders • Assess project’s human capital needs and negotiate staff assignments with issues. The senior leadership • Project Portfolio • Break down elements of complex negotiations into manageable components instructor is Directors • knowledgeable Directors, Quality 10:00 Break & Refreshments Assurance Personnel • and has good Chief Information 10:15 Officers experience to The Art of Decision Making: The Most Important Aspect • Project Support Staff of Leadership draw on.” • Identify the six ways to make a decision … and anyone with an • Understanding the pros and cons of various decision making methods John Burleson improving interest in • Utilize the 7-step model for making decisions General leadership skills their Dynamics 11:00 Delegation: Learn How to Empower Your Team • Keep things in balance, and diagnose out-of-balance situations • Learn what to delegate and what not to delegate • Deal with the feeling that you are losing control 12:00 Lunch Break www.PerformanceInstitute.org/Leadership 4
  • 5. Project Leadership Who Day Two Continued: Should Attend: Friday, September 11, 2009 “This course • Senior Project Managers 1:00 Determine the Effectiveness of Different Communications Techniques • provided excellent Project Managers • Put together an effective communications program • Discover why matrix organizations are ripe for conflict • information Program Managers • Lean how to avoid major problems • PMO Managers on project 2:00 • Project Team Leaders leadership.” Break & Refreshments • Project Portfolio Directors Sherita Mance, 2:15 National Aeronautics and Space Manage Project Change and the Complexities That Come With It • Administration Quality Directors, • Learn to cope with change Assurance Personnel • Understand how change impacts organizations both positively and negatively • Chief Information • Discover strategies to help you implement change successfully Officers 3:00 • Project Support Staff Manage Issues and Risk: Vital for Project Success … and anyone with an • What exactly is the definition of an issue? interest in improving • Learn why issues are different from disputes over requirements, risks, change requests, their leadership skills considerations, etc. and why it is important to make a distinction • Identify ways to successfully keep track of everything that is going on 4:00 Training Adjourns www.PerformanceInstitute.org/Leadership 5
  • 6. Project Leadership Sponsorship In-House Training Opportunities: One of the more popular vehicles for accessing the Institute’s educational offerings is the delivery of on-site trainings and management facilitations. Bringing a training or facilitation in-house gives you the opportunity to customize a program that addresses your exact challenges and provides a more personal learning experience, while virtually eliminating travel expenses. Whether you require training for your department of for an organization-wide initiative, the advanced learning As a conference and training provider, methods employed by The Performance Institute (PI) will create an intimate training The Performance Institute is an expert in atmosphere that maximizes knowledge transfer to enhance the talent within your bringing together leaders to share and organization. discuss best practices and innovations. We connect decision-makers with CUSTOMIZATION respected solution providers. We realize that not all obstacles can be overcome by applying an “off-the- shelf solution”. While many training providers will offer you some variation of The Institute offers four different their standard training, PI’s subject matter experts will work with you and your pre-designed sponsorship packages: team to examine your programs and determine your exact areas of need. The identification of real life examples will create a learning atmosphere that resonates • Event Co-Sponsor with participants and provides immediate return on your training investment. • Session Sponsor Using interactive exercises that employ actual projects or scenarios from your • Luncheon Sponsor organization, instructors can address specific challenges and align the curriculum of each session to your objectives. While the majority of on-site trainings are focused • Exhibit Booth Sponsor on smaller groups, PI also has the ability to accommodate organizational-wide training initiatives. Utilizing multiple instructors, PI has the capacity to deliver courses For more information on sponsorships to groups of up to 300 participants per day. or to get started, contact Jessica Ward at 703-894-0481 x 215 or AREAS OF EXPERTISE Ward@PerformanceWeb.org On-site delivery of single courses, certification programs and entire packages of specialized courses are available in the following areas: • Strategic Planning • Performance-Based Contracting • Performance Measurement • Performance Reporting • Project Management • Program Evaluation • Lean Six Sigma • Administrative Management • Workforce Management • Leadership and Change • Performance-Based Budgeting For more information about in-house training options available to you, please contact Jennifer Mueller at 202-739-9707 or email her at Mueller@PerformanceInstitute.org. www.PerformanceInstitute.org/Leadership 6
  • 7. Project Leadership Logistics & Registration REGISTRATION Venue 1. ONLINE at www.PerformanceInstitute.org/Leadership Project Leadership will be hosted at The Performance Institute’s training center 2. VIA FAX to 866-234-0680 in Arlington, VA, just one block east of the Courthouse stop on the Orange Line 3. VIA PHONE to 877-992-9521 of the D.C. Metro. A public parking garage is located inside of the building for $10/day. Continental breakfast and refreshments will be provided for 4. VIA MAIL to The Performance Institute Corporate Headquarters delegates on each day. 805 15th Street, NW, 3rd Floor Washington, DC 20005 The Performance Institute Training Center 1515 North Courthouse Rd., Suite 600 Yes! Register me for Project Leadership Arlington, VA 22201 703-894-0481 Please call me. I am interested in a special group discount for my team A limited number of rooms have been reserved at the Arlington Rosslyn Delegate Information Courtyard by Marriott at the prevailing rate of $233.00 until August 10, 2009. Please call the hotel directly and reference code “Project Leadership” when making reservations to get the discounted rate. The hotel is conveniently Name Title located three blocks from the Rosslyn Metro station. Please ask the hotel about a complimentary shuttle that is also available for your convenience. Arlington Rosslyn Courtyard by Marriott Office Organization 1533 Clarendon Blvd. Arlington, VA 22209 Phone: 703-528-2222 / 1-800-321-2211 Address www.courtyardarlingtonrosslyn.com Hotel and travel costs are not included in conference tuition. City State Zip Tuition The tuition rate for the two-day Project Leadership Training is: $999. Telephone Fax For more information on group discounts for Project Leadership please contact Melvin Hall at 202-739-9630 or email him at Melvin.Hall@PerformanceInstitute.org. Email Payment Information PDUs Training Form/Purchase Order Check (accepted by mail only) PDUs: Earn up to 14 PDUs: 7 for each day of training Credit Card The Performance Institute has been reviewed and approved as a provider of ® project management training by the Project Management Institute. As a PMI Registered Education Provider (R.E.P), The Performance Institute has agreed to abide by PMI Credit Card Number Billing Zip Exp. Date established quality assurance criteria. “PMI” and the PMI logo are service and trademarks registered in the United States and other nations; “PMP” is a certification mark registered in the United States and other nations; “PMBOK” and “CAPM” are trademarks registered in the United States and other nations by the Project Management Institute, Inc., which is not affiliated with The Performance Institute. Name on Card 3-Digit Verification # Earning PMI Credits: The Performance Institute is a Registered Education Provider of The Project Management Institute. All of our project management trainings, conferences and webinars offer credits to help you take the PMP Exam or stay accredited with PMI. Please make checks payable to: The Performance Institute Priority Code: T331-WEB Cancellation Policy experience and wish to request a credit or refund, no responsibility for covering airfare, hotel or other costs Payment must be secured prior to the conference. If please submit it in writing no later than 10 business incurred by registrants, including delegates, sponsors For live events: The Performance Institute will provide a payment is not received by the conference start date, days after the end of the training to: and guests. full refund less $399 administration fee for cancellations a method of payment must be presented at the time of PI Corporate Headquarters: Quality Assurance four weeks before the event. If cancellation occurs registration in order to guarantee your participation at 805 15th Street, NW, 3rd Floor Discounts within two weeks prior to conference start date, no the event. Washington, DC 20005 refund will be issued. Registrants who fail to attend • All ‘Early Bird’ Discounts must require payment at time and do not cancel prior to the event will be charged the Quality Assurance Note: As speakers are confirmed six months before of registration and before the cut-off date in order to entire registration fee. The Performance Institute strives to provide you with the the event, some speaker changes or topic changes receive any discount. • Any discounts offered whether All the cancellation requests need to be made via most productive and effective educational experience may occur in the program. The Performance Institute by The Performance Institute (including team discounts) Cvent or email. Your confirmation email contains possible. If after completing the course you feel there is not responsible for speaker changes, but will work must also require payment at the time of registration. links to modify or cancel registrations. Please note is some way we can improve, please write your to ensure a comparable speaker is located to partici- • All discount offers cannot be combined with any other that the cancellation is not final until you receive a comments on the evaluation form provided upon your pate in the program. offer. • Discounts cannot be applied retroactively written confirmation. arrival. Should you feel dissatisfied with your learning If for any reason The Performance Institute decides to cancel this conference, The Performance Institute accepts www.PerformanceInstitute.org/Leadership 7
  • 8. About The Performance Institute Called “the leading think tank in performance measurement for government” on OMB’s ExpectMore.gov, The Performance Institute has been a leader in Performance Management training and policy since the 2000 administration transition. As part of the Government Performance Coalition, a group of good government organizations, the Institute worked in 2000 to deliver recommendations to the then new administration on what would become the President’s Management Agenda. In 2009, the Institute is leading Innovations in Government: From Transition to Transformation, or InnoGOV.org, a collection of forums, research and recommendations to bring insight and transformation to the federal government. The goal of InnoGOV.org is to centralize the importance of performance, accountability and transparency in government and to disseminate the leading best practices to government managers. The Performance Institute has published several research reports regarding performance management initiatives and trains over 10,000 government managers per year on performance-based topics. Dedicated to improving citizen services and taxpayer transparency, the Institute uses a best-practices foundation to deliver the most effective and tested methodologies for improving performance 805 15th Street, NW Washington, DC 20005 www.PerformanceInstitute.org