Taking Charge (2nd ed.), Chapter 9.1
- 1. Communicating Section 9.1: Everyday Personal Communication Taking Charge: Chapter 9 © 2010 TSTC Publishing
- 2. Communication We use communication skills every day Communication is crucial Everyone benefits from improving communication skills © 2010 TSTC Publishing
- 3. Talk the Talk Have an appropriate expression Moderate your speaking speed Use pauses Eliminate fillers © 2010 TSTC Publishing
- 4. Talk the Talk (cont.) Speak loudly enough to be heard, but don’t be overbearing Smile while you’re speaking on the phone Watch your diction Control your breathing © 2010 TSTC Publishing
- 5. Listen and Learn Passive listening skills S.O.L.E.R. Sit squarely facing other person Open posture toward the speaker Lean forward Eye contact Relax © 2010 TSTC Publishing
- 6. Listen and Learn (cont.) Active listening skills Concentrate and message and resist distractions Keep an open mind to others’ ideas Don’t tune out if you disagree Restate their key ideas © 2010 TSTC Publishing
- 7. Avoid Conflict with “I” Messages Conflict is inevitable in any relationship “ I” Messages “ I feel angry when you … ” Avoid generic accusations such as: Always Never © 2010 TSTC Publishing
- 8. Final Thoughts Communication is irreversible You cannot undo spoken words Words can hurt a relationship beyond repair © 2010 TSTC Publishing
- 9. Further Reflection Discuss a situation in which you have needed strong communication skills. What is your best/weakest communication skill? Why? Have a conversation and notice the number of times you use words such as “uh,” “um” or “like.” © 2010 TSTC Publishing
- 10. Additional Resources The Communication Process http://web.cba.neu.edu/~ewertheim/interper/commun.htm Listening Skills http://www.coping.org/dialogue/listen.htm Communication Tips www.sideroad.com © 2010 TSTC Publishing