Team building
- 2. What is a team building? Here are some terms that are often used to describe 'a team'. Which ones do you think define what a team is? A group of people Synergy Having one aim Whole > Sum Co-operation Flexibility Working together Reporting to one Serving one boss customer
- 3. The team member Team relationships Team problem solving Team leadership Organizational environment
- 4. Sales people Undertake selling to clients Sales Manager Ensures the Sales People are equipped to sell properly Marketing Manager Designs a product is attractive to potential buyers Accountants Control the costs of the product to keep it competitively priced Maximise the return on the client's Investment Analysts investment, making the product more attractive to buy Process the applications quickly so that Administrators the client does not lose patience and move to a competitor company Personnel Recruit high performing sales people, and provide training to maximise sales Provide marketing literature that looks Stationery suppliers professional and makes the product seem attractive Keep sales offices looking attractive, so Cleaning staff that clients and prospects feel comfortable visiting the branches
- 5. Individuals Small Teams Team Islands Large Teams
- 6. Type of team Scale What is changed building Who is involved in the Individual 1 person project, and their individual skills/perceptions Orientation around the team Small Team 2-12 people goal, and bonding (relationships between people) Orientation towards higher Team Islands 2 or more teams goals, and bridging (relationships between teams) Commitment to the corporate Organisation 15+ people mission, and the culture of the organisation
- 7. Increased flexibility in skills and abilities. More productive than work groups with individual mindset. More beneficial in times of organizational change. Encourage both individual and team development and improvement. Focuses on group goals to accomplish more beneficial tasks.
- 8. A team leader is usually goal-oriented to keep the team on track. Promotion of safe environment. A leader must build confidence amongst members by building and maintaining trust and offering the members responsibilities A leader should be technically competent in matters relating to team tasks and goals. It is important for a team leader to set a manageable list of priorities for the team to keep members focused. Finally, leaders should offer clear performance.
- 9. Consider each employee's ideas as valuable Be aware of employees' unspoken feelings Act as a harmonizing influence Be clear when communicating Encourage trust and cooperation among employees on your team Encourage team members to share information Delegate problem-solving tasks to the team Facilitate communication Establish team values and goals; evaluate team performance Assurance of clear idea for goal accomplishment. Set ground rules for the team.
- 10. Decreased productivity. Conflicts or hostility among staff members. Absence of co-operation in group. Decisions misunderstood or not carried through properly. Apathy and lack of involvement. Lack of initiative for solving complex problems. Complaints of discrimination or favoritism. Ineffective communication. Negative reactions to the manager. Complaints about quality of service.