Team Building Concept in Total Quality Management
- 1. Unit: 2 Lecture: 9 Dr. Jayanta Kr. Mahato Associate Professor Mechanical Engineering Dept. Shobhit University, Meerut Team Building Concept
- 2. What is a Team Any group of people organized to work together or independently in order to cooperatively meet the needs of their customers by accomplishing a purpose or goal. Together Everyone Accomplishes More
- 3. Need for a Team Why do companies use teams? Satisfies the human social need to belong Two heads are better than one The whole can be greater than the sum of its parts Team members build trust and want to help each other Promotes better communication Multiplies the potential of individual members
- 4. Importance of Team Building The main objective of team building exercises is to understand and improve team dynamics, increase communication and flexibility amongst the different members. It is important for the success of any business or organization. Team building helps to develop a bond among individuals, helps understand each other’s strengths & weaknesses, improve skills like leadership, time management, decision making etc. Team building is thus the process of making a team.
- 5. Forming a Team Makeup: Should be composed of people who are most likely going to be able to satisfy the team’s mission effectively. Commitment to the team and its purpose. Diversity of skills and personalities. Characteristics of Good Team Members Honesty/integrity Selflessness Dependability Enthusiasm Responsibility Cooperativeness Initiative Patience Resourcefulness Punctuality Tolerance/sensitivity Perseverance What are some traits/ personalities that can contribute to the success of a team?
- 6. Forming a Team (contd…) Roles and Responsibilities: Team Leader Team Recorder Team Quality Advisor Team Member Team Leader Official contact between the team and the rest of the organization Official record keeper Serve as a team member Implement team recommendation Will be the “coach” for the rest of the team
- 7. Forming a Team (contd…) Coaching: Team leaders should facilitate team development and continuous improvement Make team development and team building constant activities Mentor team members Promote mutual respect between themselves and team members Positively promote diversity within the team Employee empowerment Team Recorder Takes minutes during team meetings Assists the team leader with other types of correspondence that is generated by the team.
- 8. Forming a Team (contd…) Team Quality Advisor Focuses on team processes and how decisions are made. Assists the team leader in breaking down tasks into component parts and assigning those parts to other team members. Helps the team leader to prepare for meetings. Helps the team members learn to use the scientific approach. Helps team members convert their recommendations into presentations that can be made to upper management. Team Charter/ Agreement Team Mission Ground Rules Team Goals
- 9. Forming a Team (contd…) Mission Statement Broad, encompasses all activities, progress can be measured and SIMPLICITY Ex: The purpose of this team is to reduce the time between when an order is taken and when it is filled, while simultaneously improving the quality of products shipped. Ground Rules Agreed upon by the whole team Describes agreed upon actions and characteristics of team members Goals: reaching the mission Ad Hoc Teams Permanent Teams
- 10. Teamwork Cycle
- 12. Team Building Four-Step Approach: Assess Plan Execute Evaluate Team Building: Assess o Look for strengths and weaknesses in team members o For a team to be successful, the following characteristics are needed: A clear direction that is understood by all team members Understood and accepted accountability and measures
- 13. Team Building Team Building: Plans o Based on the results of a needs assessment o Activities should be based on the strengths and weaknesses of the needs assessment Team Building: Execution o Just-in-time: It is a management strategy that aligns raw-material orders from suppliers directly with production schedules. o Continuous improvement Team Building: Evaluation o Effectiveness can be measured based on how well weaknesses identified in the needs assessment were strengthened. o Re-administer the needs assessment o Could result in additional team building activities
- 14. Foundations for Team Based Rewards Basic Requirements: The behaviors that are expected must be communicated to all those affected so they know exactly what is meant by rewardable performance. Both team leaders and team members must be clear about what behaviors are expected, why they are necessary, and how they will be recognized and rewarded.
- 15. Advantages of Team Building Identify Strengths and Weaknesses: The strengths and weaknesses of each member can be identified. Direct Towards Vision and Mission: It makes the individuals understand the organization’s goals, objectives, mission and vision very clearly and motivates them to contribute towards it. Develops Communication and Collaboration: It makes individuals comfortable and familiar with one another. Collaboration develops trust and understanding among the team members. Establishes Roles and Responsibilities Initiates Creative Thinking and Problem Solving Builds Trust and Morale Introduces and Manages Change Better Productivity
- 16. Disadvantages of Team Building Develops Conflict: Sometimes, the team lacks coordination and understanding among its members. Unproductive or Freeride Team Members: Some of the team members do not contribute much to team performance. May Lead to Non-Cooperation: The team members sometimes lack cooperation and unity which leads to wastage of efforts and hinders the performance of the team as a whole. Difficult to Evaluate Individual Performance Involves Cost: Lot of time, cost and resources are consumed in ensuring coordination, balance, feedback, decision making and conflict management within the teams formed. Accountability and Credibility Issues: In case of failure, it becomes difficult to find out the reason.
- 18. Performance and Rewards Nonmonetary Rewards Different people respond to different incentives. Organization should survey employees before implementing nonmonetary incentives. Set up a system where the employee can select the award that appeals to them. Recognition o One of the strongest motivators is recognition. o There are many ways to ensure that employees are recognized for their accomplishments and their contributions. Above all, recognize and reward good performance !