Tech On Trend - Chatbots
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The document discusses the evolution and impact of chatbots, highlighting their transformation from early forms like Eliza to modern AI-driven assistants used in various industries. It emphasizes the growing importance of chat interfaces as the primary method of communication, driven by trends in messaging app usage and advancements in machine learning. Additionally, it outlines applications, advantages, and future trends in the chatbot ecosystem, indicating significant investment and the potential for chatbots to revolutionize customer service.
![CHATBOTS
In a nutshell
“The chat space is the last unpolluted space [on your phone]. It´s like a National Park of people´s online experience. Right
now, the way people use chat services, it´s really a good private space that you control.” - Sam Mandel, Developer of bot Poncho
A chatbot is an intelligent agent, powered by rules and/or artificial intelligence, designed to automatically respond to
user requests via conversational interfaces. These new software robots transform the way people interact with the
internet, enabling automation of numerous services, from food orders to customer support and research.
Rules-based chatbots
are as smart as they are
programmed to be, responding only
to specific pre-defined commands.
Machine learning-based chatbots
process and understand natural
language, getting smarter by
learning from conversations. They
interact in a more human way.
Chatbot Types The Chatbot Ecosystem
Native Agents
Deployment
Channels
Conversational
Interfaces
Sources: BI Intelligence, O´Reilly, CB Insights
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Tech On Trend - Chatbots
- 1. TECH ON TREND: CHATBOTS T R E N D S & A P P L I C A T I O N S
- 2. CHATBOTS In a nutshell “The chat space is the last unpolluted space [on your phone]. It´s like a National Park of people´s online experience. Right now, the way people use chat services, it´s really a good private space that you control.” - Sam Mandel, Developer of bot Poncho A chatbot is an intelligent agent, powered by rules and/or artificial intelligence, designed to automatically respond to user requests via conversational interfaces. These new software robots transform the way people interact with the internet, enabling automation of numerous services, from food orders to customer support and research. Rules-based chatbots are as smart as they are programmed to be, responding only to specific pre-defined commands. Machine learning-based chatbots process and understand natural language, getting smarter by learning from conversations. They interact in a more human way. Chatbot Types The Chatbot Ecosystem Native Agents Deployment Channels Conversational Interfaces Sources: BI Intelligence, O´Reilly, CB Insights 2
- 3. THE RISE OF CHATBOTS History & present 1966 ELIZA Mimicked human conversation by matching user prompts to pre- scripted responses. 1950 The Turing Test First theory that an intelligent machine could communicate like a human via text conversation. 1972 PARRY Advanced version of Eliza that could simulate a person with schizophrenia. 1988 JABBERWACKY One of the first attempts to simulate human chat and move to a voice-operated system.1995 A.L.I.C.E. The ‘Artificial Linguistic Internet Computer Entity’ bot. It was able to match rules to human input. 2001 SMARTERCHILD The first chatbot built for messaging platforms. 2006 IBM WATSON 2015 ALEXA, CORTANA 2010 SIRI 2012 GOOGLE NOW Chatbots have a long history, but what’s fostering their development now? 2016 BOTS FOR MESSENGERS “People are now spending more time in messaging apps than in social media and that is a huge turning point. Messaging apps are the platforms of the future and bots will be how their users access all sorts of services.” — Peter Rojas, Betaworks Expansion of messaging apps The app problem Advances in machine learning & AI Robust ecosystem Overload: only five apps are heavily used Decreasing usage of apps: 65.5% of people download zero apps per month Functionality and deployment improvements Easier and affordable chatbots deployment Deployment channels Messaging apps Third-party bots Native bots 2. 2014: 13 bn messages/ day 2016: 76 bn messages/ day 2.5 bn people have at least one messaging app 4.3. 1. Sources: Statista, Nielsen,ComScore Mobilens, Futurism, Pypestream 3
- 4. APPLICATION FIELDS Use cases within various sectors Personal Assistants Productivity tasks, Weather bots, Health & sport applications, Groceries & cooking, News & updates Marketing Visitor management, Site feedback, Lead qualification, Lead nurturing, Guidance, Negotiation, Analytics Productivity Personal assistants, Office management, Sales assistants, Meeting scheduling, HR personnel, Resume bots, Research & analytics, Tasks & file management Customer Support Virtual assistants, Ticketing bots, Live chat interactions, Social messages, Information on updates, Account management, Billing & invoices, Upselling & cross-selling Enterprise Applications Customer Applications Travel Flight assistants, Reservations & bookings, Taxi bots, Travel info & updates E-Commerce Ordering & shipping, Shopping assistants, Personal shoppers, Price alerts, Gift assistants Leisure & Entertainment Food orders & delivery, Restaurant finders, Movie reservations, News & weather forecasting, Photo & video editing, Event ticketing, Gaming Finance & Legal Stock bots, Legal assistants, Finance & account assistants, Insurance (filing a claim, support) 4
- 5. APPLICATION ADVANTAGES Do I need a chatbot? “Messaging is where we spend a ton of our time and expect to communicate. It’s ridiculous we still have to call most businesses.” — Josh Elman, Partner at Greylock New Customers Millennials see mobile messaging as their preferred method of communication and interaction Service Quality Higher Efficiency Improved Productivity Closer connections and better engagement with customers through personalized and immediate services Streamlining and automating internal and external operational processes within organizations Cost-saving technology that functions without time restrictions or bias, as well as being personalized 5
- 6. TRENDS & FUTURE What’s happening in the chatbot space? Investment in 2016 $227 Million 192 startups Investment Since 2010 $ 480 Million Investment in 2015 $99 Million 125 startups The most active investors: Betaworks Y Combinator Slack “Chat apps will come to be thought of as the new browsers; bots will be the new website. This is the beginning of a new Internet.” – Ted Livingston, Founder and CEO of KiK The arrival of complex business bots Next frontier of superior customer support The natural replacement for the majority of apps Bot-driven social media systems The rise of personal assistants The next step-change for search Future of Chatbots Sources: Traxn, CB Insights 6
- 7. BEST PRACTICES FROM VIENNA Players of the chatbot ecosystem @SophieStyleBot GoSepp A1 Smartphone @ZoomsquareBot hokify xeet yodel.io@venturetips Black Bart Growth @swell.bot @nelabot@RecordBird computercomputerhipstercatbot.com @memegenbot @piobot @teletext.bot@TheComicBot @whatchadochatbot goodbag.io ORF Wahlbot@AustrianAirlines @wienbot @dungeonsdice As an early adopter of innovative technologies, Pioneers developed its own chatbot. Piobot is an event assistant that allows you to: ✓ Check your event agenda ✓ Receive reminders about meetings ✓ Ask about location, speakers and startups ✓ Receive push notifications 7
- 8. A team of corporate innovation and startup specialists. 70+ collaboration projects on an international scale. A network of 13,000+ high- potential early-stage startups. Let US help YOU implement innovation through the potential of startups and their technology. Want to find out more about the benefits of chatbots? And discover the best chatbot startups? 8
- 9. Happy to help! Natalia Gricovkanics Consultant natalia.gricovkanics@pioneers.io www.pioneers.io/discover We’re happy to tell you more about chatbots and how your company might benefit from them. Feel free to contact us! 9
- 10. Technology needs visionaries to make it fly. Be Bold. Be a Pioneer. pioneers.io/discover @pioneers @pioneersfestival pioneers.io ADVISORY FOR STARTUP-DRIVEN INNOVATION