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World®
’16
End-To-End	Infrastructure	and	
App	Monitoring
Matt	McLaughlin,	Principal	Product	Manager
CA	Technologies
MFT169T
MAINFRAME	AND	WORKLOAD	AUTOMATION
2 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
©	2016	CA.	All	rights	reserved.	All	trademarks	referenced	herein	belong	to	their	respective	companies.
The	content	provided	in	this CA	World	2016	presentation	is	intended	for	informational	purposes	only	and	does	not	form	any	type	of	
warranty. The information	provided	by	a	CA	partner	and/or	CA	customer	has	not	been	reviewed	for	accuracy	by	CA.	
For	Informational	Purposes	Only	
Terms	of	this	Presentation
3 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
Abstract
See	how	level	one	operations	can	monitor	your	mainframe	as	part	of	your	overall	IT	
infrastructure	and	triage	application	performance	issues	without	always	needing	to	call	a	
mainframe	expert.	Discover	first-hand	how	organizations	are	using	CA	Application	Performance	
Management	(CA	APM)	and	CA	Unified	Infrastructure	Management	(CA	UIM)	dashboards	to	
improve	end-to-end	service	quality	of	applications	that	rely	on	the	mainframe,	while	also	
reducing	overall	IT	costs.
Matt	
McLaughlin
CA	Technologies
Principal	Product	
Manager
4 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
FRONT	END
End-to-End	Workflow,	End-to-End	Demands
Mainframe	SYSTEMS	OF	RECORD	Network	Activity	NETWORKUSER
End
User
Router Firewall Switch
Load
Balancer
Web
Server Portal
§ Today’s	Applications	are	complex,	spanning	distributed	and	
mainframe	components
§ Today’s	Consumers	are	impatient	and	fickle
OSA Applications
CICS
IMS
IDMS
Databases
NETWORKUSER
5 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
FRONT	END
CA	Cross-Enterprise	APM	Integration
End-to-End	Performance	Management	With	Breadth	and	Depth
Mainframe	SYSTEMS	OF	RECORD	Network	Activity	NETWORKUSER
End
User
Router Firewall Switch
Load
Balancer
Web
Server Portal
§ End-to-end	visibility	of	mobile-to-mainframe	apps
§ Proactive	management	of	desperate	resources
§ Top	to	bottom	visibility	across	entire	infrastructure	
§ Network	health	and	management	
§ Quick	triage	to	root	cause	– whether	code,	network,	
or	supporting	infrastructure
OSA
z/OS
CICS
IMS
TCPIP
CA	Datacom®
MQ	
Applications
CICS
IMS
IDMS
Databases
6 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
7 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
8 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
9 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
10 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
11 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
12 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
FRONT	END
Single	Pane	of	Glass	Business	Service	Visibility
CA	Unified	Infrastructure	Manager	(CA	UIM)	for	z	Systems
Backend
NETWORKUSER
End
User
Router Firewall Switch
Load
Balancer
Web
Services
Portal
A	Business	
Service
Applications
CICS
IMS
IDMS
Databases
Mainframe	
Databases	
z/VM	– Linux
Storage
App	Server
3rd party	Apps
Databases
Web	
Services
SaaS
MQ
13 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
Expand	Your	Service	Catalog	With	CA	UIM
Over	65	Distinct	Monitoring	Services
MAINFRAME	MONITORING
APPLICATION	MONITORING
VIRTUALIZATION	MONITORING
DATACENTER	MONITORING
SERVER	MONITORING
NETWORK	MONITORING
STORAGE	MONITORING
CLOUD	MONITORING
DATABASE	MONITORING
VOIP	/	VDI	MONITORING
§VMware
§Citrix	XenServer
§Microsoft	Hyper-V
§SAP
§Microsoft	Exchange
§IBM	WebSphere
§Apache	Tomcat
§Microsoft	IIS
§JBoss
§Private
–Flexpod,	Vblock
§Public
–Amazon,	Rackspace,	
MS	Azure,	Google	App	
Engine,	Google	Apps,	
SFDC	CRM
§Oracle	DB
§Microsoft	
SQL	Server
§Informix
§Microsoft	Windows	Server
§Linux/Unix
–Solaris,	AIX,	HP-UX,	Linux,	Sinix,	Tru64	UNIX,	
Red	Hat
§Cisco	Unified	Computing	System	(UCS)
§IBM	Power	Systems
§Novell	Open	Enterprise	Server
§Router	and	Switch
§Network	
Response	Time
§Cisco	Qo5
§SharePoint
§Sybase	EAServer
§Lotus	Notes
§MS	Lync
§MS	Active	Directory
§Oracle	WebLogic
§Data	Center	Power,	Cooling	and	Energy	 §Cisco	VoIP
§Citrix	XenDesktop	/	XenApp
§EMC
§Citrix	CloudPlatform
§Apache	CloudStack
§vCloud
§Cloud	Monitor	
(Websites)
§IBM	System	Storage
§Oracle	Solaris	Zones
§IBM	PowerVM
§Red	Hat	Enterprise	
Virtualization
§Cisco	IP	SLA
§Flow	Analysis
§Cisco	
NX/MDS
§IBM	DB2
§MySQL
§Sybase
BIG	DATA	MONITORING
§Hadoop	 §Casandra	
§MongoDB
§Operations	for	z	Systems
§Storage	for	z	Systems
§z/VM	Systems
RESPONSE	TIME	MONITORING
§Website
§Application
§Email
§DNS,	DHCP
§Database
§Active	Directory
14 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
Generalist	Toolset	for	Initial	Triage	and	Identification
Initial	Triage	and	Problem	
Identification
Advanced	Problem	
Determination,	Remediation	
and	Resolution
Expert	Context	
Determination,	Remediation	
and	Resolution
IT	Operations	
Generalist
ENTERPRISE	
OPERATIONS
MAINFRAME	
OPERATIONS
USE	
CASE
USER	
PERSONA
Generalist	Tools
Mainframe	
Expert
Mainframe	
Specialist
Specialist	Tools
Expert	Tools
15 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
• Complete	Visibility	into	the	Delivery	of	All	Applications
• End	to	End	Business	Transaction	Visibility	
• Real	User	Experience	Monitoring
• Synthetic	Monitoring
• Deep	Dive	Root	Cause	Diagnostics	for	the	Most	Critical	Business	Applications
• Easy	to	Deploy	Database,	Log,	and	Citrix	Monitoring
• Health,	Availability,	and	Application	Response	for	Less	Critical	Supporting	Applications	
and	Processes
• Agent	or	Agent-less	Deployment	Options
• Top	to	Bottom	Visibility	Across	All	Supporting	Infrastructure	including	Server,	
Virtualization,	Storage,	and	Network
• Single	Pane	of	Glass	for	Operations	Across	all	Applications	and	Infrastructure
CA	UIM	and	CA	APM
Why	1	+	1	=	3
16 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
17 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
18 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
19 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
20 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
21 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
22 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
23 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
24 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
25 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
26 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
BOTTOM	LINE
§ Reduced	MTTR
§ Reduce	SME	dependence	for	issue	resolution
§ Maintained	Service	Level
SOLUTION
§ Mainframe	alerts	surfaced	alongside	Distributed	or	
Network	service	changes
§ Transaction	flow	Visualized	in	the	Context	of	Infrastructure
§ Mainframe	becomes	part	of	the	Unified	Infrastructure
§ Alerts	surfaced	for	L1	and	L2	engineer	management
§ View	service	status	by	Business	Service	delivered
L1	/	L2	Triage	– End-to-End	Infrastructure	and	App
27 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
Recommended	Session
SESSION	# TITLE DATE/TIME
MFX162S	
Crack	Open	the	Big	Black	Box	for	Faster	Problem	
Remediation
11/17/2016	at	12:45	am
28 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
Questions?
29 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
Thank	you.
Stay	connected	at	communities.ca.com
30 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
Mainframe	and	Workload	Automation
For	more	information	on	Mainframe,
please	visit:	http://cainc.to/9GQ2JI

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Tech Talk: Get the Entire Picture: End-To-End Infrastructure and App Monitoring