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Test Bank for Systems Analysis and Design, 8th
Edition: Shelly
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Chapter 1 – Introduction to Systems Analysis and Design
MULTIPLE CHOICE
1. In launching a new information system, the greatest risk occurs when a company ____.
a. begins by outlining its business models and identifying possible IT solutions
b. tries to decide how the system will be implemented before determining what the system is
supposed to do
c. considers implementation options after having a clear set of objectives
d. all of the above
ANS: B PTS: 1 REF: 5
2. ____ software controls the flow of data, provides data security, and manages network operations.
a. Enterprise c. Application
b. System d. Legacy
3. Examples of company-wide applications, called ____, include order processing systems, payroll
systems, and company communications networks.
a. enterprise applications c. operating applications
b. network operating systems (NOS) d. legacy systems
ANS: A PTS: 1 REF: 6
4. Over 40 years ago, a concept called Moore's Law accurately predicted that computer processing power
would double about every ____.
a. 2 months c. 24 months
b. 12 months d. 48 months
ANS: C PTS: 1 REF: 6
5. When planning an information system, a company must consider how a new system will interface with
older systems, which are called ____.
a. enterprise applications c. operating applications
b. network operating systems (NOS) d. legacy systems
ANS: D PTS: 1 REF: 7
6. When companies attempt to simplify operations or reduce costs, a popular strategy is to have managers
and systems analysts perform ____.
a. electronic data interchange (EDI) c. business process reengineering (BPR)
b. joint application development (JAD) d. rapid application development (RAD)

7. Systems analysts use a process called ____ to represent a company’s operations and information
needs.
a. JAD c. RAD
b. Scrum d. business process modeling
8. A business ____ is an overview that describes a company’s overall functions, processes, organization,
products, services, customers, suppliers, competitors, constraints, and future direction.
a. matrix c. index
b. profile d. glossary
9. A business ____ is a graphical representation of one or more business processes that a company
performs, such as accepting airline reservations, selling a ticket, or crediting a customer account.
a. iteration c. method
b. model d. process
10. ____ enabled computer-to-computer transfer of data between companies, usually over private
telecommunications networks.
a. EDI c. TCH
b. ACH d. O-O
11. Transaction processing (TP) systems ____.
a. provide job-related information to users at all levels of a company
b. simulate human reasoning by combining a knowledge base and inference rules that
determine how the knowledge is applied
c. process data generated by day-to-day business operations
d. include e-mail, voice mail, fax, video conferencing, word processing, automated
calendars, database management, spreadsheets, and high-speed Internet access
12. Business support systems ____.
a. provide job-related information support to users at all levels of a company
13. Knowledge management systems are called expert systems because they ____.

14. User productivity systems ____.
15. In a typical company organizational model, top managers ____.
a. develop long-range plans, called strategic plans, which define the company’s overall
mission and goals
b. provide direction, necessary resources, and performance feedback to supervisors and team
leaders
c. oversee operation employees and carry out day-to-day functions, coordinating operational
tasks and people
d. include users who rely on TP systems to enter and receive the data they need to perform
their jobs
16. In a typical company organizational model, middle managers ____.
a. develop long-range plans, called strategic plans, which define the company’s overall
mission and goals
b. provide direction, necessary resources, and performance feedback to supervisors and team
leaders
c. oversee operation employees and carry out day-to-day functions, coordinating operational
tasks and people
d. include users who rely on TP systems to enter and receive the data they need to perform
their jobs
17. A ____, or requirements model, describes the information that a system must provide.
a. process model c. business model
b. data model d. network model
18. A(n) ____ describes the logic that programmers use to write code modules.
a. process model c. business model
b. object model d. network model
19. ____ is a systems development technique that produces a graphical representation of a concept or
process that systems developers can analyze, test, and modify.
a. Prototyping c. Scrum
b. Rapid application development d. Modeling

20. ____ is a systems development technique that tests system concepts and provides an opportunity to
examine input, output, and user interfaces before final decisions are made.
a. Scrum c. Modeling
b. Prototyping d. Rapid application development
21. ____ methods include the latest trends in software development.
a. Object-oriented analysis c. Structured analysis
b. Agile/Adaptive d. Rapid application development
22. The ____ method of developing systems is well-suited to project management tools and techniques.
a. object-oriented analysis c. structured analysis
b. adaptive d. rapid application development
23. The ____ method of developing systems produces code that is modular and reusable.
24. The ____ method of developing systems stresses team interaction and reflects a set of community-
based values.
25. Structured analysis is a traditional systems development technique that uses a series of phases, called
the ____, to plan, analyze, design, implement, and support an information system.
a. O-O c. MSF
b. SDLC d. RUP
26. Because it focuses on processes that transform data into useful information, structured analysis is
called a(n) ____ technique.
a. iterative c. inferred
b. process-centered d. empowered

27. Traditionally, the SDLC is pictured as a(n) ____, like that shown in the accompanying figure, where
the result of each phase, which is called a deliverable or end product, flows sequentially into the next
phase.
a. interactive model c. waterfall model
b. requirements model d. object model
28. In the model of the SDLC shown in the accompanying figure, the ____ usually begins with a formal
request to the IT department, called a systems request, which describes problems or desired changes in
an information system or a business process.
a. systems design phase c. systems support and security phase
b. systems planning phase d. systems analysis phase

29. In the model of the SDLC shown in the accompanying figure, the purpose of the ____ is to build a
logical model of the new system.
a. systems analysis phase c. systems design phase
b. systems implementation phase d. systems support and security phase
30. In the model of the SDLC shown in the accompanying figure, the purpose of the ____ is to create a
blueprint that will satisfy all documented requirements for the system.
a. systems implementation phase c. systems analysis phase
b. systems planning phase d. systems design phase
31. In the model of the SDLC shown in the accompanying figure, during ____, the new system is
constructed.
a. systems planning c. systems design
b. systems support and security d. systems implementation
32. In the model of the SDLC shown in the accompanying figure, during ____, the IT staff maintains,
enhances, and protects the system.
a. systems support and security c. systems analysis
b. systems implementation d. systems planning
33. Whereas structured analysis treats processes and data as separate components, ____ combines data and
the processes that act on the data into things called objects.
a. the MSF c. RUP
b. the SDLC d. O-O
34. In object-oriented programming, an object is a member of a(n) ____, which is a collection of similar
objects.
a. property c. message
b. class d. instance
35. In object-oriented design, built-in processes called ____ can change an object’s properties.
a. methods c. attributes
b. functions d. features
36. Agile methods typically use a(n) ____model, which represents a series of iterations based on user
feedback.
a. gradual c. spiral
b. extreme d. evaluative

37. When building an information system, all of the following basic guidelines should be considered
except ____.
a. stick to an overall development plan
b. identify major milestones for project review and assessment
c. provide accurate and reliable cost and benefit information
d. ensure that users are not involved in the development process
ANS: D PTS: 1 REF: 25|26
38. Traditionally, IT departments had a(n) ____ group composed of systems analysts and programmers
who handled information system design, development, and implementation.
a. Web support c. systems support
b. application development d. database administration
39. ____ provides vital protection and maintenance services for system software and hardware, including
enterprise computing systems, networks, transaction processing systems, and corporate IT
infrastructure.
a. User support c. Systems support and security
b. Database administration d. Network administration
40. A systems analyst needs ____.
a. solid technical knowledge and good analytical ability
b. strong oral and written communication skills
c. an understanding of business operations and processes
d. all of the above
MULTIPLE RESPONSE
Modified Multiple Choice
1. An example of a vertical system is a(n) ____.
a. inventory application c. payroll application
b. medical practice application d. database for a video chain
ANS: B, D PTS: 1 REF: 7
2. An example of a horizontal system is a(n) ____.
a. inventory application c. payroll application
b. application for a Web-based retailer d. medical practice application
ANS: A, C PTS: 1 REF: 7
3. A business process describes a specific set of ____.
a. transactions c. events
b. tasks d. results
ANS: A, B, C, D PTS: 1 REF: 8

4. Product-oriented companies produce ____.
a. retail services c. computers
b. routers d. microchips
ANS: B, C, D PTS: 1 REF: 9
5. Database administration involves ____.
a. network administration c. database design
b. user access d. backup
ANS: B, C, D PTS: 1 REF: 27
MODIFIED TRUE/FALSE
1. System software consists of programs that support day-to-day business functions and provide users
with the information they require. _________________________
ANS: F, Application
PTS: 1 REF: 6
2. Product-oriented companies primarily offer information or services or sell goods produced by others.
_________________________
ANS: F, Service
PTS: 1 REF: 9
3. Extreme Programming is a popular process with agile developers and refers to a powerful effort to
achieve short-term goals. _________________________
ANS: F, Scrum
PTS: 1 REF: 23
4. Rapid application development focuses on team-based fact-finding. _________________________
ANS: F
Joint application development
Joint application development (JAD)
JAD
JAD (joint application development)
PTS: 1 REF: 24
5. User support provides users with technical information, training, and productivity support.
_________________________
ANS: T PTS: 1 REF: 27
TRUE/FALSE

1. Traditionally, a company either developed its own information systems, called in-house applications,
or purchased systems called software packages from outside vendors.
2. A mission-critical system is one that is unimportant to a company’s operations.
ANS: F PTS: 1 REF: 5
3. In an information system, data is information that has been transformed into output that is valuable to
users.
4. In an information system, information consists of basic facts that are the system’s raw material.
5. The success or failure of an information system usually is unrelated to whether users are satisfied with
the system’s output and operations.
6. Although the business-to-business (B2B) sector is more familiar to retail customers, the volume of
business-to-consumer (B2C) transactions is many times greater.
7. TP systems are inefficient because they process a set of transaction-related commands individually
rather than as a group.
8. In a knowledge management system, a knowledge base consists of logical rules that identify data
patterns and relationships.
9. A knowledge management system uses inference rules, which consist of a large database that allows
users to find information by entering keywords or questions in normal English phrases.
10. Most large companies require systems that combine transaction processing, business support,
knowledge management, and user productivity features.
11. Because they focus on a longer time frame, middle managers need less detailed information than top
managers, but somewhat more than supervisors who oversee day-to-day operations.

12. Many companies find that a trend called empowerment, which gives employees more responsibility
and accountability, improves employee motivation and increases customer satisfaction.
13. CASE tools provide an overall framework for systems development and support a wide variety of
design methodologies, including structured analysis and object-oriented analysis.
14. It is unusual for system developers to mix and match system development methods to gain a better
perspective.
15. In the systems planning phase, a key part of the preliminary investigation is a feasibility study that
reviews anticipated costs and benefits and recommends a course of action based on operational,
technical, economic, and time factors.
16. In the systems analysis phase, the first step is requirements modeling, where business processes are
investigated and what the new system must do is documented.
17. In object-oriented design, objects possess characteristics called properties, which the object inherits
from its class or possesses on its own.
18. A scalable design can expand to meet new business requirements and volumes.
19. In object-oriented design, a message requests specific behavior or information from another object.
20. Microsoft offers a development approach called Microsoft Solutions Framework (MSF), which
documents the experience of its own software development teams.
21. An IT group provides technical support, which includes application development, systems support and
security, user support, database administration, network administration, and Web support.
22. Network administration, which is a function of the IT group, includes hardware and software
maintenance, support, and security.

23. Companies typically require that systems analysts have a college degree in information systems,
computer science, business, or a closely related field, and some IT experience usually is required.
24. The responsibilities of a systems analyst at a small firm are exactly the same as those at a large
corporation.
25. A corporate culture is the set of beliefs, rules, traditions, values, and attitudes that define a company
and influence its way of doing business.
COMPLETION
1. _________________________ refers to the combination of hardware and software products and
services that companies use to manage, access, communicate, and share information.
ANS:
Information technology (IT)
IT
PTS: 1 REF: 4
2. _________________________ is a step-by-step process for developing high-quality information
systems.
ANS: Systems analysis and design
PTS: 1 REF: 4
3. A(n) _________________________ combines information technology, people, and data to support
business requirements.
ANS: information system
PTS: 1 REF: 4
4. An IT department team includes _________________________ who plan, develop, and maintain
information systems.
ANS: systems analysts
PTS: 1 REF: 4
5. A(n) _________________________ is a set of related components that produces specific results, such
as routing Internet traffic, manufacturing microchips, and controlling complex entities like the
International Space Station.
ANS: system

PTS: 1 REF: 5
6. In the accompanying figure showing the components of an information system,
_________________________ consist(s) of everything in the physical layer of the information
system.
ANS: hardware
PTS: 1 REF: 6
_________________________ refer(s) to the programs that control the hardware and produce the
desired information or results.
ANS: software
PTS: 1 REF: 6
_________________________ is/are the raw material that an information system transforms into
useful information.
ANS: data
PTS: 1 REF: 7

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