Testing for a Great App and Web Experience | QualiTest Group
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The document outlines a webinar presentation from Qualitest discussing quality assurance in app and web experiences, highlighting their expertise in user-focused testing, accessibility, localization, performance, and security testing. It details their partnership with Racing Post, emphasizing the use of crowd testing and test case hours to improve product development and ensure customer satisfaction. The presentation also covers how Qualitest supports the Racing Post with various testing methodologies to enhance product reliability and user engagement.
Testing for a Great App and Web Experience | QualiTest Group
- 1. Testing for a Great App and Web Experience 16:00 GMT November 8th 2016
- 2. Webinar Presenters: Aviram Shotten UK BM and Global Head of Partnerships and Alliance Stephen Ellwood-Wade Mobile Product Manager 2
- 3. Agenda | Who are we | Pillars of Quality | User Focused Testing | How do the Racing Post partner with QualiTest | Product Feasibility Testing | UAT and The Crowd | Regression and Smoke Testing | Q&A 3
- 4. About QualiTest Group | World’s 2nd Largest Independent Testing Company | QualiTest was recognized as the only visionary pure play QA and testing Service Company in the “ Magic Quadrant” 4
- 6. Accessibility Localisation Performance Cross Platform Test Automation Desktops Phones TabletsBrowsers Operating Systems | One solution – automation and devices management | X-Platform | Scalable | Consider open source vs. ease of use Cross-Platform Test Automation 6
- 7. Accessibility Localisation Performance Managed Crowd Testing Local and Global Functional Testing Localisation Testing and Quality Champion owns the delivery of crowd testing and meeting the KPI and SLA Testing for content, context, geo- restrictions/ local integration, local addresses, language Dedicated Crowd Test Lead Exploratory Functional + Test execution hours Ux/ Cx Exploratory Test Cycles Dedicated Test Case Execution Hours Every testing cycle will be accompanied by a set of standard and specific set of Ux questions about the SUT, will be used for improvement and for benchmarking Crowd Delivery Internal Evangelist 7
- 8. Accessibility Localisation Performance Accessibility |Works for people with Accessibility needs |Deliverables: | WCAG 2.0 A, AA and AAA Compliant | Automated Tools Testing | Professional manual functional by dedicated accessibility experts | Utilize testers with genuine accessibility needs | Focused on both Mobile and Web Applications 8
- 9. Accessibility Localisation Performance Localisation | The challenge of making an English app a global app | Localisation process and Development process should work together closely from early stages: • Localisation Prototyping – readiness for multilingual app • Coverage • Timeline • Key concerns and sector | The QA of a localised product should include functional testing and specifically linguistic and cosmetic testing. 9
- 10. Accessibility Localisation Performance App Performance – Complete Vision • Traditional load generation of Virtual (synthetic) users • Supports the Hybrid load approach • Helps analysing the implications of networks quality on performance • Injecting low VU load • Stats gathering from servers and google analytics • Costumed metrics analysis • Immediate notification and scheduled automated reports 24/7 Grey- box Monitoring Network Quality Virtualisation Protocol Level Performance Functional Automation/ Crowd 10
- 11. Accessibility Localisation Performance Security Testing |Agile’s quest for Speed drives us toward embedded security testing – Deliver Secured SW, Fast | Automated (and Manual) security code scan | Automated Pen-Test (automated dynamic analysis) for web-based applications and Mobile behavior analysis for Apps | Manual “Ethical Hacking” Pen-Test 11
- 13. User Focused Testing Deployment Go live Continuous Performance Monitoring Pre-Test Activities Create Baseline Expectations End User Experience Early Test and Report Accessibility 13 Hybrid Load / Hybrid Performance Ux Focus & Device Fragmentation Continual improvement Continual feedback Section 508 and WCAG 2.0 A, AA and AAA focus Efficient Baseline Functional Security Maintenance Ux Surveys Surveys & Trend monitoring Feature Ux Validation Suggestions for Improvement
- 14. About Racing Post “Racing Post aims to be most valued brand for regular horse and dog racing bettors in the UK and Ireland and their preferred partner for form study (online and offline) and preferred digital betting partner. ” We have spent the last few years, and in particular the last six months, getting to know our customers better. It has become clear that we cannot be all things to all people and in order to grow, we need to focus on those areas which will drive growth. 14
- 15. Racing Post and QualiTest 15 To achieve the goals set in our vision Racing Post make use of two flexible services that QualiTest provide: | Crowd testing | Special test case hours These can be applied in a number of ways to support our product development process: | Hypothesis testing | New feature testing | Regression and Acceptance testing
- 16. General Crowd Testing 16 Racing Post leverages QualiTest as part of regression testing and as a fail safe mechanism. As part of each round of testing we can define the following: | Scope of testing | Known bugs - out of scope | Raised bug detail requirements General Specific (crashes for example) | Devices and OSs Following a release we often schedule another round to cover smoke testing. Although this is done internally this can help especially if bugs have been raised through other channels.
- 17. Product Feasibility Testing In order to deliver value, Racing Post have to ensure products that are delivered are of use to our customers. Using the dedicated test case hours, we use for feasibility testing to allow for Quantitative testing. Example Hypothesis: If we apply a Nav-Bar instead of a drop down nav on our Android app engagement and conversion will increase in app. 17
- 18. Product Feasibility Testing A number of questions were posed to get a well rounded response around whether we should try changing our navigation. The response was excellent and we now have the piece of work lined up as a future A/B test. 18
- 19. UAT and the Crowd QualiTest and the Racing Post are specifically recruiting bettors in the UK & Ireland to be part of our test groups meaning Racing Post can involve the service in the UAT process. Specialised scripts can be created in order to target any new functionality for an upcoming release. Below is a snippet of a test script covering the specifics of the Tricast/Forecast betting integration. 19
- 20. In short 20 QualiTest help link up our product development roadmap in a few helpful ways in order for Racing Post to be able to deliver quality products. | Product feasibility testing (quantitative) | UAT | Regression testing | Smoke testing
- 21. Trending |Feature Trending | Individual tracking of features and functionality on demand | Results broken down by feature/question | Trend-line reporting 21
- 22. Realistic Usable Recommendations |Suggested outputs may include: | Functional changes, layout changes | Device Fragmentation Cycles | Additional or updated internal / external test case scripts | Specific cycles focusing on Ux Wireframes | Non-traditional output may include: Additional focus required on Localisation/Accessibility 22
- 23. Benefits–ClientFeedback It helps you react to changes, quickly – player feedback, new devices etc. We can test and learn before we go live It helps build confidence in the products and systems we build for your consumers It gives you the device and OS coverage you need during your testing It saves you money as you don’t have to buy all devicesIt helps give real user feedback during your delivery cycles It allows for you to easily test out of hours and on weekends It helps shorten and reduce the cost of your test cycles 23
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