Operations management focuses on ensuring a smooth production process for manufacturing firms or identifying factors to increase customer loyalty and sales for service firms. It allows companies to increase profitability through questioning processes and increasing sales. Operations management gives firms a competitive advantage by helping them understand internal factors like policies and intellectual capital, as well as external factors. For manufacturers, it allows improving production processes and inventory management to prevent losses. Following operations management principles helps companies comply with regulations. Analyzing and improving processes increases a firm's efficiency and competitiveness in today's business environment.
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