The Case of the Blended Content
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This document discusses different training delivery methods and when each is most appropriate. It describes a fictional scenario where a detective is investigating a case of the wrong training delivery method being used. Through conversations with various characters, the detective fills out a chart summarizing the advantages, disadvantages, and best uses of instructor-led training, on-the-job training, and eLearning. In the end, the detective learns that a blended approach using multiple methods together is generally best for achieving both instructional and cost effectiveness.
The Case of the Blended Content
- 1. UL and the UL logo are trademarks of UL LLC © 2015 Blended Learning for Organizational Competitiveness By Karl M. Kapp, Ed.D. Twitter: @kkapp
- 2. For: Notes/Slides Additional Ideas www.karlkapp.com www.karlkapp.com/kapp-notes Lynda.com Course on Gamification
- 3. Karl M. Kapp and UL EduNeering Present:
- 5. It started out like any other day at the office…
- 6. I had just ventured out on my lunch break…. when she showed up
- 7. Hi ya boss.
- 8. Hey, I need your help and I need it fast.
- 10. Yeah, we don’t know what training delivery method to use when, it’s a mess.
- 11. I started to imagine the chaos, the agony, the missed learning opportunities…it wasn’t pretty….
- 12. Then she zoomed off into the cityscape…
- 13. We’ve got to solve this mystery. Help me figure out the clues …and fast. How do we match the right delivery with the right content?
- 14. Stakes are high and time is short.
- 15. The news of wrong delivery method was spreading… Training Delivered: Wrong Method? Learning Eagle October 30, 2014See Section F for Coupons Investigation Opened By Harry James Las Vegas, NV– It started out as just another normal day. Larry the Learner had just sat at his desk to embark on a learning journey. A journey that turned horrific within only a few moments. The result is unnecessary incident that could and should have been avoided by having the right instructional strategy coupled with the right content.
- 16. Type of Training Disadvantages Advantages First, get a pen and paper and draw something like this. You do have a pen and paper? Right? Best Used For:
- 17. Now let’s search Larry’s office for clues…
- 19. We need to visit one of the toughest L&D folks I know. The Learning Lady.
- 20. Let’s get going to her favorite hangout.
- 21. On her lunch hour she hangs at a place called “The Dinner”
- 22. Yeah, she was a former school teacher. As wicked with the red pen as they come. Oh, no I don’t. It’s not “The Dinner.” It’s “The Diner.”
- 23. So tell me about learning deliverys. …deliverys No! …deliveries Yes!
- 24. First, let me tell you about the advantages of Instructor-Led Training.
- 25. Type Of Training DisadvantagesAdvantages Best used For: Let’s take some notes on that.
- 26. She started to rattle off the advantages. Creates a sense of community in organization. Can quickly be developed. Allows specific questions to be answered immediately. Instructor can see if learners are “getting it.”
- 27. Got, it. So any disadvantages.
- 28. Plenty, but let’s see if you detectives can think of any.
- 30. Ah, good. Now here is what instructor-led training is best used for.
- 31. Topic requires discussion or demonstration. Anticipation of many questions Needs to be created and delivered quickly. Nuanced information.
- 32. Type Of Training DisadvantagesAdvantages Best used For: Instructor-Led -See students -Specific Questions -Quickly Developed -Community.
- 33. I can’t give you any more information. I have to go. To learn more, you must talk to… Our conversation was over. She had to go. “The King Pin.”
- 34. It was a short trip to The King Pin’s Office.
- 35. He appeared to be expecting me…. I was expecting you.I got a text you were coming.
- 36. Hello King Pin. Call me Bob. Hi, ya Bob.
- 37. I need to know about OJT advantages and pitfalls. I only know about advantages.. Start talk’n Bob. Actually, I think I’d like you to call me King Pin.
- 38. On-the-Job Training, OJT has lots of great advantages. They include…
- 39. Allowance for one-to- one exchange of knowledge. Hands-on learning. Cost effective.
- 40. Thanks, helpful but come on King Pin, spill the beans on disadvantages.
- 41. Alright, alright, I do know some disadvantages. But why don’t you tell me?
- 43. Not scalable. Fundamentals are not always covered. Very instructor and situational dependent. Not always consistent. Taking knowledgeable employee off line.
- 44. Anything else you want to tell me?
- 45. Yeah, read what’s in this folder, it can help.
- 47. Alright, detectives did you get all that?
- 48. Type Of Training DisadvantagesAdvantages Best used For: Instructor- Led -See students -Specific Questions -Quickly Developed -Community. On-the-Job Training -Inefficient use of time. -Must teach to middle of group. -Tracking is often missing -Discussion/ Demo -lots of Questions -Dev & Deliver speed -People are close -Not scalable -Dependent -Missing basics -Off line problems -Consistency -One-on-One -Personal -Cost Effective -Hands-on -Technically focused -Hands-On -Complex feedback loop.
- 50. Now we need to find Ivan…the Informant...
- 51. I knew one of his old hangouts...
- 52. He was about as friendly as a ghost on Halloween with no one to haunt. Hello, again clueless…
- 53. Sure, I’ll tell you about eLearning. He was about as friendly as a ghost on Halloween with no one to haunt.
- 54. Wait, here’s what we know.
- 56. Not bad, but let me tell you what I know.
- 57. He then grabbed his typewriter and made some notes to explain about eLearning.
- 58. Advantages: -24/7 access -Ability to easily track completion -Moves at employee’s pace -Consistent presentation of content
- 59. Type Of Training DisadvantagesAdvantages Best used For: Instructor- Led -See students -Specific Questions -Quickly Developed -Community. On-the-Job Training -Inefficient use of time. -Must teach to middle of group. -Tracking is often missing -Discussion/ Demo -lots of Questions -Dev & Deliver speed -People are close -Not scalable -Dependent -Missing basics -Off line problems -Consistency -One-on-One -Personal -Cost Effective -Hands-on -Technically focused -Hands-On -Complex feedback loop. eLearning -24/7 -Tracking -self-paced -Consistency Let’s write this down, good stuff.
- 60. You know, the next question. What about disadvantages?
- 62. Your wrong Ivan, we know some disadvantages. You are holding out on us.
- 64. Ok, ok…here’s what I got.
- 65. Disadvantages: -No ability to ask questions -No personal touch -No “feel” for actual equipment -No social interactions
- 66. How is your chart looking detectives? We must be getting close.
- 67. Type Of Training DisadvantagesAdvantages Best used For: Instructor- Led -See students -Specific Questions -Quickly Developed -Community. On-the-Job Training -Inefficient use of time. -Must teach to middle of group. -Tracking is often missing -Discussion/ Demo -lots of Questions -Dev & Deliver speed -People are close -Not scalable -Dependent -Missing basics -Off line problems -Consistency -One-on-One -Personal -Cost Effective -Hands-on -Technically focused -Hands-On -Complex feedback loop. eLearning -24/7 -Tracking -self-paced -Consistency -No ?’s -Not personal -No “feel” equip -Not social
- 68. Before you and your loser friends …go, here is a pack of matches. You might want to start a fire. Or, it might be a clue.
- 69. I arrived at the place on the matchbook, as shady as a pine grove at Midnight…
- 70. I found a scrap of paper on the ground. It was a clue alright. Look a scrap of paper, it’s a clue alright.
- 71. When to use eLearning for Instruction -Consistency is required -Needs to be available 24/7 -Geographically dispersed workforce -Assessment is required
- 72. Suddenly “Boss Lady” pulled up in her fancy car.
- 73. She threw me a folder…
- 75. Then she zoomed off into the cityscape…
- 78. We need more information from Boss Lady…let’s go.
- 79. This was it, she was going to tell me about the best type of learning delivery. Have a seat.
- 80. There is no chair.
- 81. Ok, look…check out your chart.
- 82. Type Of Training DisadvantagesAdvantages Best used For: Instructor- Led -See students -Specific Questions -Quickly Developed -Community. On-the-Job Training -Inefficient use of time. -Must teach to middle of group. -Tracking is often missing -Discussion/ Demo -lots of Questions -Dev & Deliver speed -People are close -Not scalable -Dependent -Missing basics -Off line problems -Consistency -One-on-One -Personal -Cost Effective -Hands-on -Technically focused -Hands-On -Complex feedback loop. eLearning -24/7 -Tracking -self-paced -Consistency -No ?’s -Not personal -No “feel” equip -Not social -Consistency -24/7 -Far Geography -Assessment Req
- 83. To solve the mystery, you need to understand that a blended approach is the best. Think of your training strategy as a continuum and not as a series of one-offs.
- 84. Also, you didn’t even factor in things like cost. OJT and Instructor-led are lower cost initially but higher cost in the long run. For classes that run more than once.
- 85. So, the bottom line is that you need all three Instructor-led, OJT and eLearning to have the most instructional and cost effective approach.
- 86. Alright, detectives let’s close the case.
- 87. It was starting to look like the case wouldn’t end so easily…. Wait. This case is not going to end so easily. Did you see this morning’s paper?
- 90. But now…I’m out of time. We’ll solve that case in a future presentation.
- 91. But lucky for you, UL EduNeering has a whitepaper on this topic. Get it today!
- 92. The End
- 93. Credits: Detective Artwork Courtesy of Vanessa Bailey Typewriter is Clip Art
- 94. Questions?