The future of library performance measurement
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This document discusses the future of library performance measurement in the UK higher education system. It notes that government now requires a Teaching Excellence Framework to measure universities' contributions to teaching, and libraries should provide compelling measures of how they contribute to teaching excellence, preferably using big data. However, libraries remain complex organizations with collections, services, spaces and partnerships that define their distinctiveness. Effective performance measurement requires understanding libraries as dynamic social systems, using operational data for continuous improvement while also demonstrating value through scorecards and cultural leadership.
![UK HE Measurement Future
“There is no alternative but to play the impact
game”
“… looking for more indicators of learning [and
research] outcomes”
“there are some great individual stories, but we
want to put more ‘quants’ around them”
Madeleine Atkins, CEO, HE Funding Council (England)](https://image.slidesharecdn.com/thefutureoflibraryperformancemeasurement-150918100854-lva1-app6891/85/The-future-of-library-performance-measurement-2-320.jpg)
The future of library performance measurement
- 1. The future of the field of Library Performance Measurement? J. Stephen Town Director of Information & University Librarian University of York, UK Wednesday 22nd July 2015
- 2. UK HE Measurement Future “There is no alternative but to play the impact game” “… looking for more indicators of learning [and research] outcomes” “there are some great individual stories, but we want to put more ‘quants’ around them” Madeleine Atkins, CEO, HE Funding Council (England)
- 3. UK HE Measurement future • Government now requires a Teaching Excellence Framework (similar to REF) • Libraries should provide a single compelling measure of contribution to teaching excellence • This should preferably be based on reliable big data combination and linked to outcome Stephanie Marshall, CEO, HE Academy
- 4. Reality … • Multiple cross pressures for performance assessment and measurement
- 5. History of the magic bullet? • “Storehouse” focus – Collection statistics • “Systems” theory – Black box process statistics • “Service” quality – User satisfaction & opinion data • “Perspectives” integration – Scorecard
- 6. The failure of futurism … • “The Library” remains as the paradigm • Collections, services, space all remain key – Curation of all University knowledge assets – Distinctiveness of individual libraries – Library as social/pedagogic space • Partnerships and relationships – For “above campus” scale solutions • Library as organism – Politics, people, and social system
- 7. Management & Leadership Management • Quality & deeper understanding • Operational data for improvement • Dashboards, visualisation and correlation Leadership • Value (scorecard) • Competitiveness & innovation momentum • Culture(s)
Editor's Notes
- #9: How we build Library Value? Library tangible & intangible capital Including human capital development Library momentum quality maturity and pace of change Library relational capital within and beyond the University Library virtue contribution to transcendent outcomes Relational Capital: The value of relationships with users, both individual and collective Organization Capital: Tangible assets (collections, environments, services) and intangible assets (meta-assets, organizational capital, human capital) Organization Virtue: doing good and generating benefit - proof of organizational impact Organization Momentum: The concept of time