The Quality Gatekeeper Rakuten Travel QA
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The document summarizes the role of the QA manager at Rakuten Travel and efforts to improve their QA processes. It discusses how the QA team acts as the final quality gatekeeper before product releases. It also describes improvements made to the domestic booking service by transitioning to smaller, more modular development and incorporating more automated testing. The goal is to establish a sustainable QA process management system through test automation, release planning and integrating QA earlier in the development cycle.
The Quality Gatekeeper Rakuten Travel QA
- 1. The Quality Gatekeeper Rakuten Travel QA Created by Nokota Susumu QA Manager of Rakuten Travel Tech Conference 2016
- 2. Contents 1.Introduce about Travel & Myself 2.Travel Development Organization 3.Travel QA Improvement 3-1. Service Improvement Story 3-2. Sustainable QA Process Improvement 4.Summary Rap Up
- 4. 15
- 5. Introduce about Myself 2001 2003 2005 2011 2014 Join in my trip company working as Engineer Job’s Biography Join in Rakuten working as Engineer In charge of Domestic Services working as Team leader In charge of Overseas/Accounting Services working as Group Manager In charge of Quality Assurance working as Group Manager Private Info Nokota Susumu ⁃Rakuten Travel ⁃QA Manager Mt.FUJI
- 6. Introduction about Travel Service
- 9. 9 Mytrip.net Rakuten Travel Inc. 2004: Rakuten Travel Inc. and Mytrip.net were merged. The company name became Rakuten Travel Inc. 2005: Star Tours Japan (currently Rakuten Bus Service) was acquired. 2014: Rakuten Inc. and Rakuten Travel Inc. were merged 1996: Hitachi Zosen’s service “Hotel no madoguchi” was launched 2000: Separation from Hitachi Zosen 1999: Renewal as “Tabi no madoguchi” 2001: Rakuten Inc. begins a new service called “Rakuten Travel” 2002: Separation from Rakuten Inc. 2003: Rakuten Inc. acquires 100% of Mytrip.net. 2006: Rakuten Group and ANA Group formed Rakuten ANA Travel Online. Rakuten Travel History in Details
- 10. Hotel rooms & plans, Airplane seats, Rental cars, Bus etc… SEO/SEM, Mail magazine, Affiliate Partners Cross Use with Rakuten Ichiba, Super Point Rakuten Travel services are based on the triangle concept of Matching , Inventory and User Traffic. Search, User reviews, Recommendations, Personalization Matching (Booking) Web Traffic Inventory Basic Concept of Service Produce
- 11. 11 Online Travel Agent in the world No.1
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- 14. Travel Service PDM DevQA Travel Development Organization Travel Development Organization is consists of 3 section’s. SDD = Development Team PDM = Product Management Team QA = Quality Assurance Also, we are working with overseas company such as India & China & USA. Development Sections
- 15. Travel Development Organization Expansion Plan to 2020 2015 2016 2017 2018 2019 2020 SDD(DEV ENG) PDM(Product Management) QA (Quality Assuarance) Growing Development Organization
- 16. Current Travel Development Flow & Figure Travel Development Flow Issue/idea Come up Discuss the business Opportunity impact File a Wish list Entry Review inspect The Wish list Write down a PRD Anyone In a Brainstorming In Daily Business BU PDM Support Desk BU PDM Lead / SSD / BU Prioritize the Wish list Sort out Bug / DCR / Feature Assign PDM / SSD PDM SSD Designer Integrator Lead SSD Integrator Developer SSD Architect PDM Integrator Lead Integrator PDM Developer Tester Integrator PDM/BU UT Review the PRD Developer Spec Test Spec Develop Release
- 17. 100 200 400 20 30 6030 40 80 50 100 150 0 50 100 150 200 250 300 350 400 450 2015 2016 2017 PRD (Large Project)/DCR (Small Project) DEV (Development Improvement) MenteBug (DevOps, Bug & Improvement) Urgent Bug Fix How many projects we have testing a year? Number of Development PRD/DCR’s More than 400 PRD’s More than 200 PRD’s
- 18. Number of Kaizen Figure (Reported at 2016/1-6) How many Kaizen we have last half year? Urgent: Need to fix this as soon as possible. (Incident level) P1: Need to investigate within a few weeks at latest P2: Need to investigate within a few months at latest P3: Nice to investigate and it will be fixed when the dev are available Need to Investigate
- 19. To Be - Future Test Coverage As Is - Current Test Coverage QA Responsible Test Coverage Goal Engineers QA UT IT QA Release SAT Engineers QA UT IT QA Release SAT
- 20. Travel QA Improvement Service improvement story of Domestic DP Service
- 21. Legacy Architecture New Architecture Something in between Monolithic to Micro Service?!
- 22. Too many bugs (Not enough test) Domestic DP Development Issue vs Regression Development Speed＆AgilitySlow Fast Legacy Architecture New Architecture
- 23. Domestic DP Development Issue vs Regression Development Speed＆AgilitySlow Fast Take off all bugs (QA Process) Legacy Architecture New Architecture
- 24. How to improve QA Process?! PRD/DCR DEV Mente JIRA 1 Test Scope 2 Test Planning 3 Test Case Design 4 Test Execution 5 Release Confirmat ion QA Process Improvement
- 25. Domestic DP Development Issue vs Regression Small LargeRegression Manual Development Speed＆AgilitySlow Fast Take off all bugs (QA Process) Legacy Architecture New Architecture
- 26. Domestic DP Development Issue vs Regression Small SmallRegression Manual + Automation Development Speed＆AgilitySlow Fast Take off all bugs (QA Process) Legacy Architecture New Architecture
- 27. Travel QA Improvement Sustainable QA Process management
- 28. Travel Development Flow Issue/idea Come up Discuss the business Opportunity impact File a Wish list Entry Review inspect The Wish list Write down a PRD Anyone In a Brainstorming In Daily Business BU PDM Support Desk BU PDM Lead / SSD / BU Prioritize the Wish list Sort out Bug / DCR / Feature Assign PDM / SSD PDM SSD Designer Integrator Lead SSD Integrator Developer SSD Architect PDM Integrator Lead Integrator PDM Developer Tester Integrator PDM/BU UT Development Main Frame Review the PRD Developer Spec Test Spec Develop Release
- 29. Travel Development Flow Current Development Flow Test Spec Test Case Design Manual QA (STG) Manual QA (PRD) DevelopmentPRD / DCR DEV Spec Bug Fix & Integration Release Operation Lead SSD Integrator Developer SSD Architect PDM Integrator Lead Integrator PDM Developer Tester Integrator PDM/BU UT Development Main Frame Review the PRD Developer Spec Test Spec Develop Release
- 30. Sustainable QA Process Improvement Release Planning Release Management To be Test Spec Test Case Design Manual QA (STG) Manual QA (PRD) DevelopmentPRD / DCR DEV Spec Bug Fix & Integration Release Operation Test Spec Test Case Design Manual QA (STG) Manual QA (PRD) Development PRD / DCR DEV / Mente DEV Spec Bug Fix & Integration Release Operation Merge to Regression As Is 1 2 3
- 31. Sustainable QA Process Improvement Release Management QA Process Management Vision for 2017 Manual Test Spec Test Case Design Manual QA (STG) Manual QA (PRD) Development PRD / DCR DEV / Mente DEV Spec Bug Fix & Integration Release Operation Marge to regression test Automation Case Design Spec Automation QA (STG) Automation Development Marge to regression test Release Planning Automation test (IT & E2E) adapt to DEV team
- 32. Travel QA is the Final Quality Gatekeeper Travel QA has the responsibility for all bugs, after the product environment release. Therefore, we have 2 Authorities about QA testing & Product Release. This is the one of the big difference between other internet companies. Judge all projects, whether QA Testing is necessary or not. Judge and determine, whether it can release or not. 1, QA Testing 2, Application Release
- 33. Summary & Wrap Up
- 34. Summary & Rap Up 1 2 43
- 35. http://travel.rakuten.co.jp/ We want you!! Be a quality gatekeeper