Tieto Service Connect Platform
- 2. © Tieto Corporation Internal Machine Performance
- 3. © Tieto Corporation Internal Asset Monitoring From Low Cost, to High Value
- 4. © Tieto Corporation Internal Selling Outcome and Performance
- 5. © Tieto Corporation Internal Transformation from Products to Services and further to Ecosystems Consulting & Upselling Condition Based Service Add on Service Driven Transaction Business Data Driven Busiensses Data & Customer Intimacy Driven SLA contract Outcome contract Outcome DrivenLife Cycle Cost Driven React & Repair Remote monitoringSpare Parts IncreaseInCustomerLoyalty Service Transformation Journey There is a clear market trend towards creating more customer loyalty via services designed to be deeply engrained in the customers’ operations.. No organization can Transform their service business over night. There is a defined need for a pedagogic and structured range of solutions that can be customized to enhance the pace of the Transformation Journey.
- 6. © Tieto Corporation Internal Why Tieto Service Connect? Create, Manage and Implement IoT Service Offerings Rapid Deployment Platform for third party signals Centrally Linked to one Portal Highly Configurable Full Suite of Service Tools Manage your Service Transformation
- 7. © Tieto Corporation Internal What are the Key Features of Tieto Service Connect 7 • Analyze Big Data • Predictive Analytics • Customized • Monitor Activities • Consolidated Info Streams • Manage IoT Activities • Knowledge Library • Remote Service • Connect Machines • Remote Monitoring • On Prem and Cloud connectivity • Manage Service Delivery • Field, Repairs etc • Installed Base • Customers • SLA Mgt Tieto Smart Field Service Tieto Connect Tieto Analytics (Azure) Tieto Service Connect Portal Manage Connected Assets Configuration and set-up of connectivity for all machines. Analyse Connected Assets Create your own analytics report with support of our Data Scientists Manage your IoT Customer Offerings All Alarms, Warnings and machine data visualizations are managed centrally. Proactively commercialize your IoT portfolio and reduce the need for complex processes Manage your Customer Service Offerings Manage all Service Delivery via standardised workflows and processes. Take and plan actions based on your IoT SLA’s and Service Agreements. Manage Day-to-Day Service Operations
- 8. Internal