TotalAccess AMS Solution
- 1. CONFIDENTIAL 0SAP® Solutions Delivered. CONSULTING SAP Solutions Delivered. GROM TotalAccess Solution Overview
- 2. CONFIDENTIAL 1SAP® Solutions Delivered. ABOUT GROM Year in which GROM first earned SAP Partner status 1994 Number of clients served 600+ Number of years GROM has been providing SAP- focused services. 28
- 3. CONFIDENTIAL 2SAP® Solutions Delivered. TOTALACCESS ON DEMAND SAP SUPPORT Delivers optimal flexibility to scale capacity to support all your strategy, execution, and operations needs. Flexible, instant reach back allows you to amplify your business and IT teams as they drive strategic business value. Brings Platinum SAP expertise at your disposal across all functional domains to bolster your internal business process and IT support teams on demand. No contract. Pay only for what you use.
- 4. CONFIDENTIAL 3SAP® Solutions Delivered. TOTALACCESS ON DEMAND – BREADTH OF SERVICES • Implementations • Upgrades • Enhancements • Mergers & Acquisitions • PMO Execution • Assessments • Road Maps • Project Justifications • Organizational Readiness • Implementation & Rollout strategy Strategy • Functional Support • Training • Analytics & Data Warehousing • Basis & Security • Development (ABAP, EDI, Portals, XI/PI) Operations TotalAccess On Demand
- 5. CONFIDENTIAL 4SAP® Solutions Delivered. TOTALACCESS BENEFITS Build the foundation for your Customer Center of Expertise (CCOE). Service delivery management from Platinum SAP experts Drive continuous improvement to deliver measurable ROI. Fast and fundamental issue resolution. No workarounds. Accelerate innovation to better meet business requirements. Freedom to focus internal staff on strategic enhancements.
- 6. CONFIDENTIAL 5SAP® Solutions Delivered. TOTALACCESS ON DEMAND DIFFERENTIATORS The best resources… • Both functional and technical support • Platinum consultants with "final authority"-type subject matter expertise available on demand • Offshore options available • Single point of contact • Project management included …delivered with maximum convenience • True pay-as-you-go. No contract, setup fees, blocks of hours, or monthly minimums • Parallel service – No need to end current vendor relationships • Scoping documents/estimates delivered up front • Ticket tracking system included (no customer onus to track hours)
- 7. CONFIDENTIAL 6SAP® Solutions Delivered. ADDITIONAL TOTALACCESS SERVICES TotalAccess Availability Management. This monthly service provides robust BASIS support delivered remotely with a blend of onshore and offshore resources to enable 24x7 service. GROM’s Availability Management Service is designed to ensure your business is able to operate with minimal disruption. TotalAccess Application Management. KPI-driven application support across functional and technical domains for a fixed monthly fee. This service provides all levels of business process and application support by skilled SAP functional and technical resources globally. Solution Manager Baseline Configurations. This includes proof of concept for business process monitoring. This enables customers to align with SAP’s best practices for support. Facilitating this goal requires establishing Solution Manager as the single source of truth for all business process related information. Application Lifecycle Management. GROM can execute a transition strategy to establish an application lifecycle roadmap, which enables better leverage of your SAP investment and prioritization of demand from the business.
- 8. CONFIDENTIAL 7SAP® Solutions Delivered. SELECT TOTALACCESS CUSTOMERS
- 9. CONFIDENTIAL 8SAP® Solutions Delivered. THANK YOU Robert Leckey – Account Manager (908) 483-2000 rleckey@grom.com
- 10. CONFIDENTIAL 9SAP® Solutions Delivered. ADDITIONAL SLIDES
- 11. CONFIDENTIAL 10SAP® Solutions Delivered. TOTALACCESS BY THE NUMBERS 66 TotalAccess Growth Rate (# of customers) Industry Focus (% of TotalAccess customers) Consumer Products (23) Life Sciences (19) Chemicals (18)