Trans sys intro_cxoverview_v1 abdallah khayat
- 1. Your friendly, flexible Oracle SI
- 2. You need a partner who can ENABLE ENHANCE EXTRACT Your Oracle Enterprise Solutions …You need TransSys Solutions
- 3. WHO WE ARE?
- 4. About TransSys 2010 ESTABLISHMENT 190+ CONSULTANTS HQ DUBAI 16 COUNTRIES 60+ CUSTOMERS IDC CHENNAI Winner of the Coveted Specialized Oracle Applications Partner Award for 2013 across the ECEMEA Region by Oracle Corp Winner of the 2014 SaaS Partner of the Year for ECEMEA-Africa Operations
- 5. About TransSys Fast growing Oracle SI in ME and Africa with specific focus on transformational outcomes Innovative and mutually win-win commercial models Well experienced set of consultants carrying over 100+ Oracle implementations experience in the region Service offerings tailor-made to suit individual customer needs
- 6. What are we known for? Agility Business outcome focused IT initiatives Win-Win innovative commercial models
- 7. TransSys Service Offerings EBS CXM Technology Hyperion & EPM BI & Big Data Fusion TransSys Offerings
- 8. TransSys Services - Fundamental Premise ENABLE • New / Early adopters • Restore Failed ERP/CRM initiatives • Consulting • Health checks • Implementations • Assessments & Upgrades ENHANCE • Gaps in ERP/CRM solution – Lesser business value realization • Extensions • Process Redesign • Add-on Modules EXTRACT • Value creation thru alliance solutions • Reporting solution • Mobility Solutions • OBIEE • BI Apps • Big Data
- 10. Customer Highlights Across Industries Airlines Banking & Financial Services Public Service & Oil & Gas Real Estate Management Mfg, Retail & Distribution Telco
- 11. Our Certifications and Awards • TransSys development centre is ISO 9001:2008 certified for our Quality Management Systems. • TransSys is an Oracle Platinum Partner focused on the Middle East ad Africa region • Awarded 2013 Application Specialized Partner by Oracle Corp across ECEMEA • Awarded 2014 SaaS Partner of the Year by Oracle Corp for African Operations • 1st Regional SI to deploy multi pillar Fusion SaaS across Cx, HCM, ERP and SCM across mutliple countries
- 12. What we Offer?
- 13. Road towards Cx – Building Blocks DIRECT IN-STORE PHONE WEB MOBILE SOCIAL FIELD SERVICE CRM Social Applications Analytical Applications Marketing & loyalty Customer Service Sales & Partner management Product Management/ Order capture Downstream Systems Marketing Experience Service Experience Sales Experience
- 14. Our Customer Experience Transformation Pillars Channel & Customer Transformation Branding, Marketing & Campaign Management Sales Transformation Service & Contact Centers Customer Analytics Channel/ Customer Segmentation Management Channel Optimization Multi-Channel Integration Advance Campaign Management Marketing Offer Management Marketing Resource Management Marketing Investment Optimization Sales Force Effectiveness Sales Automation Design Incentive Compensation Management Territory Planning and Management Partner and Dealership Relationship Management Customer Center Effectiveness Customer Center Architecture Customer Center Consolidation (I/O) Field Service & Logistics Customer Analytics & Dashboard Targeting and Profiling Real Time Marketing Behavioral Segmentation Customer Experience Design Customer Loyalty Management Channel & Customer Profitability (LTC) Customer Centricity & Growth Customer Routing Design Self-service Management 360° Vision
- 15. Cx Accelerators Best practice Cx Process Blue Print Best Practice Cx Industry Processes and Application Functionalities Mapping CxM Implementation Implementation Templates Prebuilt Integration Components
- 16. Why TransSys for your Cx Journey?
- 17. Automation Vs Transformation Automation Transformation As Is Process CRM To be Process CRM Industry Best Practices Customer Centric Process • Leverage industry experience • Consider business dynamics • Continuous improvement in process driving customer centricity
- 18. TransSMART™ Implementation Framework TransSys Fusion Implementation model is aligned to SaaS implementation framework and Oracle Unified Methodology (OUM) and modified to achieve rapid delivery of solution thru adoption of embedded practices. TransSys SaaS Model Adoption for Rapid Transformation (TransSMART) is our way of delivering Fusion SaaS solutions that helps customers achieve faster and consistent results and enable the users to experience the user friendly solutions quicker than conventional automation driven implementations. Successful and Rapid Fusion Apps Deployment SaaS Model Rapid Deployment CRP Driven TransSMART™ Implementation Framework Adopt & Adapt
- 19. Rapid Start 1. Customer fills out Questionnaires & Data Sheets 2. We configure the system according to Questionnaires 3. In facilitated workshops adjustments are discussed 4. Data is uploaded, training performed, integration established and the system goes live
- 20. Fixed Scope Offerings (FSO) • Out of the Box • Best(Leading) Practice • Customers that prefer rapid time • Fixed Cost • Pre-approved scope and effort • FSO acts as a baseline Fixed scope approach for quick activation of ‘essential’ functionality Delivery of a fully provisioned and working system in a rapid timeframe
- 21. Fixed Scope Offerings - Key Features ORACLE CLOUD SERVICEs KEY FEATURES • Rapid activation of service • Configuration of defined scope • Fully provisioned & working system KEY BENEFITS •Faster Deployment – ‘essential’ functions •Lower costs – faster time to value
- 22. Fixed Scope Offerings are just the beginning Fixed Scope Offering Activate core services “Tailored Implementation” Adoption of additional services Release 1 Release 2 Release 3 • Adoption of new functions • Extension of integrations •Essential ‘core’ functions •Content & data • Integrations LIVE Land and Expand ! Release 4 Keep the solutions simple Weeks not Months ! !
- 23. Our Unique Value Proposition • Unique Accelerator based Delivery Methodology driving quick wins based on Packaged Enabled Transformation • Team has overall Experience of 15+ Cx Transformations cross industries and have adopted the key learnings in our delivery approach to avoid any Pitfalls • User Adoption is an inherent part of our Cx Journey • Experience across all delivery models (On-Premise, Cloud & Hybrid) to offer the best advise to our Prospects, Partners and Customers • Deep Understanding of Cx processes and Industry Best Practices in Cx • Packaged Cx Implementation Offerings aligned to customer business need • SMART (Strategy, Measurement, Alignment, Results and Technology) Based Cx Delivery Model • Transformation part of our DNA • Part of Oracle SaaS Partner Advisory Board and strong links to Oracle Product Mgmt teams
- 24. Case Studies MASDAR Semi government energy company in MiddleEast Apps: Fusion CRM – Marketing, Customer Hub, Sales • Marketing platform for campaign management in less than 5 weeks • Consolidate customer data in single location to get customer 360 degree view • Execute campaign quickly. Targeted campaigns increased brand value • End to end Lead management and ability to book and create lease for the property through seamless integration with Oracle Property manager
- 25. Case Studies DELTA PARTNERS LEADING TELCO AND MEDIA CONSULTING COMPANY APPS: FUSION CRM – SALES FORCE AUTOMATION • Sales platform for managing opportunities in less than 6 weeks • Application for fully configured to meet the typical requirements of Professional Services • Application provide full insight of the resources requirements and opportunity status
- 26. Transformation Underway Top airline in Africa Apps: Oracle Sales, Service and Marketing Cloud • Map Cx journey • Align towards organization objectives and priorities • Develop strategy CxM implementation roadmap • Implement key pillar of oracle CxM cloud applications Top airline in Africa
- 27. Q&A