Transactional analysis
- 2. INTRODUCTION • Human behavior – complex and complicated • affected by the psychological factors such as perception, learning, personality and motivation • major problems in the study of organizational behavior is to analyze and improve, the interpersonal relationships
- 3. SYSTEMATIC APPROACH • One basic approach to study interpersonal relations in an organizational system is transactional analysis. • This analysis deals with understanding, predicting and controlling interpersonal relationships.
- 4. • It was introduced by Eric Berne. • Transactional analysis is a technique used to help people better understand their own and other’s behaviour, especially in interpersonal relationships. • It is a good method for understanding interpersonal behaviour. • It offers a model of personality and the dynamics of self and its relationship to others that makes possible a clear and meaningful discussion of behaviour.
- 5. • Transactional analysis is primarily concerned with following: • Analysis of self awareness • Analysis of ego states • Analysis of transactions • Script analysis • Games analysis • Analysis of life positions • stroking
- 6. ANALYSIS OF SELF AWARENESS • The interpersonal relationships are composed of interself. • Self is the core of personality pattern which provides integration. • Self awareness is an important concept, it describes the self in terms of image, both conscious and unconscious. • Joseph Luft and Harrington have developed a diagram to look at one’s personality including behaviors and attitudes that can be known and unknown to self and known and unknown to others.
- 7. ANALYSIS OF EGO STATES • The ego plays an important role in human behaviour.• • People interact with each other in terms of psycological positions or behavioural patterns known as ego states.• • Ego states are person’s way of thinking, feeling and behaving at any time. • There are 3 important ego states. • Ego states: child, adult and parent. • A person of any age have these ego states in varying degree. • A healthy person is able to move from one ego state to another
- 8. THE EGO STATESPARENT ADULT CHILD 1. parent ego state: The parent ego state means that the values, attitudes and behaviours of parents an integral part of the personality of an individual. These people tend to talk to people and treat others like children. The characteristics of a person with parent ego state are: • Judgemental • Rule maker • Moralising • Over protective • indispensable
- 9. • 2. Adult ego state: The adult ego state is authentic, direct, reality based, fact seeking and problem solving People with adult ego state, gather relevant information, carefully analyse it, generate alternatives and make logical choices. • 3.Child ego state: the child ego state is characterized by very immature behavior. The important features of child ego state are creativity, anxiety, depression, dependence, fear, joy, emotional sentimental etc.