Streamline Communications Support
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The document discusses Unify's managed services which can help organizations shift resources from maintaining communications infrastructure to focus on innovation projects. Unify offers flexible outsourcing of support, 24/7 monitoring from global support desks, and consistent service level agreements. Their services are intended to reduce costs, risks, and allow for technology upgrades while meeting customers' needs.
Streamline Communications Support
- 2. Streamline Communications Support Unify Managed Services
- 3. Most IT organizations devote 65% or more of their budget to “keeping the lights on”. Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
- 4. How can you shift more resource to growth and innovation projects?
- 5. We manage support so you can manage innovation • Flexibly out-task/out-source communications/UC support • Multi-vendor environments • 24/7 monitoring • Global support desk • Consistent SLAs • Lower operating costs Unify Managed Services Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
- 6. Unify is a global service provider offering ITIL® based Managed and Professional Services in over 100 countries worldwide. This gives us the ability to offer cost effective and globally consistent service level agreements for multi- national customers with a heterogeneous technical environment.
- 7. Why Managed Services? Proactive service delivery ensures availability so you can focus more resource on innovation projects Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
- 8. Why Managed Services? Cost transparency reduces cap-ex and infrastructure costs Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
- 9. Why Managed Services? Reduce risk by having experts manage your communications network to a consistent standard worldwide Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
- 10. Why Managed Services? Flexible and smooth migration to advanced technology Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
- 11. Why Managed Services? Tailored service solutions to fit your needs and objectives Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
- 12. What can you expect? • Consistent, excellent support worldwide • Lower operating costs (20% to 30% is common) • Lower risk of down-time • A trusted advisor and partner* • More resource for innovation projects *Unify is a winner of the Nemertes Research Trusted Advisor Award 2013 Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
- 13. How can we help you? Custom and packaged services Global service desk Multi-vendor services Transition management Configuration management Change management Remote repair Service level management Release management Parts provision 24/7 system monitoring Remote back-up and recovery Flexible reporting Remote moves & changes Software patches/updates Software assurance On-site support Spare parts Security equipment monitoring Mobile device management Strategy consulting Service process design Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
- 14. Our global services infrastructure ensures excellence, efficiency & predictability • Multi-lingual front end support • Web, email, phone access • Over 30 languages • Secure NOC • Network fault monitoring • Remote diagnosis and resolution • High level support • Technical design • Global architecture solutions Global Service Desk Technical SolutionsNetwork Operations Copyright © Unify GmbH & Co. KG 2014. All rights reserved. ITIL-based portfolio, tools and delivery processes
- 15. Key Facts • Available in over 80 Countries • 1 million enterprise customers • 28 million voice ports supported • Over 2,000 certifications to support complex solutions Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
- 16. Explore your options What’s your perfect solution? Call us: US: (800) 765-6123 UK: 0800 158 5236 Learn more: www.unify.com Copyright © Unify GmbH & Co. KG 2014. All rights reserved.