![With the upcoming implementation of the Blackboard LMS at
Prosperity Bank it is necessary to restructure the Training
Department to meet the needs of the organization now and in the
future.
“Training is defined as a continuous learning process in which the
employees will acquire knowledge, enhance professional skills and
improve attitudes and behaviors to excel well on the job. The
objectives of the training department [are] to identify the required
training needs of an organization and fill the gap with a host of
training methods for the welfare of the organization and
employees on a whole” (Raman, 2009).
Overview of New Instructional Design and
Information Management Department](https://image.slidesharecdn.com/unit3prosperitybankdepartmentstructureplanfinal-150430210926-conversion-gate02/85/Unit-3-Prosperity-Bank-New-Department-Structure-in-Support-of-LMS-Implementation-2-320.jpg)
![A hosted LMS is installed and managed on the vendor‘s server by their staff…[and] often
termed ―SaaS‖ (software as a service) or ―cloud‖
Some of the advantages of a hosted platform are:
Eliminates the cost of hardware and network infrastructure to support local installation
Lowers staff costs for administration and maintenance
Puts less bandwidth load on the corporate network
Content and feature updates accomplished without intervention
Guarantees system upgrades and patches are applied on a timely basis; avoids the
headaches of reestablishing integrations, etc.
Enables faster implementation. This can be dramatic, for instance, 3 weeks for a hosted
solution vs 6 months for a behind-the-firewall solution.
Requires little or no internal technical support or development ( Berking & Gallagher,
2013, p 30).
SaaS (Software as a Service)](https://image.slidesharecdn.com/unit3prosperitybankdepartmentstructureplanfinal-150430210926-conversion-gate02/85/Unit-3-Prosperity-Bank-New-Department-Structure-in-Support-of-LMS-Implementation-14-320.jpg)
![ Caption decoders. Ensure all analog television displays and computer
equipment are equipped with caption decoder circuitry [that] receives,
decodes, and displays closed captions from broadcast, cable, videotape, and
DVD signals.
Tuners and tuner cards. Ensure television tuners, including tuner cards for
use in computers, are equipped with secondary audio program playback
circuitry.
Captioning. Ensure all instructional and informational video and
multimedia productions, that contain speech or other audio information
necessary for the comprehension of the content are open (permanent) or
closed-captioned.
Audio description. Ensure all instructional and informational video and
multimedia productions that contain visual information necessary for the
comprehension of the content are audio described.
Electronic and information subsystems comply with Section
508…incorporate assistive technology devices and equipment, as well as
ergonomic workplace solutions, when and as required, to assist
developmentally or physically challenged individuals to accomplish
effective computer use (United States Army, 2013, p. 40 -147)
Video and Multimedia Products](https://image.slidesharecdn.com/unit3prosperitybankdepartmentstructureplanfinal-150430210926-conversion-gate02/85/Unit-3-Prosperity-Bank-New-Department-Structure-in-Support-of-LMS-Implementation-17-320.jpg)
![1. Mixer with Audio interface: Mackie ProFX8
2. Studio monitor: Mackie MR5
3. Two studio headphone: Samson SR850
4. A condenser Microphone: SE Electronics X1
5. A pop sound shield
6. Clip mic stand
7. Studio Monitor Stand
8. Desktop Computer: CPU i7, 8GB of RAM, 2TB of HDD, Nvidia Quadro 800 for VGA.
9. DSLR camera: Canon 70D
10. TASCAM DR-40 [audio recorder] *
11. A DSLR tripod
12. A wireless microphone (clip on)
13. Two studio lights
14. A green screen (Chimchang, 2014, para. 3).
E-Learning Video Production
Two offices dedicated to video production. One office used for photo shoots, taping and voice
overs and the other office used as a control room.
Source: *Strauss, 2012.](https://image.slidesharecdn.com/unit3prosperitybankdepartmentstructureplanfinal-150430210926-conversion-gate02/85/Unit-3-Prosperity-Bank-New-Department-Structure-in-Support-of-LMS-Implementation-18-320.jpg)
![Arah, T. (2010, April 27). What’s happened to adobe cs5 web standard? [Blog post]. Retrieved from
http://www.pcpro.co.uk/blogs/2010/04/27/adobe-cs5-web-standard
Berking, P. & Gallagher, S. (2013). Choosing a learning management system. Retrieved from http://adlnet.gov
Capterra. (n.d.). Blackboard lms for business. Retrieved from http://www.capterra.com/learning-management-system-
software/spotlight/14500/Blackboard%20LMS%20for%20Business/Blackboard
Chimchang, N. (2014). Need advice for building an E-Learning production studio. Retrieved from
https://community.articulate.com/discussions/building-better-courses/need-advice-for-building-an-e-learning-
production-studio
Department of the Army. (2013). The army distributed learning (DL) guide. Fort Eustis,VA: Headquarters, United States Army
Training and Doctrine Command.
Des Moines Area Community College. (2014). Minimum hardware and software requirements. Retrieved from
https://go.dmacc.edu/online/pages/minrequirements.aspx
Hanover Research. (2011). Distance education models and best practices. Retrieved from
International Business Machines Corporation. (2015). Job search. Retrieved from http://www.salary.com/category/job-search/
International Business Machines Corporation. (2015). Salary. Retrieved from http://www.salary.com/category/salary/
Raman, V. (2009). What is training? Objectives of training department. Retrieved from http://www.careerride.com/td-training-
and-its-objectives.aspx
Strauss, D. (2012, November 24). Save a little on your next audio purchase. Retrieved from https://fstoppers.com/gear/save-
little-your-next-audio-purchase-4361
Teague, S.. (2014). Educational technology information paper. Fort Leavenworth, KS: Army Management Staff College.
U.S. Department of Labor Employment & Training Administration. (2015). Summary report. Retrieved from
http://www.onetonline.org/link/summary/11-3131.00
References](https://image.slidesharecdn.com/unit3prosperitybankdepartmentstructureplanfinal-150430210926-conversion-gate02/85/Unit-3-Prosperity-Bank-New-Department-Structure-in-Support-of-LMS-Implementation-21-320.jpg)
Unit 3 Prosperity Bank New Department Structure in Support of LMS Implementation
- 1. { New Instructional Design and Information Management Department
- 2. With the upcoming implementation of the Blackboard LMS at Prosperity Bank it is necessary to restructure the Training Department to meet the needs of the organization now and in the future. “Training is defined as a continuous learning process in which the employees will acquire knowledge, enhance professional skills and improve attitudes and behaviors to excel well on the job. The objectives of the training department [are] to identify the required training needs of an organization and fill the gap with a host of training methods for the welfare of the organization and employees on a whole” (Raman, 2009). Overview of New Instructional Design and Information Management Department
- 3. The new name of the department will be the Instructional Design and Information Management Department. The department will be staffed with learning and technology professionals with the skills necessary to create, deliver, and maintain courses in both an online and hybrid format. The Instructional Design and Information Management Department will partner with associates from other areas of the bank as necessary to create the Training Project Design Team. Subject Matter Experts, Key Stakeholders, Legal & Compliance Reviewers, and the Communications Team may be some of the roles that will require support from other areas of the bank in the design process. Overview of New Instructional Design and Information Management Department
- 4. Director of Human Resources Director of Training IT/LMS Manager IT/Helpdesk Associate IT/Helpdesk Associate IT/Helpdesk Associate Instructional Design Manager Instructional Designer/Content Developer Instructional Designer/Content Developer Graphics/AV Designer Graphics/AV Designer Facilities/Logistics Specialist Management Plan of the System Internal Infrastructure Training Project Design Team Dedicated Instructional Designer/Content Developer (Project Manager) Dedicated Graphics/AV Designer IT/Helpdesk Associate Subject Matter Expert(s) Key Stakeholders Representing Organization’s Business Lines Legal & Compliance Reviewers Communication Team Ideally, Instructional Designers, SMEs, and Graphics/AV Designers will remain constant throughout a training project.
- 5. Roles and Responsibilities Director of Training Instructional Design Manager Instructional Designer/Content Developer Graphics/Audio Visual Designer Facilities/Logistics Specialist IT/LMS Manager IT/Helpdesk Associate
- 6. Director of Training The Director of Training will oversee training at Prosperity Bank and represent the department in interactions with Key Stakeholders and outside organizations. Responsibilities include: Planning, and implementation of corporate in-service training programs Developing departmental goals and prioritizing department operations Ensuring that the training programs meet federal, state, and local regulations Measuring the impact of programs and learning activities Approving new training techniques and suggesting improvement to existing training programs Establishing long-range objectives and specifying the strategies and actions to achieve them Sources: U.S. Department of Labor Employment & Training Administration International Business Machines Corporation
- 7. Instructional Design Manager The Instructional Design Manager will oversee individual design projects. Responsibilities include: Assigning designers to specific projects Providing guidance to designers regarding project parameters and expected outcomes Establishing project milestones and monitoring project progress Communicating with organization stakeholders as required-- typically managers Developing and maintaining constructive relationships with internal business partners Thinking critically and making decisions in the best interest of the team Sources: U.S. Department of Labor Employment & Training Administration International Business Machines Corporation
- 8. Instructional Designer/Content Developer Instructional Designer/ Content Developers will develop training packages that meet organizational needs. Responsibilities include: Maintaining project timetable to produce training within time parameters Working with client department representatives (SMEs) to identify the educational needs of others, recommend formal educational or training programs or classes Facilitate instructor-led classes as needed in both an online and blended format Using computers and computer systems to program, write software, set up functions, enter data, or process information Developing, designing, or creating new applications, ideas, relationships, systems, or products Analyzing information and evaluating results to choose the best solution to problems Clearly communicating or explaining the meaning and application of information Sources: U.S. Department of Labor Employment & Training Administration International Business Machines Corporation
- 9. Graphics/Audio Visual Designer Graphics/AV Designers will translate the training concepts developed by the instructional designer and the SME into a package that engages learners and communicates bank values. Responsibilities include: Using knowledge of current graphic design software to produce graphic art and visual materials Generating and manipulating graphic images, animations, sound, text and video into consolidated and seamless multimedia programs Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contribution Using computers and computer systems to create engaging presentations Developing design templates to reduce product generation times and costs Source U.S. Department of Labor Employment & Training Administration
- 10. Facilities/Logistics Specialist The Facilities/Logistics Specialist will manage logistical functions related to training and coordinates training resources to ensure the smooth delivery of instruction. Responsibilities include: Scheduling and coordinating training events Coordinating training room assignments, schedules, and resources Facilitating delivery of raw materials, supplies, vendor resources, etc. required for training events Managing inventory and distribution of training supplies Developing and maintaining constructive and cooperative working relationships Sources: U.S. Department of Labor Employment & Training Administration International Business Machines Corporation
- 11. IT/LMS Manager The IT/LMS Manager will oversee the operation of the electronic aspects of training and supervise IT/Helpdesk Associates. Responsibilities include: Reporting to the Training Director regarding IT/LMS matters Serving as the primary liaison with Blackboard to resolve training- related problems Incorporating course designs and tools into the LMS Analyzing information and evaluating results to identify problems and generate solutions Building a sense of teamwork and service orientation among IT personnel Using computers and computer systems to program, write software, set up functions, enter data, or process information Enters, transcribes, records, stores, or maintains information in written or electronic/magnetic form Sources: U.S. Department of Labor Employment & Training Administration International Business Machines Corporation
- 12. IT/Helpdesk Associate IT/Helpdesk Associates will troubleshoot problems, and assist bank associates to complete electronic training. Responsibilities include: Listening to associates to determine the nature and/ or the cause of electronic learning problems Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts to solve technical problems Following protocols to resolve issues and reporting area of concern to the IT/LMS Manager Using computers and computer systems to enter data and process information Sources: U.S. Department of Labor Employment & Training Administration International Business Machines Corporation
- 13. Instructional Design and Information Management Department Proposed Salaries Role Texas Salary U.S. National Salary Director of Training $104,500.00 $110,104.00 Instructional Design Manager $107,188.00 $107,188.00 Instructional Designer/Content Developer $63,300.00 $61,550.00 Graphics/AV Designer $40,800.00 $44,800.00 Facilities/Logistics Specialist $86,900.00 $83,900.00 IT/LMS Manager $82,500.00 $83,410.00 IT/Helpdesk Associate $45,200.00 $47,610.00 Sources: U.S. Department of Labor Employment & Training Administration, International Business Machines Corporation
- 14. A hosted LMS is installed and managed on the vendor‘s server by their staff…[and] often termed ―SaaS‖ (software as a service) or ―cloud‖ Some of the advantages of a hosted platform are: Eliminates the cost of hardware and network infrastructure to support local installation Lowers staff costs for administration and maintenance Puts less bandwidth load on the corporate network Content and feature updates accomplished without intervention Guarantees system upgrades and patches are applied on a timely basis; avoids the headaches of reestablishing integrations, etc. Enables faster implementation. This can be dramatic, for instance, 3 weeks for a hosted solution vs 6 months for a behind-the-firewall solution. Requires little or no internal technical support or development ( Berking & Gallagher, 2013, p 30). SaaS (Software as a Service)
- 15. Blackboard LMS at a Glance Deployment: Installed Mobile Web Based Training: Documentation Webinars Live Online In Person Support: Online Business Hours 24/7 (Live Rep) Features Checklist Academic / Education AICC / SCORM Compliant Mobile Learning Asynchronous Learning Corporate / Business eCommerce Tin Can API Blended Learning External Training Social Learning Built-In Course Authoring Gamification Synchronous Learning Certification Management Internal Training Testing / Assessments Classroom Management Live / Video Conferencing (Capterra, n.d., para. 1)
- 16. Recent developments such as greater levels of bandwidth, less expensive dedicated room-based videoconference equipment, and free personal videoconference capabilities on desktop computers have contributed to rapid growth in the use of synchronous videoconferencing in training and education. There are three types of videoconferencing capabilities: Personal –Skype®, iChat®, and LiveMessenger®, and FaceTime® Web-based –WebEx® and Elluminate Live®. Web-based videoconferencing is often a core feature of VLEs. Room-based dedicated systems – use dedicated hardware (a codec camera, microphone, large video monitor, and speaker system) Examples are Polycom®, Tandberg®, and LifeSize®. (Berking & Gallagher, 2013, p. 73). Video Conferencing Integration
- 17. Caption decoders. Ensure all analog television displays and computer equipment are equipped with caption decoder circuitry [that] receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. Tuners and tuner cards. Ensure television tuners, including tuner cards for use in computers, are equipped with secondary audio program playback circuitry. Captioning. Ensure all instructional and informational video and multimedia productions, that contain speech or other audio information necessary for the comprehension of the content are open (permanent) or closed-captioned. Audio description. Ensure all instructional and informational video and multimedia productions that contain visual information necessary for the comprehension of the content are audio described. Electronic and information subsystems comply with Section 508…incorporate assistive technology devices and equipment, as well as ergonomic workplace solutions, when and as required, to assist developmentally or physically challenged individuals to accomplish effective computer use (United States Army, 2013, p. 40 -147) Video and Multimedia Products
- 18. 1. Mixer with Audio interface: Mackie ProFX8 2. Studio monitor: Mackie MR5 3. Two studio headphone: Samson SR850 4. A condenser Microphone: SE Electronics X1 5. A pop sound shield 6. Clip mic stand 7. Studio Monitor Stand 8. Desktop Computer: CPU i7, 8GB of RAM, 2TB of HDD, Nvidia Quadro 800 for VGA. 9. DSLR camera: Canon 70D 10. TASCAM DR-40 [audio recorder] * 11. A DSLR tripod 12. A wireless microphone (clip on) 13. Two studio lights 14. A green screen (Chimchang, 2014, para. 3). E-Learning Video Production Two offices dedicated to video production. One office used for photo shoots, taping and voice overs and the other office used as a control room. Source: *Strauss, 2012.
- 19. ADOBE CREATIVE CLOUD Adobe Bridge Adobe Edge Adobe Edge Animate Adobe Edge Reflow Adobe Edge Code Adobe Edge Inspect Adobe Flash Adobe Flash Builder Adobe Flash Player Adobe Flash Professional Adobe Scout Adobe Illustrator Adobe InDesign Adobe After Effects Adobe Photoshop Adobe Muse ADOBE eLEARNING SUITE2 6.1 Adobe Captivate 6 Adobe Flash® Professional CS6 Adobe Dreamweaver® CS6 Adobe Photoshop® CS6 Extended Adobe Acrobat® XI Pro Adobe Presenter 8† Adobe Audition® CS6 Additional components: Adobe Bridge CS6 Adobe Dreamweaver Adobe Acrobat Adobe Audition Adobe Premier Pro Adobe Prelude Adobe Speedgrade Adobe Dynamic Link Adobe Connect Articulate Storyline PowerPoint Educational Technology Online and Hybrid Training Software Sources: Arah, 2010. Army Management Staff College, 2014.
- 20. Minimum Windows PC Requirements Software Requirements: Windows XP, Vista or 7 Microsoft Office, Acrobat Reader, QuickTime Player, Adobe Flash Player. Minimum Apple Macintosh Requirements Software Requirements: Mac OS 10.5 or higher or Leopard Microsoft Office, Acrobat Reader, QuickTime Player, and Adobe Flash Player. Internet Connection – DL or better Internet Connection – DL or better Web Browser (Must have one of the following): Internet Explorer 7 or higher Firefox3.5 or higher Java version JRE 6, JavaScript, and Cookies must be enabled in browsers. Web Browser ( Must have one of the following): Firefox3.5 or higher Safari4 Java, JavaScript, and Cookies must be enabled in browsers. Prosperity Bank Employee/User Equipment Source: Des Moines Area Community College, 2014.
- 21. Arah, T. (2010, April 27). What’s happened to adobe cs5 web standard? [Blog post]. Retrieved from http://www.pcpro.co.uk/blogs/2010/04/27/adobe-cs5-web-standard Berking, P. & Gallagher, S. (2013). Choosing a learning management system. Retrieved from http://adlnet.gov Capterra. (n.d.). Blackboard lms for business. Retrieved from http://www.capterra.com/learning-management-system- software/spotlight/14500/Blackboard%20LMS%20for%20Business/Blackboard Chimchang, N. (2014). Need advice for building an E-Learning production studio. Retrieved from https://community.articulate.com/discussions/building-better-courses/need-advice-for-building-an-e-learning- production-studio Department of the Army. (2013). The army distributed learning (DL) guide. Fort Eustis,VA: Headquarters, United States Army Training and Doctrine Command. Des Moines Area Community College. (2014). Minimum hardware and software requirements. Retrieved from https://go.dmacc.edu/online/pages/minrequirements.aspx Hanover Research. (2011). Distance education models and best practices. Retrieved from International Business Machines Corporation. (2015). Job search. Retrieved from http://www.salary.com/category/job-search/ International Business Machines Corporation. (2015). Salary. Retrieved from http://www.salary.com/category/salary/ Raman, V. (2009). What is training? Objectives of training department. Retrieved from http://www.careerride.com/td-training- and-its-objectives.aspx Strauss, D. (2012, November 24). Save a little on your next audio purchase. Retrieved from https://fstoppers.com/gear/save- little-your-next-audio-purchase-4361 Teague, S.. (2014). Educational technology information paper. Fort Leavenworth, KS: Army Management Staff College. U.S. Department of Labor Employment & Training Administration. (2015). Summary report. Retrieved from http://www.onetonline.org/link/summary/11-3131.00 References
Editor's Notes
- #14: The salaries represent the mid-level salary for the state of Texas and the U.S. national average. In most cases, the salary for each role in the state of Texas is higher than the national average.