UNIT II Commuication style
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This document discusses communication styles and how understanding different styles can improve interactions. It describes the four main styles: direct, spirited, systematic, and considerate. The direct style emphasizes getting to the bottom line quickly in a decisive manner. The spirited style is enthusiastic and persuasive. The systematic style focuses on facts and precision. The considerate style listens well and uses supportive language. Understanding different communication styles can help interpret others' behaviors better and influence success. Teams benefit from having representation across all four styles. Flexing one's own style can also help connect with others.
UNIT II Commuication style
- 1. COMMUNICATION STYLES UNIT II: Chapter …2 By… Prof. Sonali R. Pawar Assistant Professor, Pharmaceutical Chemistry Department, JSPM’s Charak College of Pharmacy and Research, Wagholi , Pune 412207
- 2. Content: Introduction The communication style matrix with example for each: 1. Direct communication style 2. Spirited communication style 3. Systematic communication style 4. Considered communication style COMMUNICATION STYLES IN TEAMS… There is no right or wrong style…we need all four types The best teams are ones that have similar representation from all four styles We vastly improve our chances of successfully connecting and communicating with another when we “style flex”
- 3. CommunicationIs….. Whatis“communicationstyle”? The process of attempting to create shared understanding Verbal & nonverbal Simultaneous assigning of meaning How people act when they can do things their own way— the way that is most natural to them. Behavior so consistent that it is predictable. Behavior that seems “typical,” part of their personality, or you expect it most of the time. BenefitsofUnderstandingCommunicationStyle Improves your interaction with others Helps others interpret your behavior Helps you interpret others’ behavior Influences your success
- 4. Effective communication is essential to a happy and productive work environment. Managers and Employees should be allowed to each other and receive information from each other in useful and supportive ways. A communication style is the way we share information with others. There are four Different forms of communication: verbal, Paraverbal body language personal space. To become an excellent, highly effective communicator, you need to understand other people’s communication styles. INTRODUCTION
- 5. 1. Verbal: you have complete control over the words you use in a statement. Differences in age, Experience, and background can result in different interpretation of the same statement. 2. Paraverbal: it not just what you say, but the way you say it that can change the meaning of your statement. The voice tone and intensity ,as well as the speed that someone speaks and the pauses in between are examples of paraverbals. 3. Body Language: it is communicated to others by your body movements and facial expressions. For Example ,the way you stand, walk, shake hands, and maintain eye contact are all forms of body language. 4. Personal Space: It includes not only the space between you and others, but also your personal appearance, your choice of decorations, and how you arrange your workspace.
- 6. HOW DO THE FOUR STYLES GETTO “B”? DIRECT>>> SPIRITED>>> SYSTEMATIC>>> CONSIDERATE>>> HOW CAN I QUICKLY GAUGE SOMEONE’S STYLE WHO I’VE NEVERMET BEFORE? Direct Spirited Considerate Systematic Talking Gets to the point Tellsgood stories Doesn’t offer opinions Precise Listening Poor listener Doesn’t hear details Sympathetic listener Seeks facts Handshak e Firm Enthusiastic Gentle Brief Personal Space Maintains distance Likes to be close Tactile Avoids touching Movement Bold Quick Slow Controlled Workspace Suggests power Cluttered Displays photos Organized
- 7. 1) DIRECT COMMUNICATION STYLE The direct style (high assertiveness and low expressiveness) characterized by a decisive tone and an emphasis on the bottom line. Possess strong leadership styles and gets things done at fast pace. Not afraid to take risks to get what they want. Direct communication is speech that conveys clear messages or that clearly directs actions. Direct communication may be used when there is no room for discussion or compromise. 2) SPIRITED COMMUNICATION STYLE The spirited style (high assertiveness and high expressiveness) ,which has an animated style and can be very persuasive. They are enthusiastic and friendly , rather be around other of people then alone. They are able to motivate and generate excitement in others because of their optimistic, focus and lively nature.
- 8. 3) SYSTEMATIC COMMUNICATION STYLE The systematic style (low assertiveness and low expressiveness) characterize by a precise speaking style with an emphasis on facts. They prefer to make decisions based on facts, not emotions and are very accurate and objective and always rely on date and are excellent problem solvers. 4) CONSIDERATE COMMUNICATION STYLE The considerate style (low assertiveness and high expressiveness) is a style that features people who listen well and use supportive language. They are always aware of others’ feelings, and reliable. They are also suitable for any profession that requires you to care for others.
- 10. DIRECT SPIRITED CONSIDERATE SYSTEMATIC . Gets to the bottom line . Speaks forcefully. . Presents position strongly. . Persuasive . Is a good story-teller . Focuses on the big picture. . Uses motivational speech. .Listens well .Is a good counselor .Uses supportive language. .Builds trust .Presents precisely. .Focus on facts. .Efficient on speech .Well organized workplace.
- 11. Filters and frames: The combined workings of filters and frames, both of which occur within our subconscious, help us define the four basic styles of communicating. Using filters and frames, you can distill the four basic communication styles to these terms: Director: Filter from facts and responds assertively Expressers: Filters for feelings and responds assertively Thinkers: Filter from facts and responds by probing Harmonizers: Filters for feelings and responds by probing 1. Corner Style: Some people approximately one in hundred 4 Corner styles: Director, Entertainer, Analyzer, pleaser 2. Blended Style: Occupy two places on matrix: person high score is identical
- 12. FOUR STYLES: STRENGTHS DIRECT Takes charge Thrives on competition/winning Fast paced, goal directed Strong leadership skills Likes to take risks Speaks forcefully Decisive
- 13. Enthusiastic & friendly Good storyteller SPIRITED Good at building alliances Likes the spotlight Uses motivational speech to generate enthusiasm Persuasive Prefers to be with other people FOUR STYLES: STRENGTHS
- 14. CONSIDERATE Values warm, personal relationships Good listener/counselor Works best on teams Always aware of others’ feelings Reliable & steady Uses supportive language Builds trust FOUR STYLES: STRENGTHS
- 15. SYSTEMATIC Heavy emphasis on accuracy and objectivity Decides based on facts Excellent problem solver Organized & orderly Prefers clear guidelines Seeks information Likes a well-organized work space Speaks/presents efficiently and precisely FOUR STYLES: STRENGTHS
- 16. DIAMETRICALLY OPPOSED STYLES SYSTEMATIC CONSIDERATE SYSTEMATIC CONSIDERATE
- 17. Poll: Considering ThePositiveAndNegativesOf EachStyle, Think About The Style Of Your Direct Supervisor (Or Key Team Or Family Member). WhatIs The RelationshipOfTHEIR StyleToYOUR Style? Is It: The same style as your own? Adifferent style (but not diametrically opposite) yours? Astyle that is diametrically opposite of yours? CONSIDERATE SYSTEMATIC
- 18. Learning Outcomes • Identify a preference for one of four communication styles • Uncover the characteristics of each style • Discover how style affects communication • Learn how to "speed read" a person's dominant communication style • Understand how to "flex" style for effective communication with others What's My Communication Style?