Using Social Media to Find and Close More Business provides three key recommendations for using social media to engage prospects and drive sales: 1) Find and engage prospects "upstream" before they become active buyers by participating in their online communities to build trust and credibility. 2) Use research tools to customize your approach for new target customers based on their interests and activities online. 3) Publish your own valuable, relevant content to attract new prospects and position yourself as a trusted resource in their industry or area of interest.