Week 3 - Virtual Sprint School PPT
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In week 3 of the #virtualsprintschool, Andrew Siu from the BC Patient Safety & Quality Council discussed journey mapping and goal setting in healthcare design. Participants learned to create a user journey map and set ambitious goals for the next two years while also reflecting on potential failures. Upcoming sessions will feature guest speaker Lucas Artusi and activities focused on comparable solutions and sketching.
Week 3 - Virtual Sprint School PPT
- 2. Session Objectives o Guest Speaker: Andrew Siu o Journey Map o Pick a Target o Goal setting #SprintSchool@Design4AHS
- 3. What do you know about mapping?
- 8. Andrew Siu BC Patient Safety & Quality Council Andrew Siu works for the BC Patient Safety & Quality Council, a government organization that advances the improvement of health care quality across the province. His practice includes applying human- centered design and design thinking toward building products, services, and experiences that accelerate patient and quality of care. #SprintSchool@Design4AHS
- 37. Breakout! What was your biggest AHA! #SprintSchool@Design4AHS
- 42. Map out the steps of the user's journey This will be a simple diagram with around 5-15 steps. Journey Map @Design4AHS #SprintSchool
- 45. Where do you want to be in 2 years? GoalSetting #SprintSchool
- 49. How might we fail?
- 50. Key takeaways •Journey Map is a simple way to help understand your user journey •We make decisions through note and vote •Set a goal that is ambitious #smartgoalssuck •Make failure fun a again! #SprintSchool@Design4AHS
- 52. Activity for the week #SprintSchool@Design4AHS
- 54. Next week… o Guest Speaker: Lucas Artusi o Comparable Solutions o Sketching #SprintSchool@Design4AHS
- 55. Call me maybe… •Design Lab: design.lab@ahs.ca •Twitter: @Design4AHS #SprintSchool@Design4AHS
Editor's Notes
- #2: JM
- #3: JM
- #4: JM
- #5: JM
- #6: Pick 2
- #7: AA
- #38: 5 minutes
- #39: AA Day 1 you understand your problem, decide what part of the problem to solve and decide what solutions to test Day 2: design prototype versions of your solution and test with real users to get their feedback
- #40: Day 1 you understand your problem, decide what part of the problem to solve and decide what solutions to test Day 2: design prototype versions of your solution and test with real users to get their feedback
- #42: AA
- #43: AA 45 mi – 60 mins Not perfect, a step of how the user interacts with your system. People get worried during a journey map.. They hear the map, they think of extremely detailed swim lane, time points. We are not looking for every detail, just map the overall experience of the user. Max 5-15 steps. Then make your journey map – often the map is a current state of what’s happening or the lived experience so you can pinpoint your best opportunities to address and improve. You can also do a future state which takes you through the high level experiences you want your customer to have that they don’t currently. This shows you what you need to build and where you want to start on that desired experience / journey List customers and key players on the left. Draw the ending, with your completed goal, on the right. Finally, make a flowchart in between showing how customers interact with your product. Keep it simple: five to fifteen steps. (p. 65) Starting with the Problem Statement as the first step, as a group, use your understanding of the Problem Statement to map out the steps of the user's journey through solving that problem The Facilitator should stand at the whiteboard and draw the flow. Keep adding steps until you've reached a solution.
- #44: How can people in the community, learn about the current day program? We mapped it and we identify what were the biggest problems and challenge. The biggest problem was , that there was only one way for the community to learn about theprogram. ***
- #45: JM- You have listened to lightning talks, you have done how might wes, you have done journ map, you, an awesome problem and you understand your user. We went from problem identification to what you want to accomplish ? We will build the strategic smart goal in 15 mins. Who has been part of a a strategic 1-3-5 year planning meeting?
- #46: JJ The question is , and we get them to write or their own sticky notes.
- #47: Starting with In 2 years. Goals and voted.
- #48: Energy, in the room, people feel that this is the first big decision in the room. Faster than before.
- #49: Create a goal statement for your personal challenge Pick one
- #50: Another thing that we do , we get pessimistic !!!! In a fun way Its OK to talk about FAILURE!!!
- #51: ALI HATE SMART GOALS.
- #53: AA
- #56: Josh