The document discusses prioritizing customer needs using the Analytic Hierarchy Process (AHP). It provides an overview of AHP, including that it derives ratio-scale priorities from relative judgments. An example is given to show how AHP is used to derive the priorities of different fruits based on their juiciness. The outputs are proven to be ratio-scale priorities through mathematical proofs and consistency checks. AHP can incorporate both qualitative and quantitative inputs to determine priorities for decision-making.