What Is Field Service Lightning?
- 1. What Is Field Service Lightning? Field Service Lightning works along with Sales Cloud of Salesforce helping managers and Field Servicemen perform multiple tasks. FSL Salesforce adds the functionality of keeping field technician at the right place, at the right time, in order to complete a job assigned. It helps in monitoring the field servicemen activities and they can also update their real time data through the application like job status, work orders and change requests. The field Service Lightning mobile app works even when offline. So the field agents can be connected to the manager even without an internet connection. How does Field Service Lightning works? Field Service Lightning Salesforce really works when the three important parts of the product works together to provide a complete field service management solution to the users. ● Clients requests– A field Service Lightning starts when a user receives a call from the customer to raise a service request. The agent then creates a work order.
- 2. ● Dispatcher– Dispatcher schedules appointments and appoints to the field agents according to the criteria like who is nearby to the location, has required skill sets and carrying the right tools needed for the service request. ● Field Agent– The field technicians receives the service requests on their mobile phones through FSL application. They complete the service appointments and update the service orders. They take the signatures of the clients after closing the work orders. What are the benefits of Field Service Lightning Salesforce? ● Access anytime, anywhere- The most important feature of the FSL Salesforce is its mobility. ● Offline Accessibility- It can be used even when an agent is having some cellular network issues or does not have an internet connection. ● Faster Service delivery- It helps in providing faster service to clients. It assigns jobs on the basis of skills and accessibility. ● Improves Productivity- The FSL app provides all the important data on the device. Accessing those record, a field agent can take immediate action and resolve queries instead of waiting for the orders from supervisors to come to the final conclusion. Astrea has implemented FSL for many of its clients across the globe. Astrea has helped many businesses connect with their workforce and provide them the authority to make smarter decisions and deliver excellent field services. The Field Service
- 3. management programming implemented by Astrea has resolved Field Service calls faster, increased work productivity of field technician and automated the appointments scheduling by dispatcher.