What is IT4IT? - Suresh GP
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The document introduces the IT4IT framework as a new standard aimed at improving the IT value chain within a Southeast Asian telecom provider. It discusses the current challenges faced, such as procurement delays and HR processes, while proposing enhancements through best practices and a unified architecture. The document emphasizes the need for organizational change management and outlines key performance indicators to measure improvement in IT service delivery.
![<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Using Requirement to Deploy to measure investment effectiveness
Proving the value of KPIs
% of requirements –
Business, DepartmentsRequirements
% of resources ready for
deployment to projectOn time
% of automated build,
tests, deployAutomation
% of detected vs closed
at releaseDefects
% of successful resource
deployments
[Performance]
Deploy
% of emergency changesChange](https://image.slidesharecdn.com/22august2016-sureshgp-whatisit4it-160824074036/85/What-is-IT4IT-Suresh-GP-20-320.jpg)
What is IT4IT? - Suresh GP
- 1. Pink Elephant – Knowledge Translated Into Results What is IT4IT? Introduction to A New Standard Suresh GP, Managing Director TaUB Solutions Pte Ltd Twitter @sureshgp
- 2. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. 2 Why are we here today?
- 3. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. What is the current situation?
- 4. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. "Here is Edward Bear, coming downstairs now, bump, bump, bump, on the back of his head, behind Christopher Robin. It is, as far as he knows, the only way of coming downstairs, but sometimes he feels that there really is another way, if only he could stop bumping for a moment and think of it." — A.A. Milne (Winnie the Pooh and the House At Pooh Corner)
- 5. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. IT Transformation – Value Creator
- 6. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. How does IT deliver Value?
- 7. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. IT Value Chain
- 8. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. IT Service Model
- 9. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. About Client Profile § Telecom Provider in South East Asia § SMB segment § Operational Excellence § Needed Improvement across value chain § Single Unified Architecture/Methodology to get everyone on same page
- 10. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Selling point for IT4IT Val Sribar, Group Vice President Gartner Enterprise Software Research Group
- 11. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Organizational Driver Common Understand ing End-End value Chain Holistic view of Business Leveraging Best Practices across Learn, Equip & Excel
- 12. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Client Org Structure
- 13. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. IT4IT Content Value Stream Context Overview Why it matters Deeper dive KPIs High level flow Component s Reference Architectur e Context Detailed Architectur e
- 14. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. How did they adopt IT4IT As-Is vs To be Mapping with IT4IT VS & SS Practical CSI & Value Delivery
- 15. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Approach to IT4IT Challenges with CMO Department IT4IT Value Stream/ Supporting Services Increased Time with releasing PO`s Procurement Request to Fulfillment Payment to Vendors not done on time Finance Detect to Correct Hiring cycle and Security Clearance Process HR Requirements to Deploy Management of Multi Supplier Contracts, Performance and Deliverables Vendor Management Governance & Request to Fulfillment Business Agility and Competitive Advantage IT Strategy to Portfolio
- 16. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Procurement Vendor Selection Req & Compliance Approval Chain Linkage to SAP system Generation of PO a.Spooling of Pos b.Downtime of Systems c.Reset of Counter
- 17. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Use Request to Fulfill chain to quantify the value of self-service Proving the value of KPIs POs per period per serviceDeliver % self-service requestsCosts % of Pos delivered on time with automationSpeed % of subscriptions active or expiringBroker % of successful vendor deploymentsUsage % of subscriptions requiring an incidentSatisfaction
- 18. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Human Resources Security Clearance took about 2 weeks Reassess Vendor/Change Cycle
- 19. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Revised Business Process Cycle Business Forecast & Sourcing Screening Initial Interview Final Interview Feedback Shortlisting & Offer Joining Formalities & Verification - Strengthening IJP - Encouraging Contractors - Global Pool
- 20. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Using Requirement to Deploy to measure investment effectiveness Proving the value of KPIs % of requirements – Business, DepartmentsRequirements % of resources ready for deployment to projectOn time % of automated build, tests, deployAutomation % of detected vs closed at releaseDefects % of successful resource deployments [Performance] Deploy % of emergency changesChange
- 21. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Finance Challenges § PO`S not released on time § Physical Invoices as supposed to Digital Invoices § Backlog of Payments § Compliance Check additional § Finance ( Internal) vs Finance (External)
- 22. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Business vs IT Source – BRMBOK from BRMI
- 23. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Leveraging the power of best practices Common Interface? ITIL Agile Lean DevOps
- 24. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. The Grab@Pizza team Business Managers IT Management Game Leader CEO Business Manager Logistics Supplier
- 25. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Business Team HR IT management FinanceIT Support IT Operations Change MngtAppl development CEO Supplier Game Layout – Business Simula9on
- 26. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Steps in each Month Process Calls Accept, and solve calls using SD en IM processes Analyze closed calls (PM), identify Known Errors Analyze Business Demands Check the Business Demands and Technology Opportunities Analyze Performance Check the Performance and Capacity of the Infrastructure Plan Development Plan changes (RFC’s) and Development. Prepare them and plan them for Implementation (Change Calendar) IT Financial Report Report your IT costs to the Business Analyze Grab@Pizza Organize Roles NEW INFO Reports Game Leader will prepare new situation - Calls/workload on infrastructure - Financials for Grab@Pizza Check all available materials, improve process and organize IT roles Plan Changes
- 27. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Incident/Calls Process MADE SD SOLVE D IM OPEN PM Report Made 9 Not taken by SD 3 Solved by SD 1 Solved by IM4 Open 1 KE Game Board 2,3 4 7 5 9, 10 6 8
- 28. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Plan Changes RF C PRE P 2 PREP 1 IM 1 IM 2 Change Preparation Change Calendar Application Development DEV 2 DEV 1 5 6 7 8 &9 1, 2 3,4
- 29. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Dashboard
- 30. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Result of Business Simulation § People more focused on current scope of work and deliverables § Complete absence of end-end value chain § IT to come up with Strategic, Tactical and operational initiatives to address business goals
- 31. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Value Chain: Strategy to Portfolio (STP) Proving value KPIs % of new investment vs maintenanceInnovation % planned vs actualCosts % CapEx vs OpExSP/TP/OP Business Forecast, Pipeline Market Trends & Competitive Intelligence Demand % satisfied customers, users and businessUsage Deficiencies in security policies and standardsCompliance
- 32. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Challenges
- 33. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. OCM – Big Cheetah
- 34. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Perception Stereotypes DOI USA
- 35. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Internalization and Communication Credit – www.scoop.it
- 36. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Lessons Learnt
- 37. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Top 7 Mistakes of Org Change u Neglect - People Dimension of Change u Not Managing Expectations - Trough of Despair u Persisting with Old World Measures vs New world outcomes u Over Reliance on Centralized CHM to Usher Change u Push Change instead of Pull u Losing Focus while Undergoing Transformation u Not Pausing for Celebration and Reflection
- 38. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Resources
- 39. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Next Steps
- 40. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Coordinates gps@taubsolutions.com @sureshgp https://www.linkedin.com/in/sureshgp www.taubsolutions.com
- 41. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. gps@taubsolutions.com www.taubsolutions.com www.twitter.com/sureshgp Questions?