Working knowledge
Download as PPT, PDF1 like563 views
The document discusses knowledge management and virtual collaboration. It defines knowledge management as capturing and sharing a company's collective expertise to benefit goals. Virtual collaboration utilizes technology to facilitate teamwork across locations. The document provides examples of knowledge management initiatives and virtual collaboration tools to connect experts and share lessons learned.
![“ Information and knowledge are the thermonuclear competitive weapons of our time. Knowledge is more valuable and more powerful [if applied] than natural resources, big factories, or fat bankrolls.” Thomas Stewart](https://image.slidesharecdn.com/workingknowledge-110430071529-phpapp02/85/Working-knowledge-15-320.jpg)
![“ It has been 500 years since Pacioli [the founder of accounting] published his seminal work on accounting and we have seen virtually no innovation in the practice of accounting - just more rules” David Wilson Partner, Ernst & Young](https://image.slidesharecdn.com/workingknowledge-110430071529-phpapp02/85/Working-knowledge-33-320.jpg)
Working knowledge
- 1. "Some drink at the fountain of knowledge...others just gargle."
- 2. Working Knowledge Making Knowledge Management and Collaboration Work For You By Craig Mathews IS Director, McKim & Creed
- 4. “ The only irreplaceable capital an organization possesses is the knowledge and ability of its people. The productivity of that capital depends on how effectively people share their competence with those who can use it.” Andrew Carnegie
- 5. Knowledge Management Definition Taking Inventory of Your Most Valuable Asset Ways to Capture and Utilize Corporate Knowledge
- 6. Virtual Collaboration A Working Definition Measuring Your Virtual Collaboration Quotient (VCQ) Trends in Collaborative Tools
- 8. “ Like sand in a beach house, information gets in everywhere” Thomas A. Stewart
- 9. Had Any of these Challenges? Information glut or lack of information Many are unaware of information elsewhere in organization Significant "reinventing the wheel" Common use of out-of-date information
- 11. Knowledge is Power Francis Bacon
- 12. Knowledge is Power Francis Bacon Or Is It?
- 13. What good is knowledge if it’s not used?
- 14. It is only the Application of Knowledge that leads to Power
- 15. “ Information and knowledge are the thermonuclear competitive weapons of our time. Knowledge is more valuable and more powerful [if applied] than natural resources, big factories, or fat bankrolls.” Thomas Stewart
- 16. Chronic Corporate Condition: Brain Cramp
- 17. “Ages” of the Century
- 18. “Ages” of the Century No more Brain Cramp!
- 20. Hugh MacDonald, Futurologist, ICL Intellectual Capital is “knowledge that exists in an organization that can be used to create differential advantage”
- 21. Thomas A. Stewart Intellectual Capital : Intelligence becomes an asset when free-floating brainpower is given a coherent form; when it is captured in a way that allows it to be described, shared, and exploited; and when it can be deployed to do something that could not be done if it remained scattered… Intellectual capital is packaged useful knowledge.
- 22. Thomas A. Stewart Intellectual Capital : Packaged useful knowledge.
- 25. and Knowledge Management is “the systematic leveraging of information and expertise to improve organizational innovation, responsiveness, productivity and competency.”
- 26. Brooke Akers Knowledge Management is “the process of drawing upon the collective wisdom of employees and data repositories on behalf of company goals.”
- 27. Patel and Fenner Knowledge Management is “the harnessing of a company’s collective expertise wherever it resides, and the distribution of that expertise to the right people at the right time.” September/October 1998
- 28. Patel and Fenner Knowledge Management is “the harnessing of a company’s collective expertise wherever it resides, and the distribution of that expertise to the right people at the right time.” September/October 1998 Good Stuff!
- 29. Benefits of KM Higher productivity Less duplicated effort Better decisions based on better information Access to a person’s knowledge without access to the person Competitive advantage through leveraged intellectual capital
- 30. Knowledge Management Definition Taking Inventory of Your Most Valuable Asset
- 31. It’s always helpful to have a large inventory!
- 32. But how do we account for it?
- 33. “ It has been 500 years since Pacioli [the founder of accounting] published his seminal work on accounting and we have seen virtually no innovation in the practice of accounting - just more rules” David Wilson Partner, Ernst & Young
- 34. “ The components of cost in a product today are largely R&D, intellectual assets, and services. The old accounting system, which tells us the cost of material and labor, isn’t applicable.” Edmund Jenkins Partner, Arthur Andersen
- 35. Goals of KM Initiatives Competitive Intelligence Skill transfer Creating and designing new products and services Improved Decision Support Access to documents, newsletters, policies, calendars, manuals and courses online
- 36. What could you do with the right knowledge?
- 37. This little bit of knowledge can make or break a business! Tom Peters, Circle of Innovation
- 38. Questions to Start With What information do we need to make good decisions? How does that knowledge add value to the decision-making process? How can it be stored? How can we get it to the right people at the right time?
- 39. “ We needed a way to transfer our allegiance from the product line to the engineering practice. Communities of practice are the bridge.” Skip Hovsmith National Semiconductor
- 40. Community of Practice An informal group with at least one core common interest that advances each member’s skills and expertise through community
- 41. Ideas for Knowledge Sharing Communities of Practice Recognize them and their importance Give them the resources they need Fertilize the soil, but stay away from the husbandry (don’t fund them too much and expect deliverables)
- 42. Knowledge Management Definition Taking Inventory of Your Most Valuable Asset Ways to Capture and Utilize Corporate Knowledge
- 43. Capturing Knowledge Roundtable discussions on topics Put the infrastructure for knowledge sharing in place and watch it work Use the intangible value chain (upstream and downstream sources such as suppliers, dealers, tangential businesses)
- 44. Capturing Knowledge (cont’d) Pay-for-Knowledge programs Make knowledge sharing/capture part of performance evaluation Make knowledge management part of each job description Make KM part of the culture of the organization, starting from the top
- 45. Knowledge Management Knowledgebases Intellectual Capital Data Mining Data Marts Data Warehouses Decision Support Systems EIS
- 46. Knowledge Management Knowledgebases Intellectual Capital Data Mining Data Marts Data Warehouses Decision Support Systems EIS Where Do We Start?
- 47. Knowledge should be intuitively organized for easy access
- 48. Knowledge Technologies Networks (infrastructure) Enterprise-wide Information Systems (data warehouse) Knowledgebases Workflow Visualization Process Simulation
- 49. Primary KM Initiatives Corporate Yellow Pages (knowing who the experts are and where knowledge lies) Lessons Learned (constant improvement) Competitor Intelligence Customer and Supplier Intelligence
- 50. KnowledgeWare Lotus Notes/Domino Server Microsoft Exchange Server Internet (Intranet) Technologies Open Text LiveLink Lotus Domino Server Microsoft IIS/Site Server with Add-ons Oracle Warehouse
- 51. “ Information systems put the onus of asking the right question on the user of the system. Knowledge management systems, correctly implemented, shift that burden to the system.” Thomas Koulopoulos
- 52. To Consider in a KM System Knowledge Source Date of knowledge acquisition (Y2K compliant) Date for review/deletion (shelf life) Processes/tools to make knowledge more valuable Ubiquitous access to contents (except sensitive data)
- 53. Thomas A. Stewart, Intellectual Capital Company’s Capital
- 54. Working Knowledge A Break from the Routine
- 55. Virtual Collaboration A Working Definition
- 56. Bob Guns, The Faster Learning Organization “ The essence of a team is the members’ interdependence. Each team member needs the others to get the work done; a team can’t succeed if even one member doesn’t do his or her job. Interdependence builds collaboration, and these two qualities lead to a high-performing team.”
- 57. Virtual Collaboration Utilizing technology to facilitate team interaction regardless of geographic location
- 58. Virtual Collaboration A Working Definition Measuring Your Virtual Collaboration Quotient (VCQ)
- 59. Take the Test
- 60. Virtual Collaboration A Working Definition Measuring Your Virtual Collaboration Quotient (VCQ) Trends in Collaborative Tools
- 62. Virtual Collaboration Tools Microsoft NetMeeting Netscape Communicator Electronic Whiteboards Email News Groups/Bulletin Boards Open Text LiveLink Many Others
- 63. Tom Peters My Hero! “ Success in the marketplace today is directly proportional to the knowledge that an organization can bring to bear, how fast it can bring that knowledge to bear, and the rate at which it accumulates knowledge.”
- 65. Wanna KNOW More? www.mckimcreed.com/knowledge
- 66. Go play golf!
- 67. Bibliography (www.mckimcreed.com/knowledge) Books Stewart, Thomas A., Intellectual Capital Koulopoulos , Thomas, Corporate Instinct Guns, Bob, The Faster Learning Organization Lipnack , Jessica and Stamps, Jeffrey, Virtual Teams Tapscott , Don, The Digital Economy Naisbitt , John, and Aburdene , Patricia, Re-inventing the Corporation Hargrove , Robert, Mastering the Art of Creative Collaboration Nilles , Jack M., Managing Telework Peters, Tom, Liberation Management Peters, Tom, Circle of Innovation Periodicals Group Computing Fast Company CIO KM World Knowledge Management Other Silver, Dr. Bruce, “Collaborative Knowledge Management”