UX Lisbon - The Workshop Workshop
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The document outlines best practices for conducting effective workshops, highlighting the importance of agendas, facilitation roles, and preparation techniques. It discusses the significance of understanding participant dynamics, planning activities, and following a structured approach to ensure successful outcomes. Additionally, it emphasizes the need for individuals to know their content and be ready for varying circumstances during the workshop.
![No Tools. No Problem.
- Nathan Shedroff
“Know your [content] and be
prepared to tell it no matter
what happens with the
technology.”](https://image.slidesharecdn.com/ve1c4qzqormomutqtn4q-140604184346-phpapp01/85/UX-Lisbon-The-Workshop-Workshop-49-320.jpg)
UX Lisbon - The Workshop Workshop
- 1. Brad Nunnally - @bnunnally Russ Unger - @russu | Perficient XD | GE Capital Americas The Workshop Workshop
- 2. Introductions • Name • Title & Where You Work • The First Concert You Attended
- 3. Today’s Agenda • Introduction • Agendas • Role of the Facilitator • Activities • Why Workshops? • Types of Workshops • Planning & Preparation • Workshop Environments • Practicing • People & Personalities • Post-Workshop • Additional Resources
- 4. Agendas Define Workshop Structure
- 5. Every Workshop Deserves an Agenda "I've often found, though, that deserving and happening don't always necessarily go together." -Tasslehoff Burrfoot
- 7. Agenda 101 • High level Activities • Topics To Be Covered • Time Table • Break Times • Communicate Purpose • Introduce Yourself • Define Outcomes • Additional Background • Additional Roles
- 8. Example
- 9. Example
- 12. Facilitators Do These Things: • Define the Teams • Define the Goal(s) • Define the Task(s) • Keep the Task on Track • Keep the Task on Time • Provide Guidance • Provide Focus • Avoid Contributing Unless Required; Guides Through Group • Provides a Framework • Follows Agenda
- 13. Asking“Why?”
- 14. What’s in a “Why?” It’s probably the most under-used question in all of business
- 17. No More Words
- 18. Do Do Do! • Establish Q&A Rules Upfront • Know Your Topic • Repeat the Question • Incentivize • Be Aware of the Time • Continue the Conversation Later Do Not Not Not! • Fear Not Knowing an Answer • Relinquish Control • Answer Everything RIGHT NOW • Fight, Argue, Battle, Rage • Feel Forced to Do Q&A • Fear Owning a Mistake
- 19. ThisIsHowWeDoIt
- 20. Project Overview
- 22. Your Agenda
- 23. Your Turn! 1: Understand Users
- 24. Your Turn! 1: Understand Users 2: Refine Requirements
- 25. Your Turn! 1: Understand Users 2: Refine Requirements 3: Define High-Level Content
- 26. Your Turn! 1: Understand Users 2: Refine Requirements 3: Define High-Level Content 4: Page Exploration
- 27. WhyWorkshops?
- 29. -Russ Unger “We are all event planners now.”
- 30. Sound Familiar? Let’s whiteboard this out... I’ll schedule a quick brainstorm... We’ll plan a working session... Can we sketch out some ideas together?
- 32. TypesofWorkshops
- 34. Exploratory
- 35. Decision-Making
- 36. Team-Based Activities Teams can be as small or as large as necessary
- 38. Be Prepared
- 39. Orchestration is Key • What, When, Where, Etc. Prepare the workshop-specific details • Follow-Up Collecting & distributing outcomes • Structure & Timing Planning the Activity / Activities • Organize the Attendees Getting the right people, place, time
- 40. -Russ Unger “We are all event planners now.”
- 41. - Russ Unger - Scott Berkun How to Prepare • UX-Type methods; rapid prototyping • Rough outline & slides; practice • Iterate at challenge areas • Repeat until no changes needed - Christina Wodtke • Get your content out quickly • Fix the things that are vague • Remove needless content • Tighten up; get the story right • Get ideas out without a filter • Assess; add where necessary • Cut without mercy • Repeat. Repeat. Repeat.
- 42. Elements of a Workshop • People • Timeline • Agenda • Environment • Materials • Supplies • Presentation (if needed) • Goals • Outcomes • Samples
- 44. MVW Minimum Viable Workshop WORDS WORDSwords WORDS WORDSwords WORDS WORDSwords WORDS WORDSwords WORDS WORDSwords WORDSWORDSwords WORDS WORDSwords WORDS WORDSwords WORDS WORDSwords WORDS WORDSwordsWORDS WORDSwords WORDS WORDSwords WORDS WORDS words WORDS WORDSwords WORDS WORDSwords WORDSWORDSwords WORDS WORDSwords WORDS WORDSwords WORDS
- 45. Know Your Stuff. The Stuff That is YOURS.
- 46. Your Stuff • Computer, Software, Files, Etc. • Cables & Connections • Remote Control • A/V • Supplies • The Internet • Reference Materials • Food & Snacks
- 47. Know Their Stuff. The Stuff That Is NOT YOURS.
- 48. Their Stuff • The Room • Their Computer?! • Audio Quality • Video / Projector & Settings • Microphones • The Internet • No Internet?!
- 49. No Tools. No Problem. - Nathan Shedroff “Know your [content] and be prepared to tell it no matter what happens with the technology.”
- 50. Practicing
- 51. Preparing is • UX-Type methods; rapid prototyping • Rough outline & slides; practice • Iterate at challenge areas • Repeat until no changes needed - Scott Berkun - Christina Wodtke • Get your content out quickly • Fix the things that are vague • Remove needless content • Tighten up; get the story right • Get ideas out without a filter • Assess; add where necessary • Cut without mercy • Repeat. Repeat. Repeat.- Russ Unger Practicing
- 52. Practicing Secrets Note CardsResearch Notes/Outline PracticeSlides Practice Practice PracticePr Practice
- 53. -Russ Unger “The only wrong way to practice is to not practice.”
- 55. Patterns of Personalities Every person is unique, but we share a lot of similar attributes
- 57. Position of Arms Closed Arms Protective of “Core” Closed Off Resistant or Challenging Open Arms Showing Trust Accepting or Welcoming
- 58. The Cowboy Sizing Someone Up Aggressive Stance Could be Good or Bad
- 59. Laid Back Showing Off Confidence Ready To Act/Move On Ready For Their Turn
- 60. Edge of Seat Excited and Passionate Wants The Floor Ready to Contribute
- 62. Learning Control There is no spoon. Nope. No spoon. None. See ya later, spoon.
- 63. Post-Workshop
- 64. Measuring Success How’d You Do?
- 65. -Adam Polansky “The most successful companies in history and entire communities of practice emerged from a single, astute, shared observation.”
- 68. So What? How does this all relate to the larger picture? Workshops should make these very clear: • What do we accomplish? • What do we gain/save? • Why did we spend this time together?- Dr. Arthur P. Doederlein
- 69. Thank You! Brad Nunnally - @bnunnally Russ Unger - @russu | Perficient XD | GE Capital Americas