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Writing for the Web Matt Lingard, LSE Centre for Learning Technology #pelc11
Focus Words & Writing Page Layout Emphasis & Links Design Site Structure
Topics General Web Writing Guidelines Writing for Blogs VLE Best practice  guidelines  not hard-and-fast rules
Types of Web page Information giving “ Reading” material News Educational resources Navigation Interaction
Print vs Web? Groups 3-mins Differences between print and web  Physical Our Behaviour Advantages / Disadvantages
Some Key Differences Physical Control Navigation Behaviour Users not readers Scan first; sometimes read Impatient
Wrong Comparison? http://www.flickr.com/photos/plenty/3360322975/
http://www.flickr.com/photos/lopolis/350040529/ Know your Audience Remember  their  purpose
F-Shaped Reading Pattern http://www.useit.com/alertbox/reading_pattern.html
Scannability Headings Sub-headings Short paragraphs Lists – numbered or bulleted Start with information-carrying words In headings, paragraphs, links First 2 wor ds (or 11-ish characters) count most
Emphasis (in main text) Useful for scanning But too much is distracting Which ones are best? CAPITALS Bold Italic Underline Colour
Links Structural (navigation) Within main text (inline) Related material, evidence etc Don’t over link, it’s distracting
Writing Links Link with page titles or similar text No surprises! Unambiguous Be consistent; differentiate Don’t make me think!* *Great book by Steve Krug
 
Language Use plain language Avoid jargon, slang and  clichés Expand acronyms Limit humour Conversational Active vs passive voice Eliminate redundancy Proof read
Active Voice Use  active voice , not passive voice Start with who; then what Passive :  Social security taxes must be paid monthly by employers Active :  Employers must pay social security taxes monthly
Conversational Answer Questions Talk to your readers You & Your We & Our (or I / My) Use imperatives for instructions Read… Submit… Print…
Keep it brief Remove redundancy Use single words where possible Short words, sentences and paragraphs! Setting up your website involves co-operative collaboration between the various members of a team, such as the designer and the commissioner, for example.  The method is a simple one.   29 words Creating your website involves collaboration between team members, such as the designer and the commissioner.  The method is simple. 19 words Example adapted from Ross (2007) Writing for the Web
Example: Before Sending Food to the US The new ruling requires the person sending the food to electronically file a “prior notice” with the US Food & Drug Administration. A confirmation of the FDA receipt of “prior notice” must be presented to Australia Post along with the parcel. The prior notice form is available at  http://www.access.fda.gov   From: www.auspost.com.au
Example: After Sending Food to the US Go to the US Food and Drug Administration  Prior Notice Fill out the form about the food you are sending Print your confirmation page Take the confirmation & your package to Australia Post Adapted from: Redish (2007) Letting Go of the Words
Journalist’s Inverted Pyramid “ Above the fold” Most  Academic  writing
1280 x 1024 1024 x 768 1024 x 600
PICTURE A BLOG What do your readers see  first ?
 
Post Titles Appeal to your audience Simple. Specific. Short? Easy to understand Tell as much of the story as you can Entice, don’t tease Spend time writing them
Post Titles that work Strong Opinion Meet a need, express a benefit How-to, 7 Things…, 5 Tips… News / Announcements Conversational: “You”
Post Summaries Always start with a summary Keep it short (1-3 sentences) Highlight key points Purpose Ideally: Get your reader to the next paragraph! If not: they have a summary to take away
Writing for VLEs Keep homepages & ‘pathway’ pages for navigation not content Group related information together  Consistent, unambiguous language Differentiate link text Add structure: sub-headings, bullets, space… Give clear instructions
Summary Scan first, read later (maybe) Know your audience and their purpose Lead with key information Scannability Plain language Conversational Remove redundancy

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Writing for the Web (PELC11)

  • 1. Writing for the Web Matt Lingard, LSE Centre for Learning Technology #pelc11
  • 2. Focus Words & Writing Page Layout Emphasis & Links Design Site Structure
  • 3. Topics General Web Writing Guidelines Writing for Blogs VLE Best practice guidelines not hard-and-fast rules
  • 4. Types of Web page Information giving “ Reading” material News Educational resources Navigation Interaction
  • 5. Print vs Web? Groups 3-mins Differences between print and web Physical Our Behaviour Advantages / Disadvantages
  • 6. Some Key Differences Physical Control Navigation Behaviour Users not readers Scan first; sometimes read Impatient
  • 9. F-Shaped Reading Pattern http://www.useit.com/alertbox/reading_pattern.html
  • 10. Scannability Headings Sub-headings Short paragraphs Lists – numbered or bulleted Start with information-carrying words In headings, paragraphs, links First 2 wor ds (or 11-ish characters) count most
  • 11. Emphasis (in main text) Useful for scanning But too much is distracting Which ones are best? CAPITALS Bold Italic Underline Colour
  • 12. Links Structural (navigation) Within main text (inline) Related material, evidence etc Don’t over link, it’s distracting
  • 13. Writing Links Link with page titles or similar text No surprises! Unambiguous Be consistent; differentiate Don’t make me think!* *Great book by Steve Krug
  • 14.  
  • 15. Language Use plain language Avoid jargon, slang and clichés Expand acronyms Limit humour Conversational Active vs passive voice Eliminate redundancy Proof read
  • 16. Active Voice Use active voice , not passive voice Start with who; then what Passive : Social security taxes must be paid monthly by employers Active : Employers must pay social security taxes monthly
  • 17. Conversational Answer Questions Talk to your readers You & Your We & Our (or I / My) Use imperatives for instructions Read… Submit… Print…
  • 18. Keep it brief Remove redundancy Use single words where possible Short words, sentences and paragraphs! Setting up your website involves co-operative collaboration between the various members of a team, such as the designer and the commissioner, for example. The method is a simple one. 29 words Creating your website involves collaboration between team members, such as the designer and the commissioner. The method is simple. 19 words Example adapted from Ross (2007) Writing for the Web
  • 19. Example: Before Sending Food to the US The new ruling requires the person sending the food to electronically file a “prior notice” with the US Food & Drug Administration. A confirmation of the FDA receipt of “prior notice” must be presented to Australia Post along with the parcel. The prior notice form is available at http://www.access.fda.gov From: www.auspost.com.au
  • 20. Example: After Sending Food to the US Go to the US Food and Drug Administration Prior Notice Fill out the form about the food you are sending Print your confirmation page Take the confirmation & your package to Australia Post Adapted from: Redish (2007) Letting Go of the Words
  • 21. Journalist’s Inverted Pyramid “ Above the fold” Most Academic writing
  • 22. 1280 x 1024 1024 x 768 1024 x 600
  • 23. PICTURE A BLOG What do your readers see first ?
  • 24.  
  • 25. Post Titles Appeal to your audience Simple. Specific. Short? Easy to understand Tell as much of the story as you can Entice, don’t tease Spend time writing them
  • 26. Post Titles that work Strong Opinion Meet a need, express a benefit How-to, 7 Things…, 5 Tips… News / Announcements Conversational: “You”
  • 27. Post Summaries Always start with a summary Keep it short (1-3 sentences) Highlight key points Purpose Ideally: Get your reader to the next paragraph! If not: they have a summary to take away
  • 28. Writing for VLEs Keep homepages & ‘pathway’ pages for navigation not content Group related information together Consistent, unambiguous language Differentiate link text Add structure: sub-headings, bullets, space… Give clear instructions
  • 29. Summary Scan first, read later (maybe) Know your audience and their purpose Lead with key information Scannability Plain language Conversational Remove redundancy